Subject: Daily performance summary for LiveSalesman team for April 21st 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, deeksha <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Thu, 22 Apr 2021 12:21:12 -0700 (MST)

Good evening. 
Please find listed below the performance data for the LiveSalesman team for April 21st, 2021. 

    * Total tickets created : 
Total Tickets created 	Group 							
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails KSA 	Emails UAE 	Grand Total 
Abdul Saboor 						19 	20 	39 
Amir Aziz 		4 						4 
Amr Khalil 						33 		33 
Ankit Kumar 			1 	19 			19 	39 
Hasan Nour 				4 		22 		26 
Ibrahem Mahmoud 				15 				15 
Jok Kuol 				36 				36 
Manmoon Alsadig Haroon Adam 						32 		32 
Mohammed Ali 				44 		1 		45 
Mohd Adeel Akhter 	6 	14 			6 	11 		37 
Mosab Mohammed Abdalla Nasreldin 			3 	39 				42 
Niren Dsouza 					4 	1 		5 
No Agent 		1 				13 	3 	17 
Sreelal.t CT 				40 			5 	45 
Waseem Ahemad . Khan 			3 	23 				26 

    * Total Whatsapp chats : 
Agents 	Total Assigned chats 	Total resolved chats 
Abdulsaboor Jawid 	5 	6 
ankit KUMAR 	39 	36 
hasan nour 	4 	4 
Ibrahem Mahmoud 	37 	37 
JOK KUOL 	92 	90 
Mohammed ali 	89 	83 
mosab nasreldin 	84 	91 
Niren Dsouza 	6 	1 
Sreelal ct 	57 	48 
waseem khan 	68 	63 
Grand Total 	481 	459 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	4 
		Delivery Status 	88 
		Partial Delivery 	1 
		Reschedule Delivery 	1 
		(blank) 	1 
	Delivery Related Total 		100 
	Product Complaint 	Complaint within Warranty 	9 
	Product Complaint Total 	9 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	3 
		Refunds after Return 	1 
		Return Request Initiation 	9 
	Refunds and Cancelations Total 	21 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
Customer Services Total 			133 
Mattress Related 	Post-Sales 	Product Complaints 	4 
	Post-Sales Total 		4 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	12 
	No Answer Total 		12 
No Answer Total 			12 
PreSales 	Other Enquiry 	Offers 	3 
		Payment Methods 	1 
		Store Availability 	17 
		Store Location 	4 
		Using Shukran Points 	1 
		Website/App Issues 	5 
	Other Enquiry Total 		31 
	Policy Related 	Delivery Cost 	4 
		Delivery Time 	3 
		Return Policy 	1 
	Policy Related Total 		8 
	Product Related 	Combo 	1 
		Product Specification 	66 
	Product Related Total 		67 
PreSales Total 			106 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			255 

    * Total count of ageing for Facebook: 
Facebook UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	Grand Total 
Amir Aziz 	9 	27 	1 	4 	1 	42 
Mohd Adeel Akhter 	4 					4 
Grand Total 	13 	27 	1 	4 	1 	46 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 				3 			3 
Abu Sufian 		4 			1 		5 
Adam musa yagoub yousif 		1 	1 	1 			3 
Ankit Kumar 		1 		1 			2 
Jok Kuol 	2 	4 					6 
Mohammad Faizan 				1 			1 
Mohammed Ali 					2 	1 	3 
Mosab Mohammed Abdalla Nasreldin 	4 			1 			5 
Sreelal.t CT 	2 	1 		2 			5 
Waseem Ahemad . Khan 	9 	1 	3 				13 
Grand Total 	17 	12 	4 	9 	3 	1 	46 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	0-2 days 	+15 days 	Grand Total 
Amir Aziz 	1 		1 
Niren Dsouza 		1 	1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	10 			2 		7 	19 
Amr Khalil 	19 	5 	5 	19 	1 	7 	56 
Hasan Nour 	14 	12 	1 	9 	2 	2 	40 
Manmoon Alsadig Haroon Adam 	39 	6 	5 	7 	1 	3 	61 
Mohammed Ali 	1 						1 
Mohd Adeel Akhter 	5 	3 	4 	6 	2 	5 	25 
Mosab Mohammed Abdalla Nasreldin 				7 			7 
Niren Dsouza 						1 	1 
Syed Ataullah 	3 	3 	2 	5 	2 	8 	23 
Grand Total 	91 	29 	17 	55 	8 	33 	233 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdul Saboor 	13 	2 	2 	3 	1 	21 
Ankit Kumar 	13 	9 		2 		24 
Mohammed Ali 	6 	4 		1 		11 
Sreelal.t CT 	3 	2 				5 
Grand Total 	35 	17 	2 	6 	1 	61 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]