Subject: Re: UAE/Open, Pending tickets/Courier and LMG related escalations
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: Omar Mostafa <[email-masked]>, radhika jawle <[email-masked]>
Date: Thu, 15 Apr 2021 03:53:59 -0700 (MST)

Hi Murtaza, 

Noted for all except the one below: 

Late collection 	

46539497373 	

HB 	

ARAMEX 	

CLOSED 	

2346570 	

No Record In System 

This one was to be picked up by Aramex, RMA raised on 31st March. Kindly advise how to action this? 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Omar Mostafa" <[email-masked]> 
Cc: "radhika jawle" <[email-masked]> 
Sent: Thursday, April 15, 2021 3:30:04 PM 
Subject: FW: UAE/Open, Pending tickets/Courier and LMG related escalations 

HI Niren / Omar, 

Request you to check the below remarks and clos the tickets accordingly. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Sanjana Suresh <[email-masked]> 
Sent: Thursday, April 15, 2021 1:58 PM 
To: Murtaza Kutiyanawala <[email-masked]> 
Cc: Home Box <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Pawan Kaura <[email-masked]>; Radhika Jawle <[email-masked]> 
Subject: RE: UAE/Open, Pending tickets/Courier and LMG related escalations 

Hi [ mailto:[email-masked] | 
@Murtaza Kutiyanawala ] , 

Sharing below the remarks, 

Pls inform CS team to update and close the tickets accordingly: 

	

Problem Category 	

AWB 	

Concept 	

Courier Partner 	

Remarks 	

Ticket number 	

Reply from Courier Partner 	

Ageing 

Late Collection - 9644192355 	

RP032421001494 	

HB 	

LMG 	

CLOSED 	

2325930 	

Please reassign the RVP again, as the address was incomplete 	

more than 15 

delivery follow up 9645742138 	

FP032821001323 	

HB 	

LMG 	

CLOSED 	

2322147 	

Delivered on 30th march 	

more than 15 

POD 	

FP032821001045 	

HB 	

LMG 	

CLOSED 	

2320625 	

Cust confirmed he received the order 	

more than 15 

Late Delivery 	

FP032721000804 	

HB 	

LMG 	

CLOSED 	

2315555 	

Delivered on 30th march 	

more than 15 

Delivery 	

FP032221000005 	

HB 	

LMG 	

CLOSED 	

2318006 	

Order not received from concept 	

more than 15 

Delivery 	

FC032221001301 	

HB 	

LMG 	

CLOSED 	

2301480 	

Delivered on 25th march 	

more than 20 

Return request follow up- 9643665373 	

46539129744 	

HB 	

ARAMEX 	

CLOSED 	

2326329 	

Returned 	

more than 15 

late collection order(9644527930/9644570039)AWB(46539083183/46539084701) 	

46539083183 	

HB 	

ARAMEX 	

CLOSED 	

2319434 	

No Item As Per Customer 	

more than 15 

9643719713- collection follow up 	

46538952515 	

HB 	

ARAMEX 	

CLOSED 	

2324490 	

No Item As Per Customer 	

more than 15 

Late collection 	

46538580351 	

HB 	

ARAMEX 	

CLOSED 	

2320679 	

No Item As Per Customer 	

more than 15 

Late collection 9639622294 / 46538240744 	

46538240744 	

HB 	

ARAMEX 	

CLOSED 	

2289674 	

No Record In System 	

more than 20 

Re: Your products are on the way 	

1000010437525 	

HB 	

EP 	

CLOSED 	

2305358 	

Delivered 	

more than 20 

Returns 	

RP032321001296 	

HB 	

LMG 	

CLOSED 	

2318814 	

Collection done and sent to return team on 2nd April 	

more than 15 

Late delivery 9644853357 / FP032521000048 	

FP032521000048 	

HB 	

LMG 	

CLOSED 	

2329722 	

Order marked as RTO by Cs team 	

more than 15 

Missing item delivery 	

FP111820001859 	

HB 	

LMG 	

CLOSED 	

2262469 	

No record found 	

more than 20 

Late Collection 	

46538253451 	

HB 	

ARAMEX 	

CLOSED 	

2266835 	

Delivered 	

more than 20 

Wrong Item Delivered 	

FP031721000687 	

HB 	

LMG 	

CLOSED 	

2269063 	

Order delivered on 18th March, if any item is wrong please contact the concept. 	

more than 20 

Missing item delivery 	

FP032121001038 	

HB 	

LMG 	

CLOSED 	

2289415 	

Order delivered on 22nd March, if any missing item is there please contact the concept 	

more than 20 

Missing item delivery 	

FP032121001064 	

HB 	

LMG 	

CLOSED 	

2289594 	

Order delivered on 22nd March, if any missing item is there please contact the concept 	

more than 20 

Missing item delivery 	

FP030821002612 	

HB 	

LMG 	

CLOSED 	

2300408 	

Order delivered on 11th March, if any missing item is there please contact the concept 	

more than 20 

Late Collection 	

RP032021001112 	

HB 	

LMG 	

CLOSED 	

2305602 	

collection was arranged, customer informed they don’t want to return anything, please confirm with customer and assign the RVP again. 	

more than 15 

FC032321002153 Courier boy took extra amount from the cx 	

FC032321002153 	

HB 	

LMG 	

CLOSED 	

2310207 	

Driver confirmed with the customer, extra amount was not taken 	

more than 15 

Late Delivery 	

FP032721000080 	

HB 	

LMG 	

CLOSED 	

2317171 	

Order delivered on 28th march 	

more than 15 

Missing item 	

FC032121000241 	

HB 	

LMG 	

CLOSED 	

2325674 	

Order delivered on 22nd March, if any missing item is there please contact the concept 	

more than 15 

Please update customer's correct number and deliver his order 	

FP032521000048 	

HB 	

LMG 	

CLOSED 	

2329681 	

Order marked as RTO by Cs team 	

more than 10 

9640444945,Missing items 	

FP030821002612 	

HB 	

LMG 	

CLOSED 	

2336464 	

Order delivered on 11th March, if any missing item is there please contact the concept 	

more than 10 

Late Collection 	

46538580351 	

HB 	

ARAMEX 	

CLOSED 	

2344829 	

No Item As Per Customer 	

more than 10 

Missing item delivery 	

46538209012 	

HB 	

ARAMEX 	

CLOSED 	

2346193 	

Delivered, pls contact WH team for missing item 	

more than 10 

Late Delivery 	

FP022621001438 	

HB 	

LMG 	

CLOSED 	

2216427 	

Order attempted 5 times, but still not getting any response from customer 	

more than 20 

Late Collection 	

RP021021001313 	

HB 	

LMG 	

CLOSED 	

2216912 	

more than 20 

Late Collection 	

46539361853 	

HB 	

ARAMEX 	

CLOSED 	

2319193 	

Collection Cancelled 	

more than 15 

Late Delivery 	

1000010528382 / 1000010529184 	

HB 	

EP 	

CLOSED 	

2342974 	

Delivered 	

more than 10 

Late collection 	

RP040421002667 	

HB 	

LMG 	

CLOSED 	

2380838 	

collection was arranged, customer informed they don’t want to return anything, please confirm with customer and assign the RVP again. 	

1 to 2 

Missing items 	

34123015510448 	

HB 	

Fetchr 	

CLOSED 	

2345820 	

3 container delivered, pls share signed handover copy 	

more than 10 

Pls share POD copy 	

FP031321001457 	

HB 	

LMG 	

CLOSED 	

2346065 	

Customer has confirmed they have received the order 	

more than 10 

Missing item 	

34168756182359 	

HB 	

Fetchr 	

CLOSED 	

2346403 	

1 container delivered, pls share signed handover copy 	

more than 10 

Late Delivery 	

FP040221001095 	

HB 	

LMG 	

CLOSED 	

2349569 	

Delivered 	

more than 10 

Late Delivery 	

46539644130 	

HB 	

ARAMEX 	

CLOSED 	

2349587 	

Pick up cancelled by customer 	

more than 10 

Late Collection 	

RP022321001740 	

HB 	

LMG 	

CLOSED 	

2350315 	

3 attempts already done, please reassign RVP again 	

more than 10 

Pls share POD copy 	

FP040221000736 	

HB 	

LMG 	

CLOSED 	

2350738 	

Customer has confirmed they have received the order 	

more than 10 

Late Delivery 	

FP040221000736 	

HB 	

LMG 	

CLOSED 	

2350877 	

Delivered 	

more than 10 

Late Delivery 	

1000010528382 	

HB 	

EP 	

CLOSED 	

2352946 	

Delivered 	

more than 10 

9649275683 - missing item 	

FP040921001323 	

HB 	

LMG 	

CLOSED 	

2385018 	

we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept 	

1 to 2 

Missing items 	

FP040821000684 	

HB 	

LMG 	

CLOSED 	

2385576 	

we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept 	

1 to 2 

Late collection 	

46539497373 	

HB 	

ARAMEX 	

CLOSED 	

2346570 	

No Record In System 	

1 to 2 

Missing items 	

FP041021001911 	

HB 	

LMG 	

CLOSED 	

2386417 	

we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept 	

1 to 2 

Late delivery 	

1000010637445 	

HB 	

EP 	

CLOSED 	

2382101 	

Order returned to wh as customer is not reachable 	

1 to 2 

POD copy 	

FP041121000344 	

HB 	

LMG 	

CLOSED 	

2390966 	

POD copy attached in mail 	

1 to 2 

extra item delivered- 9648106810 	

FP040521001118 	

HB 	

LMG 	

CLOSED 	

2391373 	

If retrun is placed, then the colleciton can be done. 	

1 to 2 

Late Delivery 	

34159125422731 	

HB 	

Fetchr 	

CLOSED 	

2385923 	

1 to 2 

Missing item 	

FP040621001007 	

HB 	

LMG 	

CLOSED 	

2395917 	

we received 1 container against this order and that has been delivered to the customer, if any item missing, please contact the concept 	

1 to 2 

Late collection 	

RP041321001447 	

HB 	

LMG 	

CLOSED 	

2396418 	

Collection has been done on 14th April. 	

1 to 2 

missing one item 	

FP041221000197 	

HB 	

LMG 	

CLOSED 	

2397882 	

missing item received from concept today, have been delivered today to customer. 	

1 to 2 

Late collection 	

46540124201 	

HB 	

ARAMEX 	

CLOSED 	

2395122 	

Collected and Returned 	

1 to 2 

Late Collection 	

FC032621000982 	

HB 	

LMG 	

CLOSED 	

2341771 	

Share the return collection no. 	

more than 10 

Late Delivery 	

FP040821000308 	

HB 	

LMG 	

Open 	

2391683 	

customer asking for address change 	

1 to 2 

Thanks and Regards, 

Sanjana Suresh 

Email:- [ mailto:[email-masked] | [email-masked] ] 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 14, 2021 11:29 AM 
To: Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Home Box < [ mailto:[email-masked] | [email-masked] ] >; Bhaskar Mandelia < [ mailto:[email-masked] | [email-masked] ] >; Pawan Kaura < [ mailto:[email-masked] | [email-masked] ] >; Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Subject: UAE/Open, Pending tickets/Courier and LMG related escalations 

HI Sanjana, 

Attached is the dump report. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

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