Subject: RE: [#2273551] - Returns
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Home Box <[email-masked]>
Date: Tue, 13 Apr 2021 08:47:31 +0000

Dear Niren

Could you please check where the gap is, WH team has replied on 5th April and the CRM updated on 27th March, please check attached mail.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]>
Sent: Monday, April 12, 2021 7:33 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Home Box <[email-masked]>
Subject: Re: [#2273551] - Returns

External email sender, please take precaution.
Hi Yahia,

Just checked the CRM and the approval notes there specifically mention, " CCC manager approval for refixing".
Please advise.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Home Box" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 12, 2021 7:26:23 PM
Subject: RE: [#2273551] - Returns

Dear Niren

Please guide the team about the work process.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdef46af8cb7049d260ec08d8fdd0a0f7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538419786801708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2ZV%2BZMc1m0UEaTnFrMwI4q5unRm9Q7Gr8NnXPSNzNuI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cdef46af8cb7049d260ec08d8fdd0a0f7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538419786801708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dCJULacB3XWDhmAxJMr7MiD%2BkUE8olTdllFKgxPXCLk%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 12, 2021 4:52 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2273551] - Returns

External email sender, please take precaution.

Hi Yahia.

please have a look at this ticket and approve the re fixing process for this cx.

Regards
Syed
On Fri, 9 Apr at 4:28 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Yahia.

Please have look at CRM: 2642937 remark, and approve the re fixing for that item. as cx chasing his re fixing process sing long time.

PFA.

Regards
Syed

2273551:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2273551] - Returns
From: Vakeel Ahmad <[email-masked]>
To: Home Box <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, "AHMED HASSAN" <[email-masked]>
Date: Mon, 5 Apr 2021 14:30:24 +0000

Hi Team,

The customer did not respond twice to the inspection team phone call, please provide another contact number.

Work Order Number

Delivery Date

Delivery Type

Delivery Source

Truck ID

Driver

Driver Name

Driver Mobile No

Invoice No

CRM ID

Work Order Details

Invoice Work Order Status Description

Remarks

Customer Name

Mobile No

Subzone

Area

Work Order Status Description

218634

29-Mar-2021

OTHERS

LRBW

LMG_BJB2964

5122363

Faheem Sharif Enda

0540326067

6254262046

CCC Inspection :

Close

Customer did not answer

Kamal Khamaru

502900048

Riyadh

Ash Shifa Riyadh

Close

218801

30-Mar-2021

OTHERS

LRBW

LMG_BJB2964

5122363

Faheem Sharif Enda

0540326067

6254262046

CCC Inspection :

Close

Customer did not answer

Kamal Khamaru

502900048

Riyadh

Ash Shifa Riyadh

Close

Regards,

Vakeel Ahmad

HB Riyadh warehouse

Mobile No 0549183975

E:[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf5e543dea240442f554d08d8f83f59e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532298257330040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n1eUoyBcBg025eW6l9PDaQbhWQGFWX1SCXwQ6C3J6iQ%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf5e543dea240442f554d08d8f83f59e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532298257330040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AMvGZqpzLToW4BLXGTA7XV2js4OBLH27S6YnD7%2BaNyQ%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Sunday, April 04, 2021 7:55 PM
To: Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#2273551] - Returns

External email sender, please take precaution.

Hi Team

ESCALATION 2

Order no : 6254262046
CRM : 2642937

Customer saying that the wood of a chair is broken and has cracks

Please take a look at ticket #2273551 raised by كمال محمد قمر ([email-masked]<mailto:[email-masked]>).

Thanks and Regards
The Support Team

   On Sat, 27 Mar at 3:38 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   ​Hi Team

   Order no : 6254262046
   CRM : 2642937

   Customer saying that the wood of a chair is broken and has cracks

   Please take a look at ticket #2273551<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2273551&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf5e543dea240442f554d08d8f83f59e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532298257340029%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tpxNPCBKaI8YQiDMjbM7TlHsgNbxRyTV5zxdR4bDGgI%3D&reserved=0> raised by كمال محمد قمر ([email-masked]<mailto:[email-masked]>).

   Thanks and Regards
   The Support Team

      On Thu, 25 Mar at 12:29 PM , كمال محمد قمر <[email-masked]<mailto:[email-masked]>> wrote:  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTAwNDQ2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7fmrgI0-f6qZwQKh1ECVwaCKEJN2DMY50slAA5mvu14>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTAwNDQ2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rngT2gAH7nEWbxXEb4HkQNLRz0gO2f5A7UT7vFSgq_w>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTAwNDQ2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LhAWiUveFaxOqlJ4tQSLi1CQjIcBQIEZ6mf7PR_3DMc>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTAwNDQ3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vJvSHWr4E_z71USt1KUXHqgA_sVsUxmY3u93StOhiMk>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTAwNDQ3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ANdZpOqGT-bJzaYxmLe4FyGmV9YiOGXlrDuCCrAzT4Q>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTAwNDQ3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lfo2e_nzLr8cvFOOKIskElq7WfK_YEO8jb1iykiEjLs>

      Dr.kamal kamar

         On 25 Mar 2021, at 11:03 AM, Home Box <[email-masked]<mailto:[email-masked]>> wrote:

            مرحبا كمال،

            شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

            هل يمكنك تزويدنا بالمزيد من الصور من اجل مساعدتك اكثر و تقديم الطلب ؟

            نتطلع الى السماع منك قريبا

            أصدقائك
            فريق الدعم

            2273551:1125156