From: "Niren Dsouza" <[email-masked]>
Date: Wed, 7 Apr 2021 06:24:45 -0700 (MST)

Mada issues : delayed refund MADA issues, rejected refunds. bank will process within 2-3 weeks. Ticket to be closed. Inform cx it will be auto processed by the bank. 
Payment rejected - to raise Jira escalate to Yahia. 
Chat tickets - Crystel Homebox KSA. 
Order status in Hybris not yet updated. 6286984249 - Escalate to Yahia if no reply from store team. 
Escalation to WH when CRM closed, no reply from WH - Put in Yahia in CC. 
Missing item - WH responds that we have the item/available. Less than SAR 100 can do goodwill.Greater than SAR 100 then escalate to Yahia. 

Niren D'Souza 
Team Manager 
[email-masked]