Subject: Daily performance summary for LiveSalesman team for April 4th 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Sun, 4 Apr 2021 12:46:44 -0700 (MST)

Greetings of the day. 
Please find listed below the performance data for the LiveSalesman team for April 4th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdullah Ahemad 		2 	36 			38 
Abu Sufian 			20 			20 
Adam musa yagoub yousif 		5 	23 			28 
Amr Khalil 				28 		28 
Ankit Kumar 		3 	54 			57 
Apoorv Joshi 					1 	1 
Hasan Nour 				17 		17 
Ibrahem Mahmoud 			37 			37 
Jok Kuol 		3 	19 	2 	9 	33 
Manmoon Alsadig Haroon Adam 				7 		7 
Mosab Mohammed Abdalla Nasreldin 		7 	52 		5 	64 
Niren Dsouza 				30 	2 	32 
No Agent 	8 			63 	16 	87 
Saurav Chakraborty 	17 					17 
Sheikh Shaikhul Islam 			1 		9 	10 
Syed Ataullah 				37 		37 
Grand Total 	25 	20 	242 	184 	42 	513 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	44 	39 
Abu sufian 	34 	30 
adam yousif 	75 	73 
Amir Aziz 	0 	0 
ankit KUMAR 	76 	72 
Ibrahem Mahmoud 	72 	65 
JOK KUOL 	42 	33 
Mohammed ali 	6 	0 
mosab nasreldin 	95 	95 
Saurav Chakraborty 	1 	0 
Sheikh Islam 	1 	1 
Grand Total 	446 	408 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	5 
		Delivery Status 	55 
		Partial Delivery 	2 
		Reschedule Delivery 	1 
		(blank) 	1 
	Delivery Related Total 		69 
	Product Complaint 	Complaint within Warranty 	13 
		(blank) 	1 
	Product Complaint Total 	14 
	Refunds and Cancelations 	Cancelation 	9 
		Refund for Other reason 	1 
		Refunds after Return 	2 
		Return Request Initiation 	6 
	Refunds and Cancelations Total 	18 
	(blank) 	(blank) 	30 
	(blank) Total 		30 
Customer Services Total 			131 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	23 
	No Answer Total 		23 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
No Answer Total 			26 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	1 
		Store Availability 	16 
		Store Location 	6 
		Website/App Issues 	1 
		(blank) 	1 
	Other Enquiry Total 		26 
	Policy Related 	Delivery Cost 	4 
		Delivery Time 	1 
		Return Policy 	1 
	Policy Related Total 		6 
	Product Related 	Combo 	2 
		Product Specification 	91 
		(blank) 	2 
	Product Related Total 		95 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			129 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			288 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amir Aziz 	32 	32 	1 	2 			67 
Mohd Adeel Akhter 		5 	1 	4 	1 	1 	12 
No Agent 	8 						8 
Saurav Chakraborty 	21 	1 					22 
Syed Ataullah 	1 						1 
Grand Total 	62 	38 	2 	6 	1 	1 	110 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	1 		1 	1 	1 		4 
Abu Sufian 	2 		1 				3 
Adam musa yagoub yousif 	6 						6 
Amer Kher Bek 						1 	1 
Amir Aziz 				1 		2 	3 
Amr Khalil 	3 					2 	5 
Ankit Kumar 	3 	1 	1 	8 		2 	15 
Hasan Nour 	1 		1 	2 	1 	3 	8 
Ibrahem Mahmoud 	1 		1 	1 			3 
Jok Kuol 	9 	4 	4 	1 			18 
Mohammed Ali 	2 	1 		4 		3 	10 
Mosab Mohammed Abdalla Nasreldin 	5 	2 					7 
Grand Total 	33 	8 	9 	18 	2 	13 	83 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amer Kher Bek 		9 		1 			10 
Amir Aziz 			1 				1 
Amr Khalil 	19 	9 	3 	13 	8 	13 	65 
Hasan Nour 	24 	5 	1 			1 	31 
Jok Kuol 	1 						1 
Manmoon Alsadig Haroon Adam 	28 	14 	9 	3 	1 	1 	56 
Mohd Adeel Akhter 		6 	2 	2 		2 	12 
Niren Dsouza 	24 	2 	1 	1 		1 	29 
Syed Ataullah 	19 	4 	1 	2 			26 
Grand Total 	115 	49 	18 	22 	9 	18 	231 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abu Sufian 	1 		1 			2 
Alka Pandey 					1 	1 
Amir Aziz 					2 	2 
Amr Khalil 			1 	2 		3 
Ankit Kumar 					1 	1 
Hasan Nour 	5 					5 
Jok Kuol 	17 					17 
Manmoon Alsadig Haroon Adam 				1 		1 
Niren Dsouza 	2 	5 				7 
Sheikh Shaikhul Islam 	3 					3 
Sreelal.t CT 	1 	1 				2 
Syed Ataullah 		2 	2 	1 		5 
Grand Total 	29 	8 	4 	4 	4 	49 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]