Subject: Daily performance summary for LiveSalesman team for April 14th 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>, Yahia Taha <[email-masked]>
Date: Thu, 15 Apr 2021 09:11:21 -0700 (MST)

Good evening. 
Please find listed below the performance data for the LiveSalesman team for April 14th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 							
Agents 	Facebook KSA HB 	Facebook UAE 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdul Saboor 							24 	24 
Abdullah Ahemad 			2 	39 				41 
Abu Sufian 				12 				12 
Adam musa yagoub yousif 				16 				16 
Amir Aziz 	9 	19 						28 
Amr Khalil 						24 		24 
Ankit Kumar 				22 		1 	6 	29 
Hasan Nour 						48 		48 
Ibrahem Mahmoud 				38 				38 
Jok Kuol 				28 				28 
Manmoon Alsadig Haroon Adam 						48 		48 
Mohammad Faizan 				25 				25 
Mohammed Ali 				20 			6 	26 
Mohd Adeel Akhter 						24 		24 
Mosab Mohammed Abdalla Nasreldin 				25 		6 		31 
Niren Dsouza 					6 	1 		7 
No Agent 		6 				79 		85 
Sreelal.t CT 						1 	9 	10 
Waseem Ahemad . Khan 			2 	16 				18 
Grand Total 	9 	25 	4 	241 	6 	232 	45 	562 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	41 	41 
Abdulsaboor Jawid 	9 	8 
Abu sufian 	34 	34 
adam yousif 	43 	40 
ankit KUMAR 	38 	33 
Ibrahem Mahmoud 	85 	88 
JOK KUOL 	62 	60 
Mohammad Faizan 	41 	38 
Mohammed ali 	37 	36 
mosab nasreldin 	44 	43 
Niren Dsouza 	0 	0 
waseem khan 	36 	36 
Grand Total 	470 	457 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	15 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	4 
		Delivery Status 	67 
		Reschedule Delivery 	6 
		(blank) 	1 
	Delivery Related Total 		95 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	10 
	Product Complaint Total 	11 
	Refunds and Cancelations 	Cancelation 	9 
		Refund for Other reason 	6 
		Refunds after Return 	3 
		Return Request Initiation 	15 
		(blank) 	1 
	Refunds and Cancelations Total 	34 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
Customer Services Total 			148 
No Answer 	No Answer 	No Answer 	17 
	No Answer Total 		17 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
No Answer Total 			20 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	4 
		Store Availability 	17 
		Store Location 	8 
	Other Enquiry Total 		30 
	Policy Related 	Delivery Cost 	7 
		Delivery Time 	1 
		Return Policy 	2 
	Policy Related Total 		10 
	Product Related 	Pricing 	1 
		Product Specification 	47 
		(blank) 	1 
	Product Related Total 		49 
PreSales Total 			89 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			257 

    * Total count of ageing for Facebook: 
Facebook UAE 	Ageing 			
Agents 	0-2 days 	3-4 days 	5-6 days 	Grand Total 
Amir Aziz 	36 	6 	1 	43 
Mohd Adeel Akhter 		2 		2 
Grand Total 	36 	8 	1 	45 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdullah Ahemad 	4 					4 
Abu Sufian 			2 			2 
Adam musa yagoub yousif 	2 					2 
Mohammad Faizan 	1 					1 
Mohammed Ali 	2 	2 	2 	4 	3 	13 
Mosab Mohammed Abdalla Nasreldin 	1 	1 		1 		3 
Sreelal.t CT 	3 					3 
Waseem Ahemad . Khan 	1 					1 
Grand Total 	14 	3 	4 	5 	3 	29 

    * Count of ageing for Instagram: 
Count of Ageing 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amr Khalil 	34 	6 	1 	8 		3 	52 
Ankit Kumar 	1 						1 
Hasan Nour 	25 	7 	9 	6 		2 	49 
Manmoon Alsadig Haroon Adam 	22 	11 	5 	5 	3 	2 	48 
Mohd Adeel Akhter 	15 	2 	6 	1 		5 	29 
Mosab Mohammed Abdalla Nasreldin 	12 						12 
Niren Dsouza 	8 		1 				9 
Syed Ataullah 	1 			6 	2 	13 	22 
Grand Total 	118 	26 	22 	26 	5 	25 	222 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdul Saboor 	17 		1 		18 
Ankit Kumar 	5 	1 	1 		7 
Mohammed Ali 	6 	3 	2 	1 	12 
Sreelal.t CT 	6 	1 		1 	8 
Grand Total 	34 	5 	4 	2 	45 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]