Subject: Daily performance summary for LiveSalesman team for April 7th 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, deeksha <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Ankit Arora <[email-masked]>, faizal maradeya <[email-masked]>
Date: Thu, 8 Apr 2021 09:30:45 -0700 (MST)

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for April 7th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdullah Ahemad 			46 				46 
Abu Sufian 			18 				18 
Alka Pandey 	2 					3 	5 
Amir Aziz 	13 					5 	18 
Amr Khalil 					35 		35 
Ankit Kumar 		1 	16 			7 	24 
Hasan Nour 					54 		54 
Ibrahem Mahmoud 			60 				60 
Jok Kuol 		3 	44 				47 
Manmoon Alsadig Haroon Adam 					53 		53 
Mohammed Ali 		1 	51 		1 	6 	59 
Mohd Adeel Akhter 			12 				12 
Mosab Mohammed Abdalla Nasreldin 		1 	21 		14 		36 
Niren Dsouza 				7 			7 
Sreelal.t CT 						22 	22 
Syed Ataullah 					1 		1 
Grand Total 	15 	6 	268 	7 	158 	43 	497 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	50 	49 
Abu sufian 	47 	43 
Adeel Akhter 	24 	21 
Alka Pandey 	4 	4 
ankit KUMAR 	26 	23 
Ibrahem Mahmoud 	113 	97 
JOK KUOL 	56 	53 
Mohammed ali 	72 	72 
mosab nasreldin 	40 	40 
Grand Total 	432 	402 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	19 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	3 
		Delivery Status 	99 
		Partial Delivery 	5 
		Reschedule Delivery 	5 
		(blank) 	9 
	Delivery Related Total 		142 
	Product Complaint 	Complaint within Warranty 	11 
	Product Complaint Total 	11 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	5 
		Refunds after Return 	5 
		Return Request Initiation 	7 
		(blank) 	3 
	Refunds and Cancelations Total 	28 
	(blank) 	(blank) 	37 
	(blank) Total 		37 
Customer Services Total 			218 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	1 
	Post-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	16 
		(blank) 	3 
	No Answer Total 		19 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
No Answer Total 			23 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	1 
		Store Availability 	16 
		Store Location 	5 
	Other Enquiry Total 		23 
	Policy Related 	Delivery Cost 	5 
		Delivery Time 	2 
		Return Policy 	2 
	Policy Related Total 		9 
	Product Related 	Combo 	4 
		Product Specification 	41 
		(blank) 	2 
	Product Related Total 		47 
PreSales Total 			79 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			321 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	+15 days 	Grand Total 
Alka Pandey 	3 			3 
Amir Aziz 	28 	1 	1 	30 
Mohd Adeel Akhter 			3 	3 
Saurav Chakraborty 		1 		1 
Grand Total 	31 	2 	4 	37 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	1 						1 
Alka Pandey 						1 	1 
Amir Aziz 						2 	2 
Amr Khalil 		1 					1 
Ankit Kumar 	3 	1 		9 	2 	1 	16 
Hasan Nour 		1 			1 	1 	3 
Ibrahem Mahmoud 	2 	1 		3 			6 
Jok Kuol 	8 	1 		3 			12 
Mohammed Ali 	1 	2 	1 	3 	1 	3 	11 
Mohd Adeel Akhter 	1 						1 
Mosab Mohammed Abdalla Nasreldin 	5 						5 
Sreelal.t CT 	3 	1 	1 	3 		1 	9 
Grand Total 	24 	8 	2 	21 	4 	9 	68 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amir Aziz 				1 		1 	2 
Amr Khalil 	30 	12 	14 	12 	1 	14 	83 
Hasan Nour 	52 	3 		1 		1 	57 
Manmoon Alsadig Haroon Adam 	35 	11 	12 	2 		3 	63 
Mohammed Ali 	1 						1 
Mohd Adeel Akhter 	22 			6 		2 	30 
Mosab Mohammed Abdalla Nasreldin 	10 						10 
Niren Dsouza 	2 			1 		1 	4 
Syed Ataullah 	3 	1 	1 	5 		5 	15 
Grand Total 	155 	27 	27 	28 	1 	27 	265 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	3 					3 
Amir Aziz 	10 				2 	12 
Ankit Kumar 	11 		1 			12 
Mohammed Ali 	6 	2 		1 		9 
Niren Dsouza 			1 			1 
Sreelal.t CT 	12 					12 
Grand Total 	42 	2 	2 	1 	2 	49 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]