Subject: RE: Maintenance request form //6266130460
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>, Osama Idiabieh <[email-masked]>
Cc: Crys_HBKSA <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>, HB.CCCKSA <[email-masked]>, Baraa Abukhadra <[email-masked]>
Date: Sun, 4 Apr 2021 07:22:57 +0000

Approved.

Please send to concerned WH for action.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]>
Sent: Friday, April 2, 2021 6:25 PM
To: Osama Idiabieh <[email-masked]>
Cc: Yahia Taha <[email-masked]>; Crys_HBKSA <[email-masked]>; Layan Shehadeh <[email-masked]>; Nada Hattar <[email-masked]>; HB.CCCKSA <[email-masked]>; Baraa Abukhadra <[email-masked]>
Subject: Re: Maintenance request form //6266130460

External email sender, please take precaution.
Hi Yahia.
Cx needs refixing.

Customer Name:
 Shdha Ebraheem Almrwany
Store Name:
 Online
Invoice Number:
 6258369019<callto:6258369019>
Mobile number on the invoice:
 599960336
Invoice Amount:
2,499

Exception:
 Send inspection team
Issue detail:
 The drawer is damaged
Item Discretion:
  Ireland 5-Piece King Bedroom Set
Item Code:
 162778000
Delivery type:
 WWD
Total Invoices at HB:
 3,498
CRM Entry:
 2664112
Date of Delivery:
 1/5/21

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Osama Idiabieh" <[email-masked]<mailto:[email-masked]>>
To: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>, "Crys_HBKSA" <[email-masked]<mailto:[email-masked]>>, "Layan Shehadeh" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Baraa Abukhadra" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 9:39:16 PM
Subject: RE: Maintenance request form //6266130460

hi team

this info of the cx need maintenance

Customer Name:
 Majd Ebraheem Almsnd
Store Name:
 online order
Invoice Number:
 6266130460
Mobile number on the invoice:
 559889258
Invoice Amount:
535
Exception:
 send inspection team
Issue detail:
 the drawers not close well
Item Discretion:
 Cooper 6-Drawers Master Dresser)
Item Code:
 161876361
Delivery type:
 WWD
Total Invoices at HB:
 1,469.55
CRM Entry:
 2657857
Date of Delivery:
 2-Feb-2012
 PLZ ADVISE
Regard
Osama

________________________________
From: Yahia Taha [[email-masked]]
Sent: Wednesday, March 31, 2021 12:29 PM
To: Crys_HBKSA; Layan Shehadeh; Nada Hattar; Niren Dsouza
Cc: HB.CCCKSA; Baraa Abukhadra
Subject: Maintenance request form

Dear team,

For any maintenance request please fill up below details and send to me for required approval, make sure to share photos and videos for issue in the product , this for

All invoices delivered from more 14 days if still within 14 days you can raise normal open request on GCRM.

Customer Name:
 Majd Ebraheem Almsnd
Store Name:
 online order
Invoice Number:
 6266130460
Mobile number on the invoice:
 559889258
Invoice Amount:
535
Exception:
 send inspection team
Issue detail:
 the drawers not close well
Item Discretion:
 Cooper 6-Drawers Master Dresser)
Item Code:
 161876361
Delivery type:
 WWD
Total Invoices at HB:
 1,469.55
CRM Entry:
 2657857
Date of Delivery:
 2-Feb-2012

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf8b281e08e2a422849b708d8f5eb7a9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637529739021002959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0z7e0q28GpN8GITvyB2JYNPuNCxTRVadB5Yw1vU7diQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cf8b281e08e2a422849b708d8f5eb7a9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637529739021002959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kbcMi9FFVlrSkdACbUF3Cb9371CqX6xFi0wSkNp0b2c%3D&reserved=0>
[lg][hb]

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