Subject: Fwd: Late delivery WWD // 6290886879 // ticket 2403148
From: Niren Dsouza <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Date: Thu, 15 Apr 2021 01:07:47 -0700 (MST)

Hi Yahia, 

Please advise about this ticket : https://landmarkgroupservice.freshdesk.com/a/tickets/2403148 

Cx is now posting on FB, there is only one closed CRM entry saying the cx waiting for the order. 
There is no information as to why order was not delivered yesterday, cx has an original email from HB saying order will be delivered on 4th April, no information as to how it was rescheduled to 14th, order was not delivered now on 14th either, no information as to why it was not, also order is not even in Delivery Order status yet. 

Niren D'Souza 
Team Manager 
[email-masked]