Subject: Re: HomeBox Fresh Desk Open Tickets (April 07, 2021)
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Kareem Soufan <[email-masked]>, Baraa Abukhadra <[email-masked]>, deepak devasia <[email-masked]>, Omar Mostafa <[email-masked]>, Anton dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>, saurabh <[email-masked]>, Sameer Sadiq <[email-masked]>, Nalineedhar Kasibhatla <
Date: Thu, 8 Apr 2021 08:43:37 -0700 (MST)

Hi Murtaza, 

I have sent you an updated list of the ageing tickets which are still pending. 
There are 4 Facebook tickets and 1 Instagram ticket. 
Would greatly appreciate your assistance in getting these resolved. 

Thanks. 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "Maryam Yahya" <[email-masked]>, "Kareem Soufan" <[email-masked]>, "Baraa Abukhadra" <[email-masked]>, "deepak devasia" <[email-masked]>, "Omar Mostafa" <[email-masked]>, "Anton dilshan" <[email-masked]>, "Abdul Rasheed" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Ankit Arora" <[email-masked]>, "Yunis Fakrudeen" <[email-masked]>, "saurabh" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]> 
Sent: Wednesday, April 7, 2021 6:33:37 PM 
Subject: RE: HomeBox Fresh Desk Open Tickets (April 07, 2021) 

HI Niren, 

Request you to check on the face book ageing tickets. 

Why do we have 7 cases which are still open? 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Omar Mostafa <[email-masked]> 
Sent: Wednesday, April 7, 2021 4:34 PM 
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]> 
Cc: Maryam Yahya <[email-masked]>; Kareem Soufan <[email-masked]>; Baraa Abukhadra <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]' <[email-masked]>; Sameer Sadiq <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]> 
Subject: HomeBox Fresh Desk Open Tickets (April 07, 2021) 

External email sender, please take precaution. 

Hi Team, 

Hope this email finds you well. 

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful. 

Fresh Desk Tickets: 

	

Count of Ageing 	

Column Labels 	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

11-15 days 	

Grand Total 

	

62 	

12 	

2 	

2 	

78 

ARAMEX 	

1 	

1 	

	

2 

EmiratesPost 	

1 	

	

1 

FETCHER 	

1 	

	

1 

LMG INTERNAL TEAM 	

2 	

1 	

1 	

4 

WAREHOUSE 	

1 	

2 	

2 	

5 

Grand Total 	

67 	

17 	

5 	

2 	

91 

	

Count of Ageing 	

Column Labels 	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

11-15 days 	

Grand Total 

Email 	

23 	

2 	

3 	

2 	

30 

Outbound Email 	

24 	

3 	

	

27 

Phone 	

4 	

4 	

	

8 

Portal 	

16 	

8 	

2 	

26 

Grand Total 	

67 	

17 	

5 	

2 	

91 

	

Count of Ageing 	

Column Labels 	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

11-15 days 	

Grand Total 

Crystel Homebox UAE Team 	

28 	

7 	

	

35 

Heider.Sulaimawi Hatem Sulaimawi 	

6 	

	

6 

Kareem soufan 	

1 	

	

1 

lara Khalil AL Shaikh 	

2 	

	

2 

maryam yahya 	

1 	

	

1 

No Agent 	

2 	

1 	

	

3 

Omar Imad Mostafa 	

3 	

5 	

	

8 

raneen.baabaad Fakhr-ildeen Baabad 	

4 	

	

4 

Rua'a Abukaff 	

8 	

1 	

	

9 

Thouraya hasan altantawi 	

1 	

	

1 

HomeBox UAE 	

39 	

10 	

5 	

2 	

56 

Ahmed Faraz 	

1 	

	

1 

Alka Pandey 	

8 	

1 	

1 	

10 

Amir Aziz 	

10 	

2 	

1 	

13 

Ankit Kumar 	

5 	

1 	

1 	

7 

Hasan Nour 	

	

1 	

1 

Mohammed Ali 	

4 	

1 	

5 

Niren Dsouza 	

1 	

1 	

2 	

4 

No Agent 	

1 	

	

1 

Omar Imad Mostafa 	

3 	

	

3 

Radhika Jawle 	

1 	

	

1 

Sreelal.t CT 	

9 	

1 	

	

10 

Grand Total 	

67 	

17 	

5 	

2 	

91 

Facebook Tickets: 

	

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

Alka Pandey 	

8 	

1 	

	

	

9 

Amir Aziz 	

16 	

17 	

6 	

2 	

	

41 

Mohd Adeel Akhter 	

	

2 	

2 	

2 	

6 

No Agent 	

9 	

	

	

9 

Saurav Chakraborty 	

21 	

	

	

21 

Grand Total 	

33 	

39 	

6 	

4 	

2 	

2 	

86 

	

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

Open 	

10 	

1 	

	

	

11 

Waiting on Customer 	

23 	

36 	

6 	

4 	

1 	

70 

Waiting on Third Party 	

2 	

	

1 	

2 	

5 

Grand Total 	

33 	

39 	

6 	

4 	

2 	

2 	

86 

Best Regards, 

	

Omar Mostafa 

Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 6 500 1334 

E: [ mailto:[email-masked] | [email-masked] ] 

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