Subject: RE: Oldest ageing tickets
From: Karim Asklany <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: ArishLaila <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Niren Dsouza <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Thu, 15 Apr 2021 13:30:32 +0000

Dear Yahia,

Please note that all ticket not assigned to WH group, please make sure to assign tickets correctly and will be updated ASAP.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Yahia Taha <[email-masked]>
Sent: Thursday, April 15, 2021 4:21 PM
To: Karim Asklany <[email-masked]>
Cc: ArishLaila <[email-masked]>; deeksha <[email-masked]>; saurabh <[email-masked]>; Niren Dsouza <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: RE: Oldest ageing tickets

@Karim Asklany<mailto:[email-masked]> Requesting your kind support please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C8f4b942b4f564ae0390d08d90011606c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540896890271474%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZHOt0fNyGpjl%2BevzCymfEPge77GpTgIMb5vKf8p7%2Fo4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C8f4b942b4f564ae0390d08d90011606c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540896890281425%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sJiMYQNDx6eCXZv0STK55ZiDacXalpRQjHMefS6hxA0%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 4:18 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: ArishLaila <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Oldest ageing tickets

External email sender, please take precaution.
Hi Yahia,
Please check the attached file for a list of the oldest ageing tickets we have beyond 10 days.
Would greatly appreciate your assistance in getting these resolved.

Thanks
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Karim Asklany" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 5:48:04 PM
Subject: RE: Oldest ageing tickets

Dear Atish,

Kindly ignore previous file and consider attached.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C8f4b942b4f564ae0390d08d90011606c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540896890281425%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hicSM0O8e6NoTzSr7lC1sANviEeXi7dYq1ehK8mAAj8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C8f4b942b4f564ae0390d08d90011606c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540896890291381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cYSEwwMxbfzGX6NeafaQ9SJxf4ZHErc7%2FsB9visSNV0%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 2:47 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Oldest ageing tickets

External email sender, please take precaution.
Hi Yahia,
My apologies, please ignore the earlier file which also included a list of tickets that were in "Waiting on Customer" status.
I have now attached the updated file.
Would greatly appreciate your assistance on this.

Thanks
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
To: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 4:47:10 PM
Subject: Oldest ageing tickets

Hi Yahia.

I hope you're doing well.
I have attached a list of the oldest tickets that are as yet unresolved.
Would greatly appreciate your assistance in getting these tickets resolved as soon as possible.
Please also let us know in case of any corrections or improvements that we can follow to ensure that such cases can get resolved quicker in the future.

Thanks
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C8f4b942b4f564ae0390d08d90011606c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540896890291381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cYSEwwMxbfzGX6NeafaQ9SJxf4ZHErc7%2FsB9visSNV0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com