Subject: FW: [#2274779] - Conversation with Sunny
From: Radhika Jawle <[email-masked]>
To: Sanjana Suresh <[email-masked]>
Cc: "Jasim Vali Mohammed Bebal" <[email-masked]>, "[email-masked]" <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Ramesh Veluchamy <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 12 Apr 2021 11:22:10 +0000

Hi @Sanjana Suresh<mailto:[email-masked]>,

Please advise, as customer not received the delivery since 15th march.

Thanks & Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]>
Sent: Saturday, April 10, 2021 7:36 PM
To: Home Box <[email-masked]>
Cc: [email-masked]; Arivazhagan Ramanathan <[email-masked]>; Ramesh Veluchamy <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Radhika Jawle <[email-masked]>; Sanjana Suresh <[email-masked]>
Subject: RE: [#2274779] - Conversation with Sunny

Dear Team ,

For the below mentioned invoice  find the attached PDF for the scanned manifest of the handover to the courier partner from the concept end .

Kindly check with the courier partner for the missing invoice not yet handed over .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ceaa5b9ccfba0412d16bb08d8fc364887%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637536657358690869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=edYJ3CQ4iriyh3C6ie0P5VxrOamx%2FpgEiy7R2YxlQyA%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 08 April 2021 11:11
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2274779] - Conversation with Sunny

External email sender, please take precaution.

Hi,

Order ID: 9642295799
AWB : 1000010294021

Customer placed order on 15th march 2021, four household items, but haven't received till now.

Order has been placed successfully but has not recieved by the ware house.

Please check and take action.

Thanks & Regards
The Support Team
On Thu, 1 Apr at 2:49 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #2274779<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2274779&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ceaa5b9ccfba0412d16bb08d8fc364887%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637536657358690869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QzGWdTblCi%2F%2BNEu%2Bih%2F7aVwJfnAGFn%2B%2BVeFqm7q2Juc%3D&reserved=0> raised by Sunny Choudhary ([email-masked]<mailto:[email-masked]>).

Hi Team,

With reference to the order number: 9642295799

Kindly check and advise whether the items are handed over to the courier partner or not. We have checked with the courier and as per them they have not received the items yet, as per the consignment details the order status is shipped.

If items are not shipped out yet please ship them out on priority and hand the same over to the courier. The customer is chasing for their order.
​
Thank you for your help!

Regards,
Homebox Support Team

2274779:1125156
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