Subject: RE: Note Added - [#2244570] Returns
From: Kalyan Khadka <[email-masked]>
To: Yahia Taha <[email-masked]>, jinos ahmedlebbe <[email-masked]>, arnel ferfas <[email-masked]>
Cc: Home Box <[email-masked]>, HB.CCCKSA <[email-masked]>, syed ataullah <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Thu, 8 Apr 2021 14:08:44 +0000

Dear @jinos ahmedlebbe<mailto:[email-masked]>,

Please confirm the recipient of the mattress urgently to processed RDO.

@arnel ferfas<mailto:[email-masked]>, please do further needful.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Yahia Taha <[email-masked]>
Sent: Thursday, April 08, 2021 5:00 PM
To: Kalyan Khadka <[email-masked]>
Cc: Home Box <[email-masked]>; HB.CCCKSA <[email-masked]>; syed ataullah <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Note Added - [#2244570] Returns

Dear Kalyan,

Kindly check attached mail and revert urgent, have you collected the product from customer? If so, then no way go ahead and process RDO.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Ca000e18c43fb45b9e54808d8fa969382%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534871913363187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F43CxhbpyVXEQHFWaMtM%2B6FJBzTqnzOXgE1yCSsdlZo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Ca000e18c43fb45b9e54808d8fa969382%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534871913373144%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cH05c1VNWPgz1JQ3Q7spXVeG4QJXeJX77Yo%2FfV58TkI%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 4:03 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; syed ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Note Added - [#2244570] Returns

External email sender, please take precaution.
Hi Yahia,

What does not accepted mean? As the mattress has been returned and is now with the WH.
Will they deliver it back to the cx or refund?

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "Home Box" <[email-masked]<mailto:[email-masked]>>
Cc: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 6:27:51 PM
Subject: RE: Note Added - [#2244570] Returns

Hi,

For furniture issues please follow up through CRM as informed Niren, however WH team reported that mattress was repacked by customer not in original packing , due to that we cant accept return

Please close the ticket with same update to the customer.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Ca000e18c43fb45b9e54808d8fa969382%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534871913373144%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z0estFTr1CkcSXcb47WIP3%2BS5OjFLkkArZuWOBsd3eo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Ca000e18c43fb45b9e54808d8fa969382%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534871913383099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YxXKredYC3BAHJZ9%2B%2Bl%2BOtJlZffMT7oy89GzSetnUrY%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 3:38 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Note Added - [#2244570] Returns

External email sender, please take precaution.

Hi ,

Syed Ataullah added a note and wants you to have a look.

Ticket URL:
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2244570<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2244570&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Ca000e18c43fb45b9e54808d8fa969382%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534871913383099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N351BQ8cZ2%2BgbTGrRRX3753db589iI8fS89zCME1%2BW8%3D&reserved=0>

Subject:
Returns

Requester: نجو

Note Content:
Hi Yahia.

Please have a look at this ticket, we are not getting any revert from the WH team.

Regards
Syed

2244570:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Ca000e18c43fb45b9e54808d8fa969382%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534871913393056%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UDYPBh416ZTYPdyCac1dIKxL7dGGfMgvr8r9MV5Vs10%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2244570] - Returns
From: Kalyan Khadka <[email-masked]>
To: Home Box <[email-masked]>, AmirKhan <[email-masked]>, Mujahid Abdul <[email-masked]>, Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Wed, 7 Apr 2021 10:36:28 +0000

We will arrange team within 5 days to collect item from customer house.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Tuesday, April 06, 2021 1:04 PM
To: Kalyan Khadka <[email-masked]>; AmirKhan <[email-masked]>; Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#2244570] - Returns

External email sender, please take precaution.

Hi Team,

The cx is chasing his refund, so kindly process the refund for below item.

Regards

Syed

   في الخميس, 1 أبريل في 4:55 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> كتب:

   ok

      From: Home Box <[email-masked]<mailto:[email-masked]>>
      Sent: Thursday, April 01, 2021 2:57 PM
      To: AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
      Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: [#2244570] - Returns

      External email sender, please take precaution.

      Hi Team,

      Kindly note the RMA and find do the needful as instruction in the below.

      Regards

      Syed

         في الأحد, 28 مارس في 12:02 PM , Home Box <[email-masked]<mailto:[email-masked]>> كتب:

         Please ag ahead and close the issue.

         Best Regards

         Yahia Taha

         Customer Care Team Leader - Home box

         800-1110888

         Ext: 3457

         Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

         www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Ckalyan.khadka%40landmarkgroup.com%7C7ff7823ebe8f4e2207fc08d8f8e353f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637533002537119176%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=46cAor0zaNJ%2FNavAtj%2FG1wtpwjl3PhUEM8BwVV3CuJ4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ckalyan.khadka%40landmarkgroup.com%7C7ff7823ebe8f4e2207fc08d8f8e353f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637533002537119176%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6AC2q0aOiu5XqDQ9AzRMkQ4gz0may37IHcIEtl04IPc%3D&reserved=0>

          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTgxNDAzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bMN7cuB2dfIN9BUNvHH8cm32LsBh1uMmErHLk7yxX4M>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTgxNDA0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O7FNS772ha8526ss5n6olW3gjRhDHrwR8BLo7dHaTNU>

            From: Home Box <[email-masked]<mailto:[email-masked]>>
            Sent: Friday, March 26, 2021 6:33 PM
            To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
            Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
            Subject: Fwd: [#2244570] - Returns

            External email sender, please take precaution.

            Hi Team,

            Order : 6280203982

            ​Cx wants to return the mattress as it bigger than the bed. it is in original packaging.

            Kindly check the pic and video.
            ___________________________
            Thanks and Regards,
            The Support Team.

            2244570:1125156

            This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ckalyan.khadka%40landmarkgroup.com%7C7ff7823ebe8f4e2207fc08d8f8e353f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637533002537129130%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RaNRM%2BWICFYT%2BK4MrCEPYVSKuxVF%2FAaGD25mVcK4XBo%3D&reserved=0>

      2244570:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ckalyan.khadka%40landmarkgroup.com%7C7ff7823ebe8f4e2207fc08d8f8e353f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637533002537129130%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RaNRM%2BWICFYT%2BK4MrCEPYVSKuxVF%2FAaGD25mVcK4XBo%3D&reserved=0>

      2244570:1125156