Subject: RE: UAE/Open, Pending tickets/Courier and LMG related escalations
From: Radhika Jawle <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Omar Mostafa <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Thu, 15 Apr 2021 11:27:16 +0000

Hi @Niren Dsouza<mailto:[email-masked]>,

For the below mentioned issue, Please send the email to ARAMEX team to arrange the pickup on urgent basis.

Order #9646144945

Thanks & Regards,

From: Niren Dsouza <[email-masked]>
Sent: Thursday, April 15, 2021 2:54 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Omar Mostafa <[email-masked]>; Radhika Jawle <[email-masked]>
Subject: Re: UAE/Open, Pending tickets/Courier and LMG related escalations

External email sender, please take precaution.
Hi Murtaza,

Noted for all except the one below:

Late collection
46539497373
HB
ARAMEX
CLOSED
2346570
No Record In System

This one was to be picked up by Aramex, RMA raised on 31st March. Kindly advise how to action this?

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "Omar Mostafa" <[email-masked]<mailto:[email-masked]>>
Cc: "radhika jawle" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 3:30:04 PM
Subject: FW: UAE/Open, Pending tickets/Courier and LMG related escalations

HI Niren / Omar,

Request you to check the below remarks and clos the tickets accordingly.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ca3e4409f19394881470808d8fffcc976%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540808481261590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C5a2ZkTSQ%2B6J0KWw5J1kcpdutfBEQonQqRecLhMUrkY%3D&reserved=0>

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 1:58 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Subject: RE: UAE/Open, Pending tickets/Courier and LMG related escalations

Hi @Murtaza Kutiyanawala<mailto:[email-masked]>,

Sharing below the remarks,

Pls inform CS team to update and close the tickets accordingly:

Problem Category
AWB
Concept
Courier Partner
Remarks
Ticket number
Reply from Courier Partner
Ageing
Late Collection - 9644192355
RP032421001494
HB
LMG
CLOSED
2325930
Please reassign the RVP again, as the address was incomplete
more than 15
delivery follow up 9645742138
FP032821001323
HB
LMG
CLOSED
2322147
Delivered on 30th march
more than 15
POD
FP032821001045
HB
LMG
CLOSED
2320625
Cust confirmed he received the order
more than 15
Late Delivery
FP032721000804
HB
LMG
CLOSED
2315555
Delivered on 30th march
more than 15
Delivery
FP032221000005
HB
LMG
CLOSED
2318006
Order not received from concept
more than 15
Delivery
FC032221001301
HB
LMG
CLOSED
2301480
Delivered on 25th march
more than 20
Return request follow up- 9643665373
46539129744
HB
ARAMEX
CLOSED
2326329
Returned
more than 15
late collection order(9644527930/9644570039)AWB(46539083183/46539084701)
46539083183
HB
ARAMEX
CLOSED
2319434
No Item As Per Customer
more than 15
9643719713- collection follow up
46538952515
HB
ARAMEX
CLOSED
2324490
No Item As Per Customer
more than 15
Late collection
46538580351
HB
ARAMEX
CLOSED
2320679
No Item As Per Customer
more than 15
Late collection 9639622294 / 46538240744
46538240744
HB
ARAMEX
CLOSED
2289674
No Record In System
more than 20
Re: Your products are on the way
1000010437525
HB
EP
CLOSED
2305358
Delivered
more than 20
Returns
RP032321001296
HB
LMG
CLOSED
2318814
Collection done and sent to return team on 2nd April
more than 15
Late delivery 9644853357 / FP032521000048
FP032521000048
HB
LMG
CLOSED
2329722
Order marked as RTO by Cs team
more than 15
Missing item delivery
FP111820001859
HB
LMG
CLOSED
2262469
No record found
more than 20
Late Collection
46538253451
HB
ARAMEX
CLOSED
2266835
Delivered
more than 20
Wrong Item Delivered
FP031721000687
HB
LMG
CLOSED
2269063
Order delivered on 18th March, if any item is wrong please contact the concept.
more than 20
Missing item delivery
FP032121001038
HB
LMG
CLOSED
2289415
Order delivered on 22nd March, if any missing item is there please contact the concept
more than 20
Missing item delivery
FP032121001064
HB
LMG
CLOSED
2289594
Order delivered on 22nd March, if any missing item is there please contact the concept
more than 20
Missing item delivery
FP030821002612
HB
LMG
CLOSED
2300408
Order delivered on 11th March, if any missing item is there please contact the concept
more than 20
Late Collection
RP032021001112
HB
LMG
CLOSED
2305602
collection was arranged, customer informed they don't want to return anything, please confirm with customer and assign the RVP again.
more than 15
FC032321002153 Courier boy took extra amount from the cx
FC032321002153
HB
LMG
CLOSED
2310207
Driver confirmed with the customer, extra amount was not taken
more than 15
Late Delivery
FP032721000080
HB
LMG
CLOSED
2317171
Order delivered on 28th march
more than 15
Missing item
FC032121000241
HB
LMG
CLOSED
2325674
Order delivered on 22nd March, if any missing item is there please contact the concept
more than 15
Please update customer's correct number and deliver his order
FP032521000048
HB
LMG
CLOSED
2329681
Order marked as RTO by Cs team
more than 10
9640444945,Missing items
FP030821002612
HB
LMG
CLOSED
2336464
Order delivered on 11th March, if any missing item is there please contact the concept
more than 10
Late Collection
46538580351
HB
ARAMEX
CLOSED
2344829
No Item As Per Customer
more than 10
Missing item delivery
46538209012
HB
ARAMEX
CLOSED
2346193
Delivered, pls contact WH team for missing item
more than 10
Late Delivery
FP022621001438
HB
LMG
CLOSED
2216427
Order attempted 5 times, but still not getting any response from customer
more than 20
Late Collection
RP021021001313
HB
LMG
CLOSED
2216912

more than 20
Late Collection
46539361853
HB
ARAMEX
CLOSED
2319193
Collection Cancelled
more than 15
Late Delivery
1000010528382 / 1000010529184
HB
EP
CLOSED
2342974
Delivered
more than 10
Late collection
RP040421002667
HB
LMG
CLOSED
2380838
collection was arranged, customer informed they don't want to return anything, please confirm with customer and assign the RVP again.
1 to 2
Missing items
34123015510448
HB
Fetchr
CLOSED
2345820
3 container delivered, pls share signed handover copy
more than 10
Pls share POD copy
FP031321001457
HB
LMG
CLOSED
2346065
Customer has confirmed they have received the order
more than 10
Missing item
34168756182359
HB
Fetchr
CLOSED
2346403
1 container delivered, pls share signed handover copy
more than 10
Late Delivery
FP040221001095
HB
LMG
CLOSED
2349569
Delivered
more than 10
Late Delivery
46539644130
HB
ARAMEX
CLOSED
2349587
Pick up cancelled by customer
more than 10
Late Collection
RP022321001740
HB
LMG
CLOSED
2350315
3 attempts already done, please reassign RVP again
more than 10
Pls share POD copy
FP040221000736
HB
LMG
CLOSED
2350738
Customer has confirmed they have received the order
more than 10
Late Delivery
FP040221000736
HB
LMG
CLOSED
2350877
Delivered
more than 10
Late Delivery
1000010528382
HB
EP
CLOSED
2352946
Delivered
more than 10
9649275683 - missing item
FP040921001323
HB
LMG
CLOSED
2385018
we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept
1 to 2
Missing items
FP040821000684
HB
LMG
CLOSED
2385576
we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept
1 to 2
Late collection
46539497373
HB
ARAMEX
CLOSED
2346570
No Record In System
1 to 2
Missing items
FP041021001911
HB
LMG
CLOSED
2386417
we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept
1 to 2
Late delivery
1000010637445
HB
EP
CLOSED
2382101
Order returned to wh as customer is not reachable
1 to 2
POD copy
FP041121000344
HB
LMG
CLOSED
2390966
POD copy attached in mail
1 to 2
extra item delivered- 9648106810
FP040521001118
HB
LMG
CLOSED
2391373
If retrun is placed, then the colleciton can be done.
1 to 2
Late Delivery
34159125422731
HB
Fetchr
CLOSED
2385923

1 to 2
Missing item
FP040621001007
HB
LMG
CLOSED
2395917
we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept
1 to 2
Late collection
RP041321001447
HB
LMG
CLOSED
2396418
Collection has been done on 14th April.
1 to 2
missing one item
FP041221000197
HB
LMG
CLOSED
2397882
missing item received from concept today, have been delivered today to customer.
1 to 2
Late collection
46540124201
HB
ARAMEX
CLOSED
2395122
Collected and Returned
1 to 2
Late Collection
FC032621000982
HB
LMG
CLOSED
2341771
Share the return collection no.
more than 10
Late Delivery
FP040821000308
HB
LMG
Open
2391683
customer asking for address change
1 to 2

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 11:29 AM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Subject: UAE/Open, Pending tickets/Courier and LMG related escalations

HI Sanjana,

Attached is the dump report.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ca3e4409f19394881470808d8fffcc976%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540808481261590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C5a2ZkTSQ%2B6J0KWw5J1kcpdutfBEQonQqRecLhMUrkY%3D&reserved=0>

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