Subject: Daily performance summary for LiveSalesman team for April 11th 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sun, 11 Apr 2021 12:43:45 -0700 (MST)

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for April 11th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdullah Ahemad 		3 	87 			90 
Abu Sufian 		2 	26 			28 
Adam musa yagoub yousif 			29 			29 
Amr Khalil 				1 	13 	14 
Hasan Nour 			7 	16 		23 
Ibrahem Mahmoud 			15 			15 
Jok Kuol 		3 	40 			43 
Manmoon Alsadig Haroon Adam 				45 		45 
Mohammad Faizan 			47 			47 
Mohammed Ali 					19 	19 
Mohd Adeel Akhter 	45 			18 		63 
Mosab Mohammed Abdalla Nasreldin 		2 	43 			45 
Niren Dsouza 				38 		38 
No Agent 	7 			92 	30 	129 
Sreelal.t CT 		1 	14 		17 	32 
Waseem Ahemad . Khan 		1 	42 			43 
Grand Total 	52 	12 	350 	210 	79 	703 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	90 	90 
Abu sufian 	55 	53 
adam yousif 	58 	56 
Adeel Akhter 	0 	0 
hasan nour 	11 	7 
Ibrahem Mahmoud 	24 	21 
JOK KUOL 	60 	56 
mamoon adam 	3 	0 
Mohammad Faizan 	73 	62 
mosab nasreldin 	88 	94 
Sreelal ct 	28 	21 
waseem khan 	56 	51 
Grand Total 	546 	511 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	26 
		Delayed Delivery (Furniture) 	6 
		Delayed Delivery (HH) 	4 
		Delivery Status 	72 
		Partial Delivery 	5 
		Reschedule Delivery 	6 
		(blank) 	1 
	Delivery Related Total 		120 
	Product Complaint 	Complaint within Warranty 	22 
		(blank) 	3 
	Product Complaint Total 	25 
	Refunds and Cancelations 	Cancelation 	12 
		Refund for Other reason 	4 
		Refunds after Return 	14 
		Return item not received 	1 
		Return Request Initiation 	9 
	Refunds and Cancelations Total 	40 
	(blank) 	(blank) 	46 
	(blank) Total 		46 
Customer Services Total 			231 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	1 
		Product Complaints 	1 
	Post-Sales Total 		2 
	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			3 
No Answer 	No Answer 	No Answer 	23 
		(blank) 	1 
	No Answer Total 		24 
	(blank) 	(blank) 	11 
	(blank) Total 		11 
No Answer Total 			35 
PreSales 	Other Enquiry 	Payment Methods 	3 
		Promo Code 	1 
		Store Availability 	23 
		Store Location 	3 
		Using Shukran Points 	2 
		Website/App Issues 	3 
		(blank) 	3 
	Other Enquiry Total 		38 
	Policy Related 	Delivery Cost 	11 
		Delivery Time 	8 
		(blank) 	3 
	Policy Related Total 		22 
	Product Related 	Combo 	3 
		Pricing 	4 
		Product Specification 	63 
		(blank) 	1 
	Product Related Total 		71 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			132 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			401 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	7-10 days 	Grand Total 
Amir Aziz 	22 	16 		38 
Mohd Adeel Akhter 	23 			23 
No Agent 	8 			8 
Saurav Chakraborty 			1 	1 
Grand Total 	53 	16 	1 	70 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	2 						2 
Abu Sufian 	4 		1 				5 
Adam musa yagoub yousif 			1 				1 
Amir Aziz 						1 	1 
Amr Khalil 	1 	2 					3 
Ankit Kumar 	1 			1 	1 		3 
Ibrahem Mahmoud 			2 	1 			3 
Jok Kuol 	7 	1 	6 		1 		15 
Mohammad Faizan 	1 						1 
Mohammed Ali 		1 		3 	1 	1 	6 
Mosab Mohammed Abdalla Nasreldin 	1 	1 	1 				3 
Mustehsan Siddiqui 				1 			1 
No Agent 				1 			1 
Sreelal.t CT 	1 		1 	1 	1 	1 	5 
Syed Ataullah 				1 			1 
Waseem Ahemad . Khan 	1 						1 
Grand Total 	19 	5 	12 	9 	4 	3 	52 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amir Aziz 	2 		1 			1 	4 
Amr Khalil 	14 	3 					17 
Ankit Kumar 	1 			1 			2 
Mohammed Ali 	20 	1 	4 	2 	1 		28 
No Agent 	26 					1 	27 
Sreelal.t CT 	17 		1 				18 
Grand Total 	80 	4 	6 	3 	1 	2 	96 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Ahmed Mohmmed Bahjat 						1 	1 
Amir Aziz 					1 	1 	2 
Amr Khalil 	11 	4 	5 	2 	1 	2 	25 
Hasan Nour 	25 	7 	3 	1 		1 	37 
Manmoon Alsadig Haroon Adam 	30 	5 	4 	9 		1 	49 
Mohd Adeel Akhter 	15 	12 	1 		1 	5 	34 
Niren Dsouza 	34 	3 	1 			1 	39 
No Agent 	39 						39 
Syed Ataullah 	1 	2 	4 	9 	3 	8 	27 
Grand Total 	155 	33 	18 	21 	6 	20 	253 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]