Subject: Re: [#2403491] - Re: عذرًا، اضطررنا لإلغاء طلبك
From: Niren Dsouza <[email-masked]>
To: Yahia Taha <[email-masked]>
Date: Thu, 15 Apr 2021 03:13:30 -0700 (MST)

Noted and informed, 
Thank you. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "Home Box" <[email-masked]> 
Sent: Thursday, April 15, 2021 3:26:04 PM 
Subject: RE: [#2403491] - Re: عذرًا، اضطررنا لإلغاء طلبك 

Dear Niren 

It seems team members are not aware about the MADA issue, please share with them the mail I sent long back. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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From: Home Box <[email-masked]> 
Sent: Thursday, April 15, 2021 12:48 PM 
To: Yahia Taha <[email-masked]> 
Subject: Fwd: [#2403491] - Re: عذرًا، اضطررنا لإلغاء طلبك 

External email sender, please take precaution. 

Hi Team, 

Order No: 6281747138 
AWB No: 202103100710240 
Item No: 162504438 

Store Code: 29013 

The item was not picked up and the refund was still rejected, Kindly check and assist to process the refund. 

Thanks & Regards 
The Support Team 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2403491&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C4f10d63a601f4799c6a208d8fff3994e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540769020373326%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zA7%2F2PFJgC30p31U0Ru6YRGN0fE%2FC3Kqe%2B%2B09iT%2FCa4%3D&reserved=0 | 
#2403491 ] raised by Ethar Alsulami ([email-masked]). 

On Thu, 15 Apr at 3:57 AM , Ethar Alsulami <[email-masked]> wrote: 

لم يتم ارسال اي رساله لاستلام الطلب لماذا تم الالغاء 

احصل على [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C4f10d63a601f4799c6a208d8fff3994e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540769020383281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JtzrGG%2B2YsS0Go1bgcQteUhYHoC%2F5x9Ft62Gzhd9DBU%3D&reserved=0 | Outlook
لـ iOS ] 

من: ‏‏ support=[email-masked] < support=[email-masked] > بالنيابة عن Home Box < [email-masked] > 
‏‏تم الإرسال: Thursday, April 15, 2021 2:51:38 AM 
إلى: فاطمة Alsulami < [email-masked] > 
‏‏الموضوع: عذرًا، اضطررنا لإلغاء طلبك 

	

	

طلب "" استلمها بنفسك "" 6281747138 

	

	

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حمّل تطبيقاتنا الآن 

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عذرًا، اضطررنا لإلغاء طلب "" استلمها بنفسك "" الخاص بك . 

هلا فاطمة Alsulami ، للأسف لم تقم باستلام طلبك [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Far%2Fmy-account%2Forder%2F6281747138%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C4f10d63a601f4799c6a208d8fff3994e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540769020423105%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4CDZ2MthIwx40G%2FzJxCDufChg5VC8Gu6pRLypx6NpKw%3D&reserved=0 | 6281747138 ] من المتجر على الرغم من رسائل التذكير المتعددة التي أرسلناها لك.تم إلغاء طلبك والبدء في عملية رد مبلغ الطلب. 
	
	: إليك خطوات الإرجاع 

	

تفاصيل الطلب 

	

السعر الإجمالي 

الوصف 

المنتجات 

	

86 ريال 	

هوم بوكس 
غطاء وسادة قطني مخملية بطبعات فويل من أرتيديكو لكس- 45 x45 سم 
اللون: كريمي 
2 	

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86 ريال 	

:المجموع الإجمالي 

	

لمزيد من التفاصيل عن كيفية رد مبالغ الإرجاع: يمكنك الاطلاع على سياسة الإرجاع الخاصة بنا . 

	

هل تريد المساعدة؟ تواصل معنا 

	

. تواصل معنا على الشبكة الاجتماعية المفضلة لديك 	

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أرسل لنا بريد إلكتروني الآن وسنقوم بالرّد عليك في أقرب وقت. 	

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