Subject: FW: UAE/Open, Pending tickets/Courier and LMG related escalations
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Sun, 4 Apr 2021 13:36:11 +0000

Hi Niren,

Please action the open tickets as per the below and send the report.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Sanjana Suresh <[email-masked]>
Sent: Sunday, April 4, 2021 5:32 PM
To: Radhika Jawle <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Home Box <[email-masked]>
Subject: RE: UAE/Open, Pending tickets/Courier and LMG related escalations

Hi @Radhika Jawle<mailto:[email-masked]>,

Pls find below:

  1.  For Internal/Warehouse related tickets - pls align with Jasim and Eugene.

Problem Category
Order No.
AWB
Concept
Courier Partner
Remarks
Reply from Courier Partner
Late Collection - 9644192355
9644192355
RP032421001494
HB
LMG
CLOSED
Please reassign the RVP again, as the address was incomplete
delivery follow up 9645742138
9645742138
FP032821001323
HB
LMG
CLOSED
Delivered on 30th march
POD
9645693801
FP032821001045
HB
LMG
CLOSED
Delivered on 29th march
Late Delivery
9645461762
FP032721000804
HB
LMG
CLOSED
Delivered on 30th march
Delivery
9644060837
FP032221000005
HB
LMG
CLOSED
Order not received
Delivery
9644238065
FC032221001301
HB
LMG
CLOSED
Delivered on 25th march
Return request follow up- 9643665373
96436653733
46539129744
HB
ARAMEX
CLOSED
Returned
late collection order(9644527930/9644570039)AWB(46539083183/46539084701)
9644527930
46539083183
HB
ARAMEX
CLOSED
No Item As Per Customer
9643719713- collection follow up
9643719713
46538952515
HB
ARAMEX
CLOSED
No Item As Per Customer
Late collection
9641686862
46538580351
HB
ARAMEX
CLOSED
No Item As Per Customer
Late collection 9639622294 / 46538240744
9639622294
46538240744
HB
ARAMEX
CLOSED
No Record In System
Re: Your products are on the way
9645175088
1000010437525
HB
EP
CLOSED
Delivered
Returns
9641579069
RP032321001296
HB
LMG
CLOSED
Collection done and sent to return team on 2nd April
Late delivery 9644853357 / FP032521000048
9644853357
FP032521000048
HB
LMG
CLOSED
Order marked as RTO by Cs team
Missing item delivery
9615003558
FP111820001859
HB
LMG
CLOSED
No record found
Late Collection
9642163630
46538253451
HB
ARAMEX
CLOSED
Delivered
Wrong Item Delivered
9642785097
FP031721000687
HB
LMG
CLOSED
Order delivered on 18th March, if any item is wrong please contact the concept.
Missing item delivery
9643895743
FP032121001038
HB
LMG
CLOSED
Order delivered on 22nd March, if any missing item is there please contact the concept
Missing item delivery
9643901424
FP032121001064
HB
LMG
CLOSED
Order delivered on 22nd March, if any missing item is there please contact the concept
Missing item delivery
9640444945
FP030821002612
HB
LMG
CLOSED
Order delivered on 11th March, if any missing item is there please contact the concept
Late Collection
9642772013
RP032021001112
HB
LMG
CLOSED
collection was arranged, customer informed they don't want to return anything, please confirm with customer and assign the RVP again.
FC032321002153 Courier boy took extra amount from the cx
9644525671
FC032321002153
HB
LMG
CLOSED
Driver confirmed with the customer, extra amount was not taken
Late Delivery
9645345513
FP032721000080
HB
LMG
CLOSED
Order delivered on 28th march
Missing item
9643796853
FC032121000241
HB
LMG
CLOSED
Order delivered on 22nd March, if any missing item is there please contact the concept
Please update customer's correct number and deliver his order
9644853357
FP032521000048
HB
LMG
CLOSED
Order marked as RTO by Cs team
9640444945,Missing items
9640444945
FP030821002612
HB
LMG
CLOSED
Order delivered on 11th March, if any missing item is there please contact the concept
Late Collection
9641686862
46538580351
HB
ARAMEX
CLOSED
No Item As Per Customer
Missing item delivery
9641554234
46538209012
HB
ARAMEX
CLOSED
Delivered, pls contact WH team for missing item
Late Delivery
9638086326
FP022621001438
HB
LMG
Open
customer asked for future delivery
Late Collection
9633274590
RP021021001313
HB
LMG
Open
Collection has been arranged for tomorrow.
Late Collection
9642655087
46539361853
HB
ARAMEX
Open
Customer mobile not reachable
Cx requested documents of the delivery team.Order Id:9645719071
9645719071

HB

Open
Please share AWB number
Late Delivery
9646579709
1000010528382 / 1000010529184
HB
EP
Open
Delivery arranged for 5-4-21

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 10:07 AM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: UAE/Open, Pending tickets/Courier and LMG related escalations

Hi @Sanjana Suresh<mailto:[email-masked]>,

Please find the attached file of UAE/Open, Pending tickets/Courier and LMG related escalations.

Thanks & Regards,

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