Subject: FW: Daily performance summary for LiveSalesman team for April 18th 2021.
From: Murtaza Kutiyanawala <[email-masked]>
To: saurabh <[email-masked]>
Cc: Radhika Jawle <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Tue, 20 Apr 2021 07:50:35 +0000

Hi Saurabh,

Wanted to discuss the ageing on this can we have a call on this

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Sunday, April 18, 2021 11:21 PM
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Ankit Arora <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Faizal Maradeya <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for April 18th 2021.

External email sender, please take precaution.
Good evening.
Please find listed below the performance data for the LiveSalesman team for April 18th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Row Labels
Facebook KSA HB
Facebook UAE HB
Whatsapp open
Whatsapp resolved
HomeBox KSA
HomeBox UAE
Grand Total
Abdul Saboor
19
19
Abu Sufian
1
20
21
Adam musa yagoub yousif
1
7
8
Amr Khalil
21
21
Ankit Kumar
1
31
5
37
Hasan Nour
36
36
Ibrahem Mahmoud
1
13
14
Jok Kuol
5
31
36
Mohd Adeel Akhter
30
30
Mosab Mohammed Abdalla Nasreldin
4
22
26
Niren Dsouza
2
7
9
No Agent
2
34
86
67
189
Sreelal.t CT
2
32
3
37
Grand Total
2
36
15
156
180
94
483

  *   Total Whatsapp chats :
Agents
Total chats assigned
Total chats resolved
Abdulsaboor Jawid
36
33
Abu  sufian
56
54
adam yousif
26
22
ankit KUMAR
83
67
Ibrahem Mahmoud
27
30
JOK KUOL
69
74
mosab nasreldin
46
44
Sreelal ct
42
37
syed Ataullah
0
4
Grand Total
385
365

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
6
Delayed Delivery (HH)
2
Delivery Status
53
Reschedule Delivery
2
(blank)
1
Delivery Related Total
64
Product Complaint
Complaint within Warranty
11
Product Complaint Total
11
Refunds and Cancelations
Cancelation
7
Refund for Other reason
3
Refunds after Return
2
Return Request Initiation
7
Refunds and Cancelations Total
19
Customer Services Total
94
Mattress Related
Post-Sales
Product Complaints
1
Post-Sales Total
1
Pre-Sales
Product Query - Size/Material Etc.
1
Pre-Sales Total
1
Mattress Related Total
2
No Answer
No Answer
No Answer
15
No Answer Total
15
No Answer Total
15
PreSales
Other Enquiry
Offers
1
Promo Code
1
Store Availability
8
Website/App Issues
2
Other Enquiry Total
12
Policy Related
Delivery Cost
1
Delivery Time
3
Policy Related Total
4
Product Related
Combo
8
Product Specification
55
Product Related Total
63
(blank)
(blank)
1
(blank) Total
1
PreSales Total
80
(blank)
(blank)
(blank)
(blank) Total
(blank) Total
Grand Total
191

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agents
0-2 days
3-4 days
5-6 days
7-10 days
Grand Total
Amir Aziz
15
18
2
1
36
Niren Dsouza
4
4
Syed Ataullah
1
1
Grand Total
20
18
2
1
41

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abdullah Ahemad
3
3
Abu Sufian
1
2
3
Adam musa yagoub yousif
2
1
3
Ankit Kumar
1
1
Ibrahem Mahmoud
2
2
Jok Kuol
6
6
Mohammad Faizan
1
1
Mohammed Ali
5
3
4
12
Mosab Mohammed Abdalla Nasreldin
3
2
5
Sreelal.t CT
1
2
3
Waseem Ahemad . Khan
3
1
4
Grand Total
19
4
4
9
3
4
43

  *   Count of ageing for Instagram:
Instagram
Ageing
Agents
+15 days
Grand Total
Niren Dsouza
1
1
Grand Total
1
1

  *   Total count of ageing for emails(KSA):
Emails(KSA)
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abdul Saboor
15
3
2
3
1
8
32
Amr Khalil
28
19
15
8
4
4
78
Hasan Nour
23
5
2
18
3
51
Manmoon Alsadig Haroon Adam
11
10
6
15
1
4
47
Mohammed Ali
2
2
Mohd Adeel Akhter
26
4
5
7
1
3
46
Mosab Mohammed Abdalla Nasreldin
9
9
Niren Dsouza
8
1
2
2
13
Syed Ataullah
1
5
6
Grand Total
113
42
39
53
8
29
284

  *   Total count of ageing for emails(UAE):
Emails(UAE)
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abdul Saboor
19
5
1
25
Alka Pandey
1
1
Amr Khalil
1
1
Ankit Kumar
12
4
3
2
1
22
Mohammed Ali
1
1
1
3
Sreelal.t CT
3
1
1
1
6
Grand Total
34
11
6
4
1
2
58

Please feel free to reach out for any further clarifications.
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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