Subject: RE: Schedule the delivery
From: Murtaza Kutiyanawala <[email-masked]>
To: Homebox Sccma <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, Faizal Maradeya <[email-masked]>, Shadab Ahmed Khan <[email-masked]>
Date: Sat, 17 Apr 2021 06:03:02 +0000

Hi Team,

Please initiate the refund as per the below:-

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2709133
4/15/2021 6:42:27 PM
29038101593720210405
AMZ- SAHAMA ANSER PERVAIS
0543808482
Complaints
Item has been collected, confirmed as damaged, refund to be processed.
OPN
5001085
More<javascript:openpopup('2709133','AE')>
2707221
4/15/2021 11:50:42 AM
29038101593720210405
AMZ- SAHAMA ANSER PERVAIS
0543808482
Enquiry
in ref to #2699772 ,the customer called to follow up , an Email sent to delivery Dept.(izzeldeen)
CLS
5001056
More<javascript:openpopup('2707221','AE')>
2699772
4/12/2021 10:44:51 PM
29038101593720210405
AMZ- SAHAMA ANSER PERVAIS
0543808482
Request
item is in damage condition 162476770 EC-Montauri Microwave/Kitchen Cabinet-Wh
OPN
219519
More<javascript:openpopup('2699772','AE')>

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Thursday, April 15, 2021 6:44 PM
To: Shadab Ahmed Khan <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: Re: Schedule the delivery

External email sender, please take precaution.
CRM 2709133 raised for refund to be processed.

Thanks
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

________________________________
From: "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "faizal maradeya" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 April, 2021 18:05:46
Subject: RE: Schedule the delivery

Hi Niren,

So we don't have any other item available.

Then we will cancel and refund the order.

Thanks
Shadab Khan

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 4:09 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: Re: Schedule the delivery

External email sender, please take precaution.
Hi Shadab,

Have not yet rescheduled this as CRM : 2699772 mentions that the item is in damaged condition.
No approval notes yet.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

________________________________
From: "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Cc: "faizal maradeya" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 April, 2021 12:59:53
Subject: Schedule the delivery

Hi Niren,

Could you pl schedule the delivery order : 29038101593720210405

Also customer mentioned that he received one call saying that item is not in good condition, Pl confirm the same.

Reagrds
[A close up of a sign    Description automatically generated]
  Shadab Khan
  Sr. Executive Ecom.
   M  :  +971 506586045
   Landmark Tower, Dubai Marina
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C18a6e75d812c47ef5cd408d9001cdf68%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540946299397936%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JNKhFLGI7h7PlR4V%2BQQr3znR6QrPcGXEeE8SGtdG2fM%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C18a6e75d812c47ef5cd408d9001cdf68%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540946299407931%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dzpCerxsH%2BJ91yrujsbd9svTh3HxISOANzRhzd2ne34%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com