Subject: RE: HomeBox Fresh Desk Open Tickets (April 07, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Kareem Soufan <[email-masked]>, Baraa Abukhadra <[email-masked]>, Deepak Devasia <[email-masked]>, Omar Mostafa <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>, "[email-masked]'" <[email-masked]>, Sameer Sadiq <[email-masked]>, Nalineedhar Kasibhatla <Nalineedh
Date: Wed, 7 Apr 2021 13:03:37 +0000

HI Niren,

Request you to check on the face book ageing tickets.

Why do we have 7 cases which are still open?

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Omar Mostafa <[email-masked]>
Sent: Wednesday, April 7, 2021 4:34 PM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Kareem Soufan <[email-masked]>; Baraa Abukhadra <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]' <[email-masked]>; Sameer Sadiq <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>
Subject: HomeBox Fresh Desk Open Tickets (April 07, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
11-15 days
Grand Total

62
12
2
2
78
ARAMEX
1
1

2
EmiratesPost
1

1
FETCHER

1

1
LMG INTERNAL TEAM
2
1
1

4
WAREHOUSE
1
2
2

5
Grand Total
67
17
5
2
91

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
11-15 days
Grand Total
Email
23
2
3
2
30
Outbound Email
24
3

27
Phone
4
4

8
Portal
16
8
2

26
Grand Total
67
17
5
2
91

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
11-15 days
Grand Total
Crystel Homebox UAE Team
28
7

35
Heider.Sulaimawi Hatem Sulaimawi
6

6
Kareem soufan
1

1
lara Khalil AL Shaikh
2

2
maryam yahya
1

1
No Agent
2
1

3
Omar Imad Mostafa
3
5

8
raneen.baabaad Fakhr-ildeen Baabad
4

4
Rua'a Abukaff
8
1

9
Thouraya hasan altantawi
1

1
HomeBox UAE
39
10
5
2
56
Ahmed Faraz
1

1
Alka Pandey
8
1

1
10
Amir Aziz
10
2

1
13
Ankit Kumar
5
1
1

7
Hasan Nour

1

1
Mohammed Ali

4
1

5
Niren Dsouza
1
1
2

4
No Agent
1

1
Omar Imad Mostafa
3

3
Radhika Jawle
1

1
Sreelal.t CT
9
1

10
Grand Total
67
17
5
2
91

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Alka Pandey
8
1

9
Amir Aziz
16
17
6
2

41
Mohd Adeel Akhter

2
2
2
6
No Agent
9

9
Saurav Chakraborty

21

21
Grand Total
33
39
6
4
2
2
86

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Open
10
1

11
Waiting on Customer
23
36
6
4
1

70
Waiting on Third Party

2

1
2
5
Grand Total
33
39
6
4
2
2
86

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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