Subject: Citrix ID lockout
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 17 Apr 2021 02:38:03 -0700 (MST)

Hi Murtaza, 

We have been locked out of the Citrix portal when using the ID 5005037. 
It was prompting for a password change on Thursday, upon changing the password, it refused to accept either the old or new passwords. 
Kindly assist as this has severely impacted our work as now we only have 3 ID's to use for the entire team. 

Thanks 
Niren D'Souza 
Team Manager 
[email-masked]