Subject: Daily performance summary for LiveSalesman team for April 8th 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>, Yahia Taha <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 9 Apr 2021 09:38:19 -0700 (MST)

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for April 8th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdullah Ahemad 		2 	66 				68 
Abu Sufian 			21 				21 
Adam musa yagoub yousif 		1 	22 				23 
Amir Aziz 	18 					4 	22 
Amr Khalil 					23 		23 
Ankit Kumar 		3 	27 			14 	44 
Hasan Nour 					13 		13 
Ibrahem Mahmoud 			41 				41 
Jok Kuol 			32 				32 
Manmoon Alsadig Haroon Adam 					4 		4 
Mohammad Faizan 			18 				18 
Mohammed Ali 			12 			14 	26 
Mohd Adeel Akhter 			15 		74 		89 
Mosab Mohammed Abdalla Nasreldin 		1 	19 				20 
Niren Dsouza 				3 			3 
No Agent 			2 		48 	2 	52 
Syed Ataullah 					2 		2 
Waseem Ahemad . Khan 			7 				7 
Grand Total 	18 	7 	282 	3 	164 	34 	508 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	70 	69 
Abu sufian 	41 	41 
adam yousif 	57 	57 
Adeel Akhter 	19 	19 
ankit KUMAR 	48 	43 
Ibrahem Mahmoud 	68 	62 
JOK KUOL 	42 	39 
Mohammad Faizan 	31 	24 
Mohammed ali 	16 	16 
mosab nasreldin 	28 	30 
Niren Dsouza 	0 	1 
waseem khan 	14 	12 
Grand Total 	434 	413 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	18 
		Delayed Delivery (Furniture) 	6 
		Delayed Delivery (HH) 	2 
		Delivery Status 	64 
		Partial Delivery 	2 
		Reschedule Delivery 	5 
		(blank) 	2 
	Delivery Related Total 		99 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	10 
	Product Complaint Total 	11 
	Refunds and Cancelations 	Cancelation 	9 
		Refund for Other reason 	1 
		Refunds after Return 	6 
		Return item not received 	1 
		Return Request Initiation 	12 
	Refunds and Cancelations Total 	29 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
Customer Services Total 			142 
No Answer 	No Answer 	No Answer 	18 
		(blank) 	1 
	No Answer Total 		19 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
No Answer Total 			27 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	3 
		Store Availability 	16 
		Store Location 	4 
		Website/App Issues 	2 
		(blank) 	1 
	Other Enquiry Total 		30 
	Policy Related 	Delivery Cost 	7 
		Delivery Time 	2 
		Return Policy 	1 
		(blank) 	1 
	Policy Related Total 		11 
	Product Related 	Combo 	8 
		Product Specification 	81 
		(blank) 	1 
	Product Related Total 		90 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			133 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			302 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Alka Pandey 	3 				3 
Amir Aziz 	35 	1 	1 	1 	38 
Mohd Adeel Akhter 				3 	3 
Saurav Chakraborty 		1 			1 
Grand Total 	38 	2 	1 	4 	45 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	1 						1 
Amir Aziz 						2 	2 
Amr Khalil 	1 		1 				2 
Ankit Kumar 	3 	1 		9 	1 	2 	16 
Ibrahem Mahmoud 	2 	1 		3 			6 
Jok Kuol 	3 	5 		1 			9 
Mohammed Ali 	1 		2 	5 	1 	3 	12 
Mohd Adeel Akhter 		1 					1 
Mosab Mohammed Abdalla Nasreldin 	3 	1 					4 
Sreelal.t CT 		3 	1 	2 		1 	7 
Waseem Ahemad . Khan 	2 						2 
Grand Total 	16 	12 	4 	20 	2 	8 	62 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amir Aziz 				1 		1 	2 
Amr Khalil 	27 	15 	12 	17 	1 	12 	84 
Hasan Nour 	19 	4 	2 	1 		1 	27 
Manmoon Alsadig Haroon Adam 	44 	9 	10 	9 		1 	73 
Mohammed Ali 	1 						1 
Mohd Adeel Akhter 	29 	1 		6 	1 	4 	41 
Mosab Mohammed Abdalla Nasreldin 	7 						7 
Syed Ataullah 	3 	3 		5 		5 	16 
Grand Total 	130 	32 	24 	39 	2 	24 	251 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Amir Aziz 	7 				1 	8 
Ankit Kumar 	11 			1 		12 
Mohammed Ali 	13 	1 	1 	1 		16 
Niren Dsouza 				1 		1 
Sreelal.t CT 	5 					5 
Grand Total 	36 	1 	1 	3 	1 	42 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]