Subject: Social Media - Late delivery WWD // 6290886879 // ticket 2403148
From: Ali Abdelrahem Almozain <[email-masked]>
To: Yahia Taha <[email-masked]>, Abdul Rashid Ali <[email-masked]>, Shamsheer Musthafa <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Niren Dsouza <[email-masked]>, Kalyan Khadka <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Thu, 15 Apr 2021 08:30:11 +0000

Dears,

What is the Update here please?

The customer still make bad comments in Social Media.

Best Regards
Ali Al-Mozain
Customer Care Center - Home Box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Cbe3d9703ab9843a17ed308d8103d701a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637277203353988818&sdata=72UWlrqrfpO%2BQnnrxpLkrrkP04tFSl3g2X4qF81LVpg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Cbe3d9703ab9843a17ed308d8103d701a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637277203353988818&sdata=G1%2BdPm5yAkpaCukWxKbzEPSkanzWNsp1sxiZ9lrQQvY%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Thursday, April 15, 2021 11:15 AM
To: Abdul Rashid Ali <[email-masked]>; Shamsheer Musthafa <[email-masked]>
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>; Niren Dsouza <[email-masked]>; Kalyan Khadka <[email-masked]>; HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>
Subject: RE: Late delivery WWD // 6290886879 // ticket 2403148

Dear Abdul,

Understand the going on issue in Jeddah GDMS, but as an exception could you please treat this as an urgent matter and process ED for subjected order.

@Shamsheer Musthafa<mailto:[email-masked]> your kind support is highly required here please, customer posting negative comments about home box on social media.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Ccdf22484c2ab4b420c0e08d8ffe69804%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540713140237089%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=569ZoYs6sU2sBZWJUtRH%2FSVV%2BthZuQBM0TUE8Uv4qQM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Ccdf22484c2ab4b420c0e08d8ffe69804%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540713140247048%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ONKKUSzJIV1lk47kIKLFSDUN2rkjVvkrx8PHm14mvDA%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 11:08 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Late delivery WWD // 6290886879 // ticket 2403148

External email sender, please take precaution.
Hi Yahia,

Please advise about this ticket : https://landmarkgroupservice.freshdesk.com/a/tickets/2403148<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F2403148&data=04%7C01%7CALI.ALMOZAIN%40landmarkgroup.com%7Ccdf22484c2ab4b420c0e08d8ffe69804%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637540713140247048%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uo9aDAY1mJ7Q8mZ1%2FfMHlQ5AI6jqe069ZWdss2Fqjw8%3D&reserved=0>

Cx is now posting on FB, there is only one closed CRM entry saying the cx waiting for the order.
There is no information as to why order was not delivered yesterday, cx has an original email from HB saying order will be delivered on 4th April, no information as to how it was rescheduled to 14th, order was not delivered now on 14th either, no information as to why it was not, also order is not even in Delivery Order status yet.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[Image removed by sender.]
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Subject: ONLINE CUSTOMER NOT RECIVED HIS ORDER INV-6290886879
From: Bawadi Hbrtl <[email-masked]>
To: Kalyan Khadka <[email-masked]>, AmirKhan <[email-masked]>, Yahia Taha <[email-masked]>
Cc: homebox bawadimanager <[email-masked]>
Date: Wed, 14 Apr 2021 19:32:46 +0000

Dear Kalyan & Amir

Please check his delivery not received on his delivery date contact to call center also

Even no any response he get. please call customer arrange his delivery soon as possible

Regards

Raj

0569378991