Subject: Re: Requesting Additional Licenses - Urgent
From: Saurabh Dadu <[email-masked]>
To: Deepak Devasia <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Yahia Taha <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>
Date: Wed, 7 Apr 2021 12:49:07 +0000

Hi Deepak,

 Please see below license breakdown by country

UAE existing

KSA existing

UAE New Required

KSA New Required

Total

Freshdesk

 10

5

 1

4

 20

Fresh Chat

6

2

 1

 3

 12

Total

 16

 7

 2

 7

 32

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Deepak Devasia <[email-masked]>
Sent: 07 April 2021 8:21 AM
To: Saurabh Dadu <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Yahia Taha <[email-masked]>; Niren HB LSM Dsouza <[email-masked]>
Subject: FW: Requesting Additional Licenses - Urgent

Hi Saurabh,

  1.  Good Morning.

Can you have someone fill below table so as to know how many licenses will be there in total countrywsie.

Thanks and regards,

Deepak

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, April 6, 2021 8:49 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Deepak Devasia <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: Requesting Additional Licenses - Urgent

Thanks @Saurabh Dadu<mailto:[email-masked]>

One last thing – need a sign off from Deepak related to the below licenses request for Homebox.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 8:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Jessie,

Freshdesk: 17 Webteam, 5 Homebox
Freshchat: 10 Webteam, 4 Homebox

I hope this clarifies.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 06 April 2021 9:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Requesting Additional Licenses - Urgent

Hi Saurabh,

14 Freshchat licenses:

10 for Webteam

4 for Homebox

What about Freshdesk?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 7:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Jessie,

We need 10 more Licenses for Freshchat for Webteam, and 4 for Homebox

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 06 April 2021 6:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Requesting Additional Licenses - Urgent

@Saurabh Dadu<mailto:[email-masked]> @Deeksha Dadu<mailto:[email-masked]>

Still waiting on this.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 9:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Jessie

Apologies - let me clarify tomorrow morning

Regards,

Saurabh Dadu

LiveSalesman

On Apr 5, 2021, at 10:42 PM, Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

Hi @Saurabh Dadu<mailto:[email-masked]>

The below requirement is for Freshdesk only or including Freschat?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 12:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Jessie,

We are currently using the following licenses:

Webteam 28

HomeBox 21

We need 17 More in Webteam and 5 more in Homebox

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 05 April 2021 1:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Requesting Additional Licenses - Urgent

Hi @Deeksha Dadu<mailto:[email-masked]>

Any update on this?

I need to urgently make a request for the licenses needed.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 6:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Jessie,

New resources will join on 8th April to start training for L0 for Ramadan.

I will get back to you on Licenses for HB and Webteam separately.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 30 March 2021 7:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Requesting Additional Licenses - Urgent

Hi Saurabh,

I assume it will also include the additional licenses needed for our team and not just Homebox right?

Where are we at with training and onboarding additional resource for Ramadan?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 5:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Jessie,

Thanks for your follow-up. I am awaiting some data from a team member who is away for holidays till end of this week. Please allow us till Monday next week to get back to you on this.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 29 March 2021 1:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Requesting Additional Licenses - Urgent

Hi Saurabh,

Just following up on the below if you have the required sign off and final number of licenses needed?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 22, 2021 2:53 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Mustehsan,

We've reached the limit. For HB - We've double checked, for other concepts I will get checked now.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: 22 March 2021 4:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Requesting Additional Licenses - Urgent

Hi Saurabh,

Can we cross check & ensure we don’t have any unused license, if we have any licenses allotted to a resigned agent, that should be utilized first.

@Deepak Devasia<mailto:[email-masked]> – We would need your sign off please, before requesting for any additional licenses.

Regards,

Mustehsan Siddiqui

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 March 2021 at 2:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Devasia <[email-masked]<mailto:[email-masked]>>, Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Requesting Additional Licenses - Urgent

External email sender, please take precaution.

Hi Jessie,

Can you please order 10 Addition FD and FC Licenses for HB Team (combined HB UAE and HB KSA).

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com