Subject: Re: Order : 9617519122 , postponed from November.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: radhika jawle <[email-masked]>
Date: Mon, 19 Apr 2021 03:06:21 -0700 (MST)

Thanks. 
She has been checking with us every 2-3 days. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "radhika jawle" <[email-masked]> 
Sent: Monday, 19 April, 2021 15:23:10 
Subject: RE: Order : 9617519122 , postponed from November. 

I spoke to the customer and she is super pissed, I will talk to the customer, I will take care of this case. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Niren Dsouza <[email-masked]> 
Sent: Monday, April 19, 2021 1:21 PM 
To: Murtaza Kutiyanawala <[email-masked]> 
Cc: Radhika Jawle <[email-masked]> 
Subject: Re: Order : 9617519122 , postponed from November. 

External email sender, please take precaution. 

Thanks. 

Can we give the timeline of 2-3 days to the customer? 

Or waiting for IT resolution? 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "radhika jawle" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 2:10:03 PM 
Subject: RE: Order : 9617519122 , postponed from November. 

HI Niren, 

There is some IT issue with the order, I am following up with IT on this, will take another 2 to 3 days to get this resolved 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cfe6ead67dd26433ef23108d903147287%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544208624107637%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LbpU1tG1Tl8CSwxkbGsZ%2FNBcyFHn2xnfwFx%2BwCAn9D4%3D&reserved=0 | www.homeboxstores.com ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 19, 2021 12:15 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order : 9617519122 , postponed from November. 

External email sender, please take precaution. 

Hi Murtaza/Radhika, 

Order : 9617519122 

This order has been continuously postponed from November. 

It is now in DTBC. 

Can we get this sorted out earlier as I cannot select a date before the 24th. 

Please update and advise. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com