Subject: RE: Oldest ageing tickets
From: Karim Asklany <[email-masked]>
To: Yahia Taha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: deeksha <[email-masked]>, Niren Dsouza <[email-masked]>, Deepak Devasia <[email-masked]>, ArishLaila <[email-masked]>
Date: Tue, 6 Apr 2021 15:13:58 +0000

Dear All,

Please note that all WH tickets is updated, remaining tickets not assigned to KSA WH Group.

Ticket ID
Subject
Status
Days
OPS Remarks
1605174
Delivery
Waiting on Customer
165.6
2290833 updated
1879036
Ù…Ù†ØªØ¬ Ù…ÙƒØ³ÙˆØ±
Waiting on Customer
110.22
Wrong update by Poovanna
2118743
Click & Collect
Waiting on Third Party
45.75
updated and closed
2162529
Delivery
Waiting on Third Party
36.14
updated
2162736
Re: Ø§Ø³ØªÙ„Ù…Ù†Ø§ Ø·Ù„Ø¨Ùƒ Ù„Ù„Ø¥Ø±Ø¬Ø§Ø¹.
Waiting on Third Party
36.11
duplicate ticket - 2244068 - 2326048 - updated and closed.
2183047
Delivery
Waiting on Customer
32.26
WWD order - not assigned to WH
2190510
Re: !ØªÙ… ØªØ£ÙƒÙŠØ¯ Ø§Ù„Ø·Ù„Ø¨
Waiting on Third Party
31.1
Home Box group
2194670
Order #6267312962
Waiting on Third Party
30.06
Home Box group
2219162

Open
26.11
Home Box group
2219826
Ø§Ø³ØªØ¨Ø¯Ø§Ù„ Ù…Ù†ØªØ¬
Open
26.03
Home Box group
2221058
Click & Collect
Waiting on Third Party
25.52
updated 6 days ago, agent didn't follow instruction
2231459
Product information
Open
24.08
Home Box group
2236545
Returns
Waiting on Third Party
22.52
Home Box group
2244926
Returns
Open
21.22
updated and closed on 5-Apr
2245366
Returns
Open
21.17
Home Box group
2261038
Returns
Waiting on Customer
18.34
Home Box group
2261183
Returns
Waiting on Third Party
18.33
update and closed 5 days ago - CS delay action
2268667
6273368271 - RP0215210005119 - Collect
Open
17.09
updated - pickup under process
2271298
Re: Ø´Ø§Ø±Ùƒ Ø±Ø£ÙŠÙƒ ÙˆÙ…Ù„Ø§Ø­Ø¸Ø§ØªÙƒ Ù…Ø¹Ù†Ø§
Open
16.25
Home Box group
2273551
Returns
Open
15.47
Home Box group
2274459
Re: Share your feedback with us
Open
15.36
Home Box group
2276198
Returns
Open
15.18
Home Box group
2278076
Returns
Open
14.81
Home Box group
2278181
Delivery
Waiting on Third Party
14.73
Home Box group
2278516
Returns
Waiting on Third Party
14.53
Home Box group
2279691
Returns
Open
14.38
updated by Ayaz
2280557
Delivery
Open
14.29
Home Box group
2282469
Returns
Open
14.05
Home Box group
2283032
Delivery
Open
13.94
Home Box group
2287114
Re: Weâ€™ve received your return request.
Open
13.13
wrong Assigned - UAE WH
2287145
Shukran
Open
13.13
Not related issue / Home box group
2287532
Delivery
Waiting on Customer
13.08
Home Box group
2288257
Delivery
Open
12.97
update and closed
2288757
Delivery
Open
12.86
Home Box group
2288860
Delivery
Open
12.8
updated
2289550
Delivery
Open
12.46
Home Box group
2289634
Delivery
Waiting on Customer
12.45
Home Box group
2291182
Delivery
Waiting on Customer
12.28
Home Box group
2291673
Returns
Open
12.24
updated
2291747
Delivery
Waiting on Customer
12.23
Home Box group
2296542
Ø´ÙƒÙˆÙ‰ Ù„Ø§Ø±Ø³Ø§Ù„ Ø·Ù„Ø¨ Ù…ÙƒØ³Ø± Ø±Ø¯ÙŠØ¡
Open
11.27
Home Box group
2301018
Returns
Open
10.34
issue not related to WH

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: ArishLaila <[email-masked]>
Sent: Tuesday, April 6, 2021 9:32 AM
To: Yahia Taha <[email-masked]>; Karim Asklany <[email-masked]>
Cc: deeksha <[email-masked]>; Niren Dsouza <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: RE: Oldest ageing tickets

Dear @Karim Asklany<mailto:[email-masked]>- update and close

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 7:03 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Oldest ageing tickets

@ArishLaila<mailto:[email-masked]> kindly support here.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7Cb03b3e6eb7ff45c2ee5708d8f8c5acaf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532875181938761%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rBRQrmA%2FuwAk4tgA5cQnJI1YnBfJk6RmGmeAL95chGg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7Cb03b3e6eb7ff45c2ee5708d8f8c5acaf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532875181938761%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZYdOwfvVJxlNKRcrkDehbHBeHMP1RJtMU74OF367TcQ%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 6:50 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Oldest ageing tickets

External email sender, please take precaution.
Hi Yahia,

I've attached a list of the oldest pending tickets we have right now for KSA.
We have been struggling to close them and would greatly appreciate your assistance in getting these resolved.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com