Subject: Assistance with unresolved tickets
From: Niren Dsouza <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 06:33:40 -0700 (MST)

Greetings Hamza, 

Yahia has told me to contact you in case of any assistance. 
We have a few tickets which have been unresolved for over 10 days. Do you think you could assist me in getting these resolved today? 

Thanks 
Niren D'Souza 
Team Manager 
[email-masked]