Subject: Easy case waiting so long - Product manual
From: Saurabh Dadu <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, radhika jawle <[email-masked]>
Cc: Niren HB LSM Dsouza <[email-masked]>
Date: Fri, 9 Apr 2021 10:03:35 +0000

We have cases where customer is asking for manual as the product was delivered to the customer without a manual.

All we need to do is send a PDF Manual.

Example: https://landmarkgroupservice.freshdesk.com/a/tickets/2296510

Case waiting 16 days.

Is there an online repository of Product manuals that the team can simply download from and send?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203