Subject: Re: Waiting on 3rd party list.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, radhika jawle <[email-masked]>
Date: Sat, 3 Apr 2021 08:23:11 -0700 (MST)

Hi Murtaza, 

Please find the attached file updated with the necessary changes. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "radhika jawle" <[email-masked]> 
Sent: Saturday, April 3, 2021 5:48:01 PM 
Subject: RE: Waiting on 3rd party list. 

Hi Niren, 

Request you to separate the KSA tickets and assign it to the KSA group, there are 26 tickets in total for KSA. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Niren Dsouza <[email-masked]> 
Sent: Friday, April 2, 2021 8:19 PM 
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]> 
Cc: saurabh <[email-masked]>; deeksha <[email-masked]> 
Subject: Waiting on 3rd party list. 

External email sender, please take precaution. 

Hi Murtaza, 

Please find the list of tickets that are in the Waiting on 3rd Party status. 

Would appreciate your assistance in closing these tickets. 

	

1563147 	

Neo Ceramic Table Lamp 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Alka Pandey 	

HomeBox UAE 	

07-10-2020 21:37 	

9.61E+09 		

Refund not processed for rug, escalated the same further to Radhika/Murtaza for refund approval at this time. 	

Warehouse 	

CONLOC - UAE 	

Item Received - Refund not processed 	

MOUZA J.ALBALOUSHI 	

[ mailto:[email-masked] | [email-masked] ] 	

176.10 

2005229 	

Returns 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Ankit Kumar 	

HomeBox UAE 	

20-01-2021 22:12 	

9.62E+09 		

FF refund pending.Order :9618600095, CRM : 2362587 	

Internal Dubai 	

Furniture Warehouse 	

Refund 	

Samee Ansari 	

[ mailto:[email-masked] | [email-masked] ] 	

71.07 

2168905 	

Hi Thanks for your response. Here's my order number 9635035850. Appreciate if you can update me on t... 	

Waiting on Third Party 	

Facebook 	

Complaints 	

Alka Pandey 	

HB LiveSalesman 	

28-02-2021 18:28 	

9.64E+09 	

FP021321001749 	

Order : 9635035850 Order not yet delivered. 	

Courier 	

LMG 	

Delayed Delivery 	

Teena Tolani 	

Teena Tolani 	

32.23 

2190090 	

nostalgiat - order complaint 	

Waiting on Third Party 	

Phone 	

Complaints 	

Niren Dsouza 	

HomeBox Instagram 	

04-03-2021 20:28 	

9.64E+09 	

FP021321001773 	

Cx order 9635036318 not yet delivered. Order placed on Feb 12th. 	

Courier 	

LMG 	

Delayed Delivery 	

Niren Dsouza 	

[ mailto:[email-masked] | [email-masked] ] 	

28.15 

2216427 	

Conversation with UmZayed& Joury 	

Waiting on Third Party 	

Chat 	

Complaints 	

Mohammed Ali 	

HB-LSM-Followup 	

09-03-2021 16:01 	

9.64E+09 	

FP022621001438 	

Items with LMG not delivered to customer. Last update on 10MAR saying no response on Fareye 	

Courier 	

LMG 	

Delayed Delivery 	

UmZayed& Joury 	

[ mailto:[email-masked] | [email-masked] ] 	

23.33 

2216912 	

Conversation with Robyn 	

Waiting on Third Party 	

Chat 	

Complaints 	

Mohammed Ali 	

HB-LSM-Followup 	

09-03-2021 17:05 	

9.63E+09 	

RP021021001313 	

RMA not yet collected. Order : 9633274590 AWB : RP021021001313 SINCE 15FEB. Raised to LMG again 	

Courier 	

LMG 	

Return not Collected 	

Robynburry 	

[ mailto:[email-masked] | [email-masked] ] 	

23.29 

2223528 	

Conversation with bhuvanaramesh 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ankit Kumar 	

HB-LSM-Followup 	

10-03-2021 17:22 	

9.84E+09 		

Refund not processed for WWD. Sent to Pukar Thapa 	

Warehouse 	

HB Warehouse - UAE 	

Others 	

bhuvanaramesh 	

bhuvanaramesh 	

22.28 

2231115 	

Re: Damaged item 	

Waiting on Third Party 	

Email 	

Complaints 	

Alka Pandey 	

HomeBox UAE 	

11-03-2021 21:01 	

2598104 		

Refund for the pulled out item 	

Internal Dubai 	

Furniture Warehouse 	

Refund 	

Swathyharikumar09 	

[ mailto:[email-masked] | [email-masked] ] 	

21.12 

2236728 	

Conversation with Jho 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Amr Khalil 	

HB-LSM-Followup 	

13-03-2021 12:30 	

9.64E+09 		

Refund not received. Order shipped to customer partially. raised to furniture cancellation team at this time to process refund asap. 	

Warehouse 	

HB Warehouse - UAE 	

Missing or Partial Shipment 	

Mohamed Ben abdeljelil 	

[ mailto:[email-masked] | [email-masked] ] 	

19.48 

2239790 	

Conversation with BibaSâ¤ï¸ 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Hasan Nour 	

HB-LSM-Followup 	

13-03-2021 20:34 	

9.64E+09 	

FP030621002741 	

delay in delivery 	

Courier 	

LMG 	

Delayed Delivery 	

BibaSâ¤ï¸ 	

BibaSâ¤ï¸ 	

19.14 

2240607 	

Ø±Ù‚Ù… Ø§Ù„Ø·Ù„Ø¨ 	

Waiting on Third Party 	

Facebook 	

Complaints 	

Amir Aziz 	

HB LiveSalesman 	

13-03-2021 23:09 	

6.27E+09 						

Aliens Shooter 	

Aliens Shooter 	

19.03 

2242840 	

Conversation with MaiHegazy 	

Waiting on Third Party 	

Chat 	

Complaints 	

Ankit Kumar 	

HB-LSM-Followup 	

14-03-2021 14:10 	

9.64E+09 		

customer's refund is due. 	

Warehouse 	

CONLOC - UAE 	

Item Received - Refund not processed 	

Mai Hegazy 	

[ mailto:[email-masked] | [email-masked] ] 	

18.41 

2258416 	

Conversation with Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ 	

Waiting on Third Party 	

Chat 	

Complaints 	

Hasan Nour 	

HB-LSM-Followup 	

17-03-2021 00:00 	

9.64E+09 	

1E+12 	

Cust is missing following Item code : 162647106 	

Courier 	

Emirates Post 	

Missing Item - Partial Delivery 	

Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ 	

Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ 	

16.00 

2259324 	

Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒÙ… Ø­ØªÙŠ Ø§Ù„Ø§Ù† Ù„Ù… ÙŠØµÙ„Ù†ÙŠ Ø§ÙŠ Ù…Ù†Ø¯ÙˆØ¨ Ø²ÙŠØ§Ø¯Ø© Ø¹Ù† Ø´Ù‡Ø± Ù…Ù† Ø·Ù„Ø¨ Ø§Ù„Ø§Ø³ØªØ±Ø¬Ø§Ø¹ 	

Waiting on Third Party 	

Facebook 	

Post Order Inquiry 	

Saurav Chakraborty 	

HB LiveSalesman 	

17-03-2021 10:45 	

4.64E+10 		

Late collection for order: 6273088308 	

Courier 	

Aramex 	

Return not Collected 	

Talat Khater 	

Talat Khater 	

15.55 

2262469 	

Conversation with Umra 	

Waiting on Third Party 	

Chat 	

Complaints 	

Hasan Nour 	

HB-LSM-Followup 	

17-03-2021 19:08 	

9.62E+09 	

FP111820001859 	

Two Missing items from Nov 2020 	

Courier 	

LMG 	

Missing Item - Partial Delivery 	

Umra Khan 	

[ mailto:[email-masked] | [email-masked] ] 	

15.20 

2267509 	

change of order 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Amir Aziz 	

HomeBox UAE 	

18-03-2021 18:10 	

9.64E+09 	

1.23E+09 	

order no:9642449111, order cancelled , refund not processed yet 	

Internal Dubai 	

Furniture Warehouse 	

Refund 	

Ben Stockton 	

[ mailto:[email-masked] | [email-masked] ] 	

14.24 

2269063 	

Conversation with Ishwar Singh Parmar 	

Waiting on Third Party 	

Chat 	

Complaints 	

Amir Aziz 	

HB-LSM-Followup 	

18-03-2021 23:23 	

9.64E+09 	

FP031721000687 	

Wrong order received. Emailed to warehouse and courier teams 	

Courier 	

LMG 	

Delayed Delivery 	

Ishwar Singh Parmar 	

[ mailto:[email-masked] | [email-masked] ] 	

14.03 

2274779 	

Conversation with Sunny 	

Waiting on Third Party 	

Chat 	

Complaints 	

Amr Khalil 	

HB-LSM-Followup 	

20-03-2021 16:11 	

9.64E+09 	

1E+12 	

Late delivery, Sent to emiratepost for order : 9642295799, checking with WH now as the courier confirmed not receiving the items. 	

Warehouse 	

HB Warehouse - UAE 	

Pending - Not handed over to Courier 	

Sunny Choudhary 	

[ mailto:[email-masked] | [email-masked] ] 	

12.33 

2276791 	

9.63E+09 	

Waiting on Third Party 	

Facebook 	

Complaints 	

Mohd Adeel Akhter 	

HB LiveSalesman 	

20-03-2021 21:29 	

9.63E+09 	

4.65E+10 	

Refund for the returned item 	

Warehouse 	

CONLOC - UAE 	

RMA Cancelled 	

Syeeda Rizwan 	

Syeeda Rizwan 	

12.10 

2280397 	

Conversation with Nashwa 	

Waiting on Third Party 	

Chat 	

Complaints 	

Hasan Nour 	

HB-LSM-Followup 	

21-03-2021 16:36 	

9.64E+09 	

9.64E+17 	

order not ready for pick-up 	

Internal Dubai 	

Customer Care 	

Others 	

Nashwa Abbas 	

[ mailto:[email-masked] | [email-masked] ] 	

11.31 

2281362 	

Conversation with Corinthians 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Amr Khalil 	

HomeBox UAE 	

21-03-2021 19:14 	

9.64E+09 		

escalated for furniture refund 	

Internal Dubai 	

Customer Care 	

Others 	

Corinthians 	

Corinthians 	

11.20 

2283525 	

Returns 	

Waiting on Third Party 	

Portal 	

Post Order Inquiry 	

Amir Aziz 	

HomeBox UAE 	

22-03-2021 08:12 	

9.64E+09 	

4.65E+10 	

return items received, refund not processed. raised to conloc. 	

Warehouse 	

CONLOC - UAE 	

Item Received - Refund not processed 	

Joyzee Lampano 	

[ mailto:[email-masked] | [email-masked] ] 	

10.66 

2285183 	

Conversation with Cel ? 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Abdullah Ahemad 	

HB-LSM-Followup 	

22-03-2021 16:03 	

9.64E+09 	

1.8E+15 	

Order 9642203253 not yet ready for pickup. Placed on March 14th 	

Internal Dubai 	

Customer Care 	

Others 	

Cel 	

[ mailto:[email-masked] | [email-masked] ] 	

10.33 

2287672 	

When will my order be delivered? Ù…ØªÙ‰ Ø³ÙŠØªÙ… ØªØ³Ù„ÙŠÙ… Ø·Ù„Ø¨ÙŠØŸ 	

Waiting on Third Party 	

Facebook 	

Post Order Inquiry 	

Mohd Adeel Akhter 	

HB LiveSalesman 	

22-03-2021 22:18 	

6.28E+09 	

FP0313210003877 	

Cx is saying that no one has contacted him while the order status is showing rejected by cx. 	

Courier 	

LMG 	

Delayed Delivery 	

Sari Seduig 	

Sari Seduig 	

10.07 

2289415 	

Conversation with Tanja 	

Waiting on Third Party 	

Chat 	

Complaints 	

Amir Aziz 	

HB-LSM-Followup 	

23-03-2021 12:17 	

9.64E+09 	

FP032121001038 	

Missing item 	

Warehouse 	

HB Warehouse - UAE 	

Missing or Partial Shipment 	

Tanja 	

Tanja 	

9.49 

2289594 	

Conversation with Layla Suwaidan AlSuwaidi 	

Waiting on Third Party 	

Chat 	

Complaints 	

Ankit Kumar 	

HB-LSM-Followup 	

23-03-2021 13:00 	

9.64E+09 	

FP032121001064 	

Cx missing item 162875797 from order : 9643901424 	

Courier 	

LMG 	

Missing Item - Partial Delivery 	

Layla Salem 	

[ mailto:[email-masked] | [email-masked] ] 	

9.46 

2290804 	

Conversation with Ayaz 	

Waiting on Third Party 	

Chat 	

Complaints 	

Ankit Kumar 	

HB-LSM-Followup 	

23-03-2021 16:18 	

9.64E+09 	

RP021821001321 	

Customer's one product is damaged and she's product has been picked up but amount not refunded back. 	

Warehouse 	

CONLOC - UAE 	

Item Received - Refund not processed 	

MOHD AYAZ AKRAM 	

[ mailto:[email-masked] | [email-masked] ] 	

9.32 

2291039 	

Hello 	

Waiting on Third Party 	

Facebook 	

Post Order Inquiry 	

Mohd Adeel Akhter 	

HB LiveSalesman 	

23-03-2021 16:56 			

Refund not processed WWD, item pulled out on 2nd of march 	

Warehouse 	

HB Warehouse - UAE 	

Others 	

Siba Fouad Hamsho 	

Siba Fouad Hamsho 	

9.29 

2295536 	

Conversation with Sankalp JD 	

Waiting on Third Party 	

Chat 	

Store Inquiries 	

Ankit Kumar 	

HB-LSM-Followup 	

24-03-2021 14:32 	

123456 	

2655203 	

customer is saying missing the assembly instructions sheet. CRM already raised 2655203 	

Warehouse 	

HB Warehouse - UAE 	

Pictures of Damaged Furniture 	

Sankalp JD 	

[ mailto:[email-masked] | [email-masked] ] 	

8.39 

2295850 	

Conversation with BibaSâ¤ï¸ 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ankit Kumar 	

HB-LSM-Followup 	

24-03-2021 15:22 	

9.64E+09 	

FP030621002741 	

orde no 9640162077, Cust has not received the product from long time. 	

Courier 	

LMG 	

Delayed Delivery 	

BibaSâ¤ï¸ 	

BibaSâ¤ï¸ 	

8.36 

2297024 	

My Account 	

Waiting on Third Party 	

Portal 	

Complaints 	

Ibrahem Mahmoud 	

HB-LSM-Followup 	

24-03-2021 18:50 	

6.28E+09 	

6.28E+09 	

Problem Statement: Missing Item, Missing item ID; 162817230 Order ID: 6281474602 Tracking ID: FC0308210004504 	

Courier 	

LMG 	

Missing Item - Partial Delivery 	

Ù†Ø§Ø¯ÙŠÙ‡ Ø­Ù…ÙŠØ¯ 	

[ mailto:[email-masked] | [email-masked] ] 	

8.22 

2298278 	

Re: Sorry, your order was cancelled 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Syed Ataullah 	

HomeBox UAE 	

24-03-2021 23:04 	

9.64E+09 	

1E+12 	

Refund not processed due to inbound issue as per WH, raised to Radhika to assist further in getting the refund processed. 	

Warehouse 	

CONLOC - UAE 	

Item Received - Refund not processed 	

yesil domocmat 	

[ mailto:[email-masked] | [email-masked] ] 	

8.04 

2300742 	

ØµØ¨Ø§Ø­ Ø§Ù„Ø®ÙŠØ±Ø§Øª 	

Waiting on Third Party 	

Facebook 	

Post Order Inquiry 	

Mohd Adeel Akhter 	

HB LiveSalesman 	

25-03-2021 15:04 	

6.28E+09 	

4.64E+10 	

Cx is claiming that the items has been picked up but the aramex website is not updated 	

Courier 	

Aramex 	

Return not Collected 	

Amal Yaser Alomary 	

Amal Yaser Alomary 	

7.37 

2301021 	

Conversation with Talha 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ankit Kumar 	

HB-LSM-Followup 	

25-03-2021 15:49 	

9.64E+09 	

FC032321000819 	

Customer has not received the one item. item : 	

Warehouse 	

HB Warehouse - UAE 	

Missing or Partial Shipment 	

Talha 	

Talha 	

7.34 

2301396 	

Conversation with Mohammed Ajmal 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ankit Kumar 	

HB-LSM-Followup 	

25-03-2021 16:47 	

9.64E+09 	

FP032321001063 	

Missing item :Emily Adjustable Curtain Rod, sent to courier and warehouse 	

Warehouse 	

HB Warehouse - UAE 	

Missing or Partial Shipment 	

Mohammed Ajmal 	

[ mailto:[email-masked] | [email-masked] ] 	

7.30 

2302263 	

2 only 	

Waiting on Third Party 	

Facebook 	

Post Order Inquiry 	

Mohd Adeel Akhter 	

HB LiveSalesman 	

25-03-2021 17:56 	

6.28E+09 	

4.64E+10 	

13 pieces of the order are missing. SHipped in 3 boxes, 1 box not delivered 	

Courier 	

Aramex 	

Missing Item - Partial Delivery 	

Moydh O. Al Qarni 	

Moydh O. Al Qarni 	

7.25 

2302413 	

Conversation with DrHana 	

Waiting on Third Party 	

Chat 	

Complaints 	

Mohammed Ali 	

HB-LSM-Followup 	

25-03-2021 18:25 	

9.64E+09 	

FC032121000241 	

The customer is missing an item Order no :9643796853 AWP:FC03212100021 	

Warehouse 	

HB Warehouse - UAE 	

Missing or Partial Shipment 	

DrHana 	

DrHana 	

7.23 

2305358 	

Re: Your products are on the way 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Ankit Kumar 	

HomeBox UAE 	

26-03-2021 07:51 	

9.65E+09 	

1E+12 	

Delivery address to be updated 	

Courier 	

Emirates Post 	

Contact Details Update 	

Muhammad Arif 	

[ mailto:[email-masked] | [email-masked] ] 	

6.67 

2305602 	

Conversation with SG 	

Waiting on Third Party 	

Chat 	

Complaints 	

Mohammed Ali 	

HB-LSM-Followup 	

26-03-2021 12:02 	

9.64E+09 	

RP032021001112 	

Pleas pick up the item from the customer. Order no :9642772013 AWP: RP03202100112 	

Courier 	

LMG 	

Return not Collected 	

SG 	

[ mailto:[email-masked] | [email-masked] ] 	

6.50 

2307150 	

Ø±Ø¯: Ù…Ø´ØªØ±ÙŠØ§ØªÙƒ ÙÙŠ Ø·Ø±ÙŠÙ‚Ù‡Ø§ Ø¥Ù„ÙŠÙƒ 6287046036 	

Waiting on Third Party 	

Email 	

Complaints 	

Manmoon Alsadig Haroon Adam 	

HomeBox UAE 	

26-03-2021 19:58 	

6.29E+09 	

FP0322210004596 	

Problem Statement: Missing item Item ID; 162840125 . Order ID: 6287046036 Tracking ID: FP0322210004596 	

Courier 	

LMG 	

Missing Item - Partial Delivery 	

Ø§Ø­Ù…Ø¯ Ø§Ù„ØµØ§Ø¹Ø¯ÙŠ 	

[ mailto:[email-masked] | [email-masked] ] 	

6.17 

2309811 	

Conversation with mÄ—HÃ±Ã¥Ã‚z 	

Waiting on Third Party 	

Chat 	

Complaints 	

Hasan Nour 	

HB-LSM-Followup 	

27-03-2021 15:08 	

9.64E+09 		

order needs to waive off delivery charges, radhika raised this further for voucher approval. Waiting for the voucher details to be shared. 	

Internal Dubai 	

Concept Head 	

Vouchers 	

Mehnaaz Shadab 	

[ mailto:[email-masked] | [email-masked] ] 	

5.37 

2310207 	

Hi 	

Waiting on Third Party 	

Facebook 	

Post Order Inquiry 	

Amir Aziz 	

HB LiveSalesman 	

27-03-2021 16:11 	

9.64E+09 	

FC032321002153 	

Order Date: Mar 23, 2021 Order ID: 9644525671 Tracking ID: FC032321002153 Courier boy took extra amount from the cx 	

Courier 	

LMG 	

Others 	

Seerat Jawad 	

Seerat Jawad 	

5.33 

2311593 	

Conversation with Vale 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ankit Kumar 	

HB-LSM-Followup 	

27-03-2021 20:10 	

9.65E+09 	

WWD 	

customer has request for the following details of the delivery guys 	

Courier 	

LMG 	

Delayed Delivery 	

Vale 	

[ mailto:[email-masked] | [email-masked] ] 	

5.16 

2312904 	

When will my order be delivered? Ù…ØªÙ‰ Ø³ÙŠØªÙ… ØªØ³Ù„ÙŠÙ… Ø·Ù„Ø¨ÙŠØŸ 	

Waiting on Third Party 	

Facebook 	

Complaints 	

Mohd Adeel Akhter 	

HB LiveSalesman 	

28-03-2021 01:34 	

6.29E+09 	

6.29E+17 	

Cx is complaining about the late C&C 	

Warehouse 	

Warehouse - KSA 	

Others 	

Ahmed Yousry 	

Ahmed Yousry 	

4.93 

2313249 	

Re: Ø§Ø³ØªÙ„Ù…Ù†Ø§ Ø·Ù„Ø¨Ùƒ Ù„Ù„Ø¥Ø±Ø¬Ø§Ø¹. 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Syed Ataullah 	

HomeBox UAE 	

28-03-2021 05:24 	

6.28E+09 	

RP0304210005491 	

Problem Statement: Late collection Order ID: 6276417707 Tracking ID: RP0304210005491 	

Courier 	

LMG 	

Return not Collected 	

Ø£Ø«ÙŠØ± .. 	

[ mailto:[email-masked] | [email-masked] ] 	

4.77 

2313448 	

Re: Your refund is on its way 	

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Syed Ataullah 	

HomeBox UAE 	

28-03-2021 09:52 	

9.64E+09 	

RP032921000998 	

Order ID: 9640768361 Tracking ID: RP032921000998 Assistance Required: Need to process the refund. 	

Warehouse 	

HB Warehouse - UAE 	

Others 	

Mehroo Hasnat 	

[ mailto:[email-masked] | [email-masked] ] 	

4.59 

2315318 	

Conversation with Mahenthi 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Ankit Kumar 	

HB-LSM-Followup 	

28-03-2021 16:29 	

9.65E+09 	

1E+12 	

customer has not received one product 	

Courier 	

Emirates Post 	

Missing Item - Partial Delivery 	

Mahenthi 	

Mahenthi 	

4.31 

2315634 	

Conversation with Saj.jj? 	

Waiting on Third Party 	

Chat 	

Post Order Inquiry 	

Abdullah Ahemad 	

HB-LSM-Followup 	

28-03-2021 17:20 	

9.64E+09 	

FP032421002179 	

Order Number:9644823820 Item code no:156804177 missing item is sent to Jasim 	

Warehouse 	

HB Warehouse - UAE 	

Missing or Partial Shipment 	

Saj.jj 	

Saj.jj 	

4.28 

2316485 	

Conversation with Ghaya. 	

Waiting on Third Party 	

Chat 	

Complaints 	

Ankit Kumar 	

HB-LSM-Followup 	

28-03-2021 19:28 	

0 		

my credit money not usable 	

Internal Dubai 	

IT 	

Others 	

Ghaya. 	

Ghaya. 	

4.19 

2317171 	

Conversation with durga Kumari 	

Waiting on Third Party 	

Chat 	

Complaints 	

Ibrahem Mahmoud 	

HB-LSM-Followup 	

28-03-2021 21:41 	

9.65E+09 	

FP032721000080 	

Late Delivery 	

Courier 	

LMG 	

Others 	

durga Kumari 	

durga Kumari 	

4.10 

2319193 		

Waiting on Third Party 	

Email 	

Complaints 	

Abu Sufian 	

HomeBox UAE 	

29-03-2021 12:42 	

9.64E+09 	

4.65E+10 	

Customer reported delay in return collection, raised to aramex with customer's correct contact number. 	

Courier 	

Aramex 	

Return not Collected 	

Lolita.ll295 	

[ mailto:[email-masked] | [email-masked] ] 	

3.47 

2319927 		

Waiting on Third Party 	

Email 	

Post Order Inquiry 	

Syed Ataullah 	

HomeBox UAE 	

29-03-2021 14:58 	

9.64E+09 		

Problem Statement: My Credit Refund Issue. Tracking ID: 9643183478 Assistance Required: Need to Raise Jira 	

Internal Dubai 	

Customer Care 	

Others 	

Ebtesam Abdulla 	

[ mailto:[email-masked] | [email-masked] ] 	

3.38 

2322968 	

Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒÙ… Ù„Ø¯ÙŠ Ø·Ù„Ø¨ Ùˆ ÙˆØµÙ„ØªÙ†ÙŠ Ø±Ø³Ø§Ù„Ø© Ø¨Ø§Ù„ØªÙˆØµÙŠÙ„ ÙŠÙˆÙ… Ø§Ù„Ø§Ø­Ø¯ Ùˆ Ù„ÙƒÙ† Ù„Ù… ÙŠØªÙ… Ø§Ù„ØªÙˆØµÙŠÙ„ Ùˆ Ù„Ù… ÙŠØªÙˆØ§ØµÙ„ Ù…Ø¹Ù†Ø§ Ø§Ø­Ø¯ 	

Waiting on Third Party 	

Facebook 	

Post Order Inquiry 	

Syed Ataullah 	

HB LiveSalesman 	

29-03-2021 22:58 	

6.28E+09 	

6.28E+09 	

WWD item not delivered. WMS issue written on CRM. 	

Warehouse 	

Warehouse - KSA 	

Others 	

Maged Elfar 	

Maged Elfar 	

3.04 

Thanks and regards 

Niren D'Souza 

Team Manager 

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