Subject: Additional licenses for Home box KSA
From: Yahia Taha <[email-masked]>
To: saurabh <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Deepak Devasia <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 12 Apr 2021 09:46:33 +0000

Dear Saurabh,

Requesting your kind support to send justification for why additional licenses to be added to HB KSA, to present the same in details to my leaders for required approvals.

  1.  Channels handled by team, as per my knowledge team are handling FD tickets from portal source and they will take care of what's app once it goes live.
  2.  FD daily tickets volume and AHT.
  3.  Expectation for additional workload.
  4.  Short brief about UAE performance.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
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