Subject: RE: [#2389770] - Returns
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Wed, 21 Apr 2021 08:12:23 +0000

Hi Sayed,

Cancellation option for mentioned item was enable in hybris is there any difficulties to use hybris? However, I cancelled it and refund will be processed within 2-3 weeks.

@Niren Dsouza<mailto:[email-masked]> it seems team are facing issues to use hybris that’s why they are escalating all work to us.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, April 21, 2021 10:41 AM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#2389770] - Returns

External email sender, please take precaution.

Hi Team,

please check CRM: 2698587, closure remark of this order 6267961466, for your information the item has pulled out from the cx. and CRM was raised for refund the is that please contact with store team.

Please check and advice us further.

Regards
Syed
On Wed, 21 Apr at 11:40 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

[13:01] Syed Attaullah
    Niren Dsouza please check CRM: 2698587, closure remark of this order 6267961466, for your information the item has pulled out from the cx. and CRM was raised for refund the is that please contact with store team.
​
​Please check and advice us further.
​
Regards
Syed

2389770:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com