Subject: RE: [#2332065] - Conversation with Emma?? Order #9644763810 AWB#FP032421001581
From: Radhika Jawle <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 12 Apr 2021 15:26:55 +0000

HI @Vaibhav Ohri<mailto:[email-masked]>,

Please share the POD for this order as customer calming have not received the order.

Thanks & Regards,

From: Vaibhav Ohri <[email-masked]>
Sent: Monday, April 12, 2021 7:20 PM
To: Radhika Jawle <[email-masked]>; Sanjana Suresh <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: Re: [#2332065] - Conversation with Emma?? Order #9644763810 AWB#FP032421001581

Hi Radhika

We received 1 container against this order from the concept and that has been delivered to the customer.

Regards

Vaibhav ohri
________________________________
From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: 12 April 2021 16:56
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2332065] - Conversation with Emma?? Order #9644763810 AWB#FP032421001581

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Kindly share the proof of delivery on urgent basis.

@Sanjana Suresh<mailto:[email-masked]> – please assist.

Thanks & Regards,

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 1:01 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2332065] - Conversation with Emma?? Order #9644763810 AWB#FP032421001581
Importance: High

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Please share the proof of the delivery as customer calming she have not received the delivery for the subjected order.

Thanks & Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 10, 2021 6:45 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2332065] - Conversation with Emma??

Dear Team ,

The subjected order is already handed over from the concept end to the courier partner .

Kindly check with the courier partner for the same .

[A close up of a sign  Description automatically generated]

Jasim Bebal

 Senior Associate E-commerce

HAPPINESS Every were

  T   :  +971 4 517 5824

  F   :  +971 4 517 5824

  M  :  +971 509706805

  E   :  [email-masked]<mailto:[email-masked]>

  DWC Landmark Group Shed 3

  Al-Makhtoom Airport

  P.O.Box 282028, UAE.

 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6a945236919947bf3dcc08d8fdc67a03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538376171398320%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D9p%2Boh4E2QPiNL6L8qWtCSH0MnJ0elDZNDMG5gAVPrs%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 08 April 2021 16:45
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2332065] - Conversation with Emma??

External email sender, please take precaution.

Hi Team

 order number :9644763810
 AWB: FP032421001581
Missing Item code: 162097151 - Mitul Decorative World Map.

The customer complain that he didn't receive this item,162097151 - - Mitul Decorative World Map.
but the delivery status on system is DELIVERED, kindly check this issue as soon as possible. Rceiving no response from LMG either.

Please take a look at ticket #2332065 raised by Emma ().

Thanks&Regards
Support Team

On Sat, 3 Apr at 11:47 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team

 order number :9644763810

 AWB: FP032421001581

Missing Item code: 162097151 - Mitul Decorative World Map.

The customer complain that he didn't receive this item,162097151 - - Mitul Decorative World Map.

but the delivery status on system is DELIVERED, kindly check this issue as soon as possible. Rceiving no response from LMG either.

​

Please take a look at ticket #2332065<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2332065&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6a945236919947bf3dcc08d8fdc67a03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538376171408271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NJC2MGp9lBnk173Z62bKoYn0d1361kEKBryof%2BEnoU4%3D&reserved=0> raised by Emma ().

​

Thanks&Regards

Support Team

2332065:1125156

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