Subject: RE: Citrix ID lockout
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 18 Apr 2021 07:25:29 +0000

Hi Niren,

The password has been reset, please try :- Lmg@2021

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Murtaza Kutiyanawala
Sent: Saturday, April 17, 2021 1:42 PM
To: Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>
Subject: RE: Citrix ID lockout

HI Niren,

I have raised a SR IT ticket.

SR - REQ0261321<https://landmarkit.service-now.com/sc_request.do?sys_id=68551842dbef601017700f2dd396190c&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 17, 2021 1:38 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Citrix ID lockout

External email sender, please take precaution.
Hi Murtaza,

We have been locked out of the Citrix portal when using the ID 5005037.
It was prompting for a password change on Thursday, upon changing the password, it refused to accept either the old or new passwords.
Kindly assist as this has severely impacted our work as now we only have 3 ID's to use for the entire team.

Thanks
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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