Subject: RE: Damage Item - NAED30066601306-1
From: Murtaza Kutiyanawala <[email-masked]>
To: Shadab Ahmed Khan <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 7 Apr 2021 06:14:08 +0000

Hi Shadab,

This was completed on the 6th April, the sofa was replaced.

@Niren Dsouza<mailto:[email-masked]> request you to check the GDMS - work order / Delivery order and also there was one open CRM in the delivery teams bucket approve for replacement.

The replacement request is raised on the CRM same like how we raised a complaint.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Shadab Ahmed Khan <[email-masked]>
Sent: Wednesday, April 7, 2021 9:57 AM
To: Niren Dsouza <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; deeksha <[email-masked]>
Subject: RE: Damage Item - NAED30066601306-1

Hi Murtaza,

Kindly do the needful

Thanks
Shadab Khan

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 7:17 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damage Item - NAED30066601306-1

External email sender, please take precaution.
Hi Murtaza,

Not sure how to proceed with raising a replacement request. Could you please assist?

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 7:39:56 PM
Subject: FW: Damage Item - NAED30066601306-1

Hi Murtaza/Niren

Kindly raise replacement for this order customer received damaged item: 29041101847720210328

Confirm the same to the customer.

Thanks,
Shadab Khan

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 5:35 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>
Subject: Damage Item - NAED30066601306-1

External email sender, please take precaution.

Hi Partner

Customer Claims - The product is dirty and not in good condition.

PFA the images .

Many Thanks

Sanchit
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C977f5fef61f846847a9308d8f98a0636%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637533718487059191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DzxOc%2B4iHkSK7%2FVO4Sbh9Py2jqo6TkZbrrORg2ZzIhw%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com