Subject: RE: Wrong agent assigned Ticket
From: Yahia Taha <[email-masked]>
To: Baraa Abukhadra <[email-masked]>, Rozan Abdelraziq <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, Karim Asklany <[email-masked]>, ArishLaila <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>
Date: Tue, 6 Apr 2021 09:44:54 +0000

Dear All,

Please have a look and revert urgent.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: ArishLaila <[email-masked]>
Sent: Tuesday, April 6, 2021 12:41 PM
To: Karim Asklany <[email-masked]>; Yahia Taha <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>
Subject: RE: Wrong agent assigned Ticket

Dear Yahia

Below agents are still assigning tickets themselves, it will not showing in WH dashboard,

Also  parent ticket set as under my name

Agent
Total
Manmoon Alsadig Haroon Adam
1
Mohd Adeel Akhter
1
nada hattar
3
No Agent
1
Rozan hani Abdelraziq
62
sofyan.abujazwah ali abu jazwah
7
Grand Total
75

Parent ticket
From: ArishLaila
Sent: Sunday, March 28, 2021 4:25 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong agent assigned Ticket

Dear Yahia

Please find below screenshot

  *   Some agents still assigning ticket themselves, it will impact on my report as well as I'm not able to allocate concern agent

  *   One Ticket , multiple issue 2246093, some tickets are assigned under my name

All open tickets are updated.

2297513(HB)

Don't assign under my name

Regards
Arish
Extn-3725

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