Subject: RE: Waiting on 3rd party list.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Radhika Jawle <[email-masked]>
Date: Sat, 3 Apr 2021 12:18:01 +0000

Hi Niren,

Request you to separate the KSA tickets and assign it to the KSA group, there are 26 tickets in total for KSA.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Friday, April 2, 2021 8:19 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>
Subject: Waiting on 3rd party list.

External email sender, please take precaution.
Hi Murtaza,
Please find the list of tickets that are in the Waiting on 3rd Party status.
Would appreciate your assistance in closing these tickets.

1563147
Neo Ceramic Table Lamp
Waiting on Third Party
Email
Post Order Inquiry
Alka Pandey
HomeBox UAE
07-10-2020 21:37
9.61E+09
Refund not processed for rug, escalated the same further to Radhika/Murtaza for refund approval at this time.
Warehouse
CONLOC - UAE
Item Received - Refund not processed
MOUZA J.ALBALOUSHI
[email-masked]<mailto:[email-masked]>
176.10
2005229
Returns
Waiting on Third Party
Portal
Post Order Inquiry
Ankit Kumar
HomeBox UAE
20-01-2021 22:12
9.62E+09
FF refund pending.Order :9618600095, CRM : 2362587
Internal Dubai
Furniture Warehouse
Refund
Samee Ansari
[email-masked]<mailto:[email-masked]>
71.07
2168905
Hi Thanks for your response. Here's my order number 9635035850. Appreciate if you can update me on t...
Waiting on Third Party
Facebook
Complaints
Alka Pandey
HB LiveSalesman
28-02-2021 18:28
9.64E+09
FP021321001749
Order : 9635035850 Order not yet delivered.
Courier
LMG
Delayed Delivery
Teena Tolani
Teena Tolani
32.23
2190090
nostalgiat - order complaint
Waiting on Third Party
Phone
Complaints
Niren Dsouza
HomeBox Instagram
04-03-2021 20:28
9.64E+09
FP021321001773
Cx order 9635036318 not yet delivered. Order placed on Feb 12th.
Courier
LMG
Delayed Delivery
Niren Dsouza
[email-masked]<mailto:[email-masked]>
28.15
2216427
Conversation with UmZayed& Joury
Waiting on Third Party
Chat
Complaints
Mohammed Ali
HB-LSM-Followup
09-03-2021 16:01
9.64E+09
FP022621001438
Items with LMG not delivered to customer. Last update on 10MAR saying no response on Fareye
Courier
LMG
Delayed Delivery
UmZayed& Joury
[email-masked]<mailto:[email-masked]>
23.33
2216912
Conversation with Robyn
Waiting on Third Party
Chat
Complaints
Mohammed Ali
HB-LSM-Followup
09-03-2021 17:05
9.63E+09
RP021021001313
RMA not yet collected. Order : 9633274590 AWB : RP021021001313 SINCE 15FEB. Raised to LMG again
Courier
LMG
Return not Collected
Robynburry
[email-masked]<mailto:[email-masked]>
23.29
2223528
Conversation with bhuvanaramesh
Waiting on Third Party
Chat
Post Order Inquiry
Ankit Kumar
HB-LSM-Followup
10-03-2021 17:22
9.84E+09
Refund not processed for WWD. Sent to Pukar Thapa
Warehouse
HB Warehouse - UAE
Others
bhuvanaramesh
bhuvanaramesh
22.28
2231115
Re: Damaged item
Waiting on Third Party
Email
Complaints
Alka Pandey
HomeBox UAE
11-03-2021 21:01
2598104
Refund for the pulled out item
Internal Dubai
Furniture Warehouse
Refund
Swathyharikumar09
[email-masked]<mailto:[email-masked]>
21.12
2236728
Conversation with Jho
Waiting on Third Party
Chat
Post Order Inquiry
Amr Khalil
HB-LSM-Followup
13-03-2021 12:30
9.64E+09
Refund not received. Order shipped to customer partially. raised to furniture cancellation team at this time to process refund asap.
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
Mohamed Ben abdeljelil
[email-masked]<mailto:[email-masked]>
19.48
2239790
Conversation with BibaSâ¤ï¸
Waiting on Third Party
Chat
Post Order Inquiry
Hasan Nour
HB-LSM-Followup
13-03-2021 20:34
9.64E+09
FP030621002741
delay in delivery
Courier
LMG
Delayed Delivery
BibaSâ¤ï¸
BibaSâ¤ï¸
19.14
2240607
Ø±Ù‚Ù… Ø§Ù„Ø·Ù„Ø¨
Waiting on Third Party
Facebook
Complaints
Amir Aziz
HB LiveSalesman
13-03-2021 23:09
6.27E+09
Aliens Shooter
Aliens Shooter
19.03
2242840
Conversation with MaiHegazy
Waiting on Third Party
Chat
Complaints
Ankit Kumar
HB-LSM-Followup
14-03-2021 14:10
9.64E+09
customer's refund is due.
Warehouse
CONLOC - UAE
Item Received - Refund not processed
Mai Hegazy
[email-masked]<mailto:[email-masked]>
18.41
2258416
Conversation with Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ
Waiting on Third Party
Chat
Complaints
Hasan Nour
HB-LSM-Followup
17-03-2021 00:00
9.64E+09
1E+12
Cust is missing following Item code : 162647106
Courier
Emirates Post
Missing Item - Partial Delivery
Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ
Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ
16.00
2259324
Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒÙ… Ø­ØªÙŠ Ø§Ù„Ø§Ù† Ù„Ù… ÙŠØµÙ„Ù†ÙŠ Ø§ÙŠ Ù…Ù†Ø¯ÙˆØ¨ Ø²ÙŠØ§Ø¯Ø© Ø¹Ù† Ø´Ù‡Ø± Ù…Ù† Ø·Ù„Ø¨ Ø§Ù„Ø§Ø³ØªØ±Ø¬Ø§Ø¹
Waiting on Third Party
Facebook
Post Order Inquiry
Saurav Chakraborty
HB LiveSalesman
17-03-2021 10:45
4.64E+10
Late collection for order: 6273088308
Courier
Aramex
Return not Collected
Talat Khater
Talat Khater
15.55
2262469
Conversation with Umra
Waiting on Third Party
Chat
Complaints
Hasan Nour
HB-LSM-Followup
17-03-2021 19:08
9.62E+09
FP111820001859
Two Missing items from Nov 2020
Courier
LMG
Missing Item - Partial Delivery
Umra Khan
[email-masked]<mailto:[email-masked]>
15.20
2267509
change of order
Waiting on Third Party
Email
Post Order Inquiry
Amir Aziz
HomeBox UAE
18-03-2021 18:10
9.64E+09
1.23E+09
order no:9642449111, order cancelled , refund not processed yet
Internal Dubai
Furniture Warehouse
Refund
Ben Stockton
[email-masked]<mailto:[email-masked]>
14.24
2269063
Conversation with Ishwar Singh Parmar
Waiting on Third Party
Chat
Complaints
Amir Aziz
HB-LSM-Followup
18-03-2021 23:23
9.64E+09
FP031721000687
Wrong order received. Emailed to warehouse and courier teams
Courier
LMG
Delayed Delivery
Ishwar Singh Parmar
[email-masked]<mailto:[email-masked]>
14.03
2274779
Conversation with Sunny
Waiting on Third Party
Chat
Complaints
Amr Khalil
HB-LSM-Followup
20-03-2021 16:11
9.64E+09
1E+12
Late delivery, Sent to emiratepost for order : 9642295799, checking with WH now as the courier confirmed not receiving the items.
Warehouse
HB Warehouse - UAE
Pending - Not handed over to Courier
Sunny Choudhary
[email-masked]<mailto:[email-masked]>
12.33
2276791
9.63E+09
Waiting on Third Party
Facebook
Complaints
Mohd Adeel Akhter
HB LiveSalesman
20-03-2021 21:29
9.63E+09
4.65E+10
Refund for the returned item
Warehouse
CONLOC - UAE
RMA Cancelled
Syeeda Rizwan
Syeeda Rizwan
12.10
2280397
Conversation with Nashwa
Waiting on Third Party
Chat
Complaints
Hasan Nour
HB-LSM-Followup
21-03-2021 16:36
9.64E+09
9.64E+17
order not ready for pick-up
Internal Dubai
Customer Care
Others
Nashwa Abbas
[email-masked]<mailto:[email-masked]>
11.31
2281362
Conversation with Corinthians
Waiting on Third Party
Chat
Post Order Inquiry
Amr Khalil
HomeBox UAE
21-03-2021 19:14
9.64E+09
escalated for furniture refund
Internal Dubai
Customer Care
Others
Corinthians
Corinthians
11.20
2283525
Returns
Waiting on Third Party
Portal
Post Order Inquiry
Amir Aziz
HomeBox UAE
22-03-2021 08:12
9.64E+09
4.65E+10
return items received, refund not processed. raised to conloc.
Warehouse
CONLOC - UAE
Item Received - Refund not processed
Joyzee Lampano
[email-masked]<mailto:[email-masked]>
10.66
2285183
Conversation with Cel ?
Waiting on Third Party
Chat
Post Order Inquiry
Abdullah Ahemad
HB-LSM-Followup
22-03-2021 16:03
9.64E+09
1.8E+15
Order 9642203253 not yet ready for pickup. Placed on March 14th
Internal Dubai
Customer Care
Others
Cel
[email-masked]<mailto:[email-masked]>
10.33
2287672
When will my order be delivered? Ù…ØªÙ‰ Ø³ÙŠØªÙ… ØªØ³Ù„ÙŠÙ… Ø·Ù„Ø¨ÙŠØŸ
Waiting on Third Party
Facebook
Post Order Inquiry
Mohd Adeel Akhter
HB LiveSalesman
22-03-2021 22:18
6.28E+09
FP0313210003877
Cx is saying that no one has contacted him while the order status is showing rejected by cx.
Courier
LMG
Delayed Delivery
Sari Seduig
Sari Seduig
10.07
2289415
Conversation with Tanja
Waiting on Third Party
Chat
Complaints
Amir Aziz
HB-LSM-Followup
23-03-2021 12:17
9.64E+09
FP032121001038
Missing item
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
Tanja
Tanja
9.49
2289594
Conversation with Layla Suwaidan AlSuwaidi
Waiting on Third Party
Chat
Complaints
Ankit Kumar
HB-LSM-Followup
23-03-2021 13:00
9.64E+09
FP032121001064
Cx missing item 162875797 from order : 9643901424
Courier
LMG
Missing Item - Partial Delivery
Layla Salem
[email-masked]<mailto:[email-masked]>
9.46
2290804
Conversation with Ayaz
Waiting on Third Party
Chat
Complaints
Ankit Kumar
HB-LSM-Followup
23-03-2021 16:18
9.64E+09
RP021821001321
Customer's one product is damaged and she's product has been picked up but amount not refunded back.
Warehouse
CONLOC - UAE
Item Received - Refund not processed
MOHD AYAZ AKRAM
[email-masked]<mailto:[email-masked]>
9.32
2291039
Hello
Waiting on Third Party
Facebook
Post Order Inquiry
Mohd Adeel Akhter
HB LiveSalesman
23-03-2021 16:56
Refund not processed WWD, item pulled out on 2nd of march
Warehouse
HB Warehouse - UAE
Others
Siba Fouad Hamsho
Siba Fouad Hamsho
9.29
2295536
Conversation with Sankalp JD
Waiting on Third Party
Chat
Store Inquiries
Ankit Kumar
HB-LSM-Followup
24-03-2021 14:32
123456
2655203
customer is saying missing the assembly instructions sheet. CRM already raised 2655203
Warehouse
HB Warehouse - UAE
Pictures of Damaged Furniture
Sankalp JD
[email-masked]<mailto:[email-masked]>
8.39
2295850
Conversation with BibaSâ¤ï¸
Waiting on Third Party
Chat
Post Order Inquiry
Ankit Kumar
HB-LSM-Followup
24-03-2021 15:22
9.64E+09
FP030621002741
orde no 9640162077, Cust has not received the product from long time.
Courier
LMG
Delayed Delivery
BibaSâ¤ï¸
BibaSâ¤ï¸
8.36
2297024
My Account
Waiting on Third Party
Portal
Complaints
Ibrahem Mahmoud
HB-LSM-Followup
24-03-2021 18:50
6.28E+09
6.28E+09
Problem Statement: Missing Item, Missing item ID; 162817230 Order ID: 6281474602 Tracking ID: FC0308210004504
Courier
LMG
Missing Item - Partial Delivery
Ù†Ø§Ø¯ÙŠÙ‡ Ø­Ù…ÙŠØ¯
[email-masked]<mailto:[email-masked]>
8.22
2298278
Re: Sorry, your order was cancelled
Waiting on Third Party
Email
Post Order Inquiry
Syed Ataullah
HomeBox UAE
24-03-2021 23:04
9.64E+09
1E+12
Refund not processed due to inbound issue as per WH, raised to Radhika to assist further in getting the refund processed.
Warehouse
CONLOC - UAE
Item Received - Refund not processed
yesil domocmat
[email-masked]<mailto:[email-masked]>
8.04
2300742
ØµØ¨Ø§Ø­ Ø§Ù„Ø®ÙŠØ±Ø§Øª
Waiting on Third Party
Facebook
Post Order Inquiry
Mohd Adeel Akhter
HB LiveSalesman
25-03-2021 15:04
6.28E+09
4.64E+10
Cx is claiming that the items has been picked up but the aramex website is not updated
Courier
Aramex
Return not Collected
Amal Yaser Alomary
Amal Yaser Alomary
7.37
2301021
Conversation with Talha
Waiting on Third Party
Chat
Post Order Inquiry
Ankit Kumar
HB-LSM-Followup
25-03-2021 15:49
9.64E+09
FC032321000819
Customer has not received the one item. item :
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
Talha
Talha
7.34
2301396
Conversation with Mohammed Ajmal
Waiting on Third Party
Chat
Post Order Inquiry
Ankit Kumar
HB-LSM-Followup
25-03-2021 16:47
9.64E+09
FP032321001063
Missing item :Emily Adjustable Curtain Rod, sent to courier and warehouse
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
Mohammed Ajmal
[email-masked]<mailto:[email-masked]>
7.30
2302263
2 only
Waiting on Third Party
Facebook
Post Order Inquiry
Mohd Adeel Akhter
HB LiveSalesman
25-03-2021 17:56
6.28E+09
4.64E+10
13 pieces of the order are missing. SHipped in 3 boxes, 1 box not delivered
Courier
Aramex
Missing Item - Partial Delivery
Moydh O. Al Qarni
Moydh O. Al Qarni
7.25
2302413
Conversation with DrHana
Waiting on Third Party
Chat
Complaints
Mohammed Ali
HB-LSM-Followup
25-03-2021 18:25
9.64E+09
FC032121000241
The customer is missing an item Order no :9643796853 AWP:FC03212100021
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
DrHana
DrHana
7.23
2305358
Re: Your products are on the way
Waiting on Third Party
Email
Post Order Inquiry
Ankit Kumar
HomeBox UAE
26-03-2021 07:51
9.65E+09
1E+12
Delivery address to be updated
Courier
Emirates Post
Contact Details Update
Muhammad Arif
[email-masked]<mailto:[email-masked]>
6.67
2305602
Conversation with SG
Waiting on Third Party
Chat
Complaints
Mohammed Ali
HB-LSM-Followup
26-03-2021 12:02
9.64E+09
RP032021001112
Pleas pick up the item from the customer. Order no :9642772013 AWP: RP03202100112
Courier
LMG
Return not Collected
SG
[email-masked]<mailto:[email-masked]>
6.50
2307150
Ø±Ø¯: Ù…Ø´ØªØ±ÙŠØ§ØªÙƒ ÙÙŠ Ø·Ø±ÙŠÙ‚Ù‡Ø§ Ø¥Ù„ÙŠÙƒ 6287046036
Waiting on Third Party
Email
Complaints
Manmoon Alsadig Haroon Adam
HomeBox UAE
26-03-2021 19:58
6.29E+09
FP0322210004596
Problem Statement: Missing item Item ID; 162840125 . Order ID: 6287046036 Tracking ID: FP0322210004596
Courier
LMG
Missing Item - Partial Delivery
Ø§Ø­Ù…Ø¯ Ø§Ù„ØµØ§Ø¹Ø¯ÙŠ
[email-masked]<mailto:[email-masked]>
6.17
2309811
Conversation with mÄ—HÃ±Ã¥Ã‚z
Waiting on Third Party
Chat
Complaints
Hasan Nour
HB-LSM-Followup
27-03-2021 15:08
9.64E+09
order needs to waive off delivery charges, radhika raised this further for voucher approval. Waiting for the voucher details to be shared.
Internal Dubai
Concept Head
Vouchers
Mehnaaz Shadab
[email-masked]<mailto:[email-masked]>
5.37
2310207
Hi
Waiting on Third Party
Facebook
Post Order Inquiry
Amir Aziz
HB LiveSalesman
27-03-2021 16:11
9.64E+09
FC032321002153
Order Date: Mar 23, 2021 Order ID: 9644525671 Tracking ID: FC032321002153 Courier boy took extra amount from the cx
Courier
LMG
Others
Seerat Jawad
Seerat Jawad
5.33
2311593
Conversation with Vale
Waiting on Third Party
Chat
Post Order Inquiry
Ankit Kumar
HB-LSM-Followup
27-03-2021 20:10
9.65E+09
WWD
customer has request for the following details of the delivery guys
Courier
LMG
Delayed Delivery
Vale
[email-masked]<mailto:[email-masked]>
5.16
2312904
When will my order be delivered? Ù…ØªÙ‰ Ø³ÙŠØªÙ… ØªØ³Ù„ÙŠÙ… Ø·Ù„Ø¨ÙŠØŸ
Waiting on Third Party
Facebook
Complaints
Mohd Adeel Akhter
HB LiveSalesman
28-03-2021 01:34
6.29E+09
6.29E+17
Cx is complaining about the late C&C
Warehouse
Warehouse - KSA
Others
Ahmed Yousry
Ahmed Yousry
4.93
2313249
Re: Ø§Ø³ØªÙ„Ù…Ù†Ø§ Ø·Ù„Ø¨Ùƒ Ù„Ù„Ø¥Ø±Ø¬Ø§Ø¹.
Waiting on Third Party
Email
Post Order Inquiry
Syed Ataullah
HomeBox UAE
28-03-2021 05:24
6.28E+09
RP0304210005491
Problem Statement: Late collection Order ID: 6276417707 Tracking ID: RP0304210005491
Courier
LMG
Return not Collected
Ø£Ø«ÙŠØ± ..
[email-masked]<mailto:[email-masked]>
4.77
2313448
Re: Your refund is on its way
Waiting on Third Party
Email
Post Order Inquiry
Syed Ataullah
HomeBox UAE
28-03-2021 09:52
9.64E+09
RP032921000998
Order ID: 9640768361 Tracking ID: RP032921000998 Assistance Required: Need to process the refund.
Warehouse
HB Warehouse - UAE
Others
Mehroo Hasnat
[email-masked]<mailto:[email-masked]>
4.59
2315318
Conversation with Mahenthi
Waiting on Third Party
Chat
Post Order Inquiry
Ankit Kumar
HB-LSM-Followup
28-03-2021 16:29
9.65E+09
1E+12
customer has not received one product
Courier
Emirates Post
Missing Item - Partial Delivery
Mahenthi
Mahenthi
4.31
2315634
Conversation with Saj.jj?
Waiting on Third Party
Chat
Post Order Inquiry
Abdullah Ahemad
HB-LSM-Followup
28-03-2021 17:20
9.64E+09
FP032421002179
Order Number:9644823820 Item code no:156804177 missing item is sent to Jasim
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
Saj.jj
Saj.jj
4.28
2316485
Conversation with Ghaya.
Waiting on Third Party
Chat
Complaints
Ankit Kumar
HB-LSM-Followup
28-03-2021 19:28
0
my credit money not usable
Internal Dubai
IT
Others
Ghaya.
Ghaya.
4.19
2317171
Conversation with durga Kumari
Waiting on Third Party
Chat
Complaints
Ibrahem Mahmoud
HB-LSM-Followup
28-03-2021 21:41
9.65E+09
FP032721000080
Late Delivery
Courier
LMG
Others
durga Kumari
durga Kumari
4.10
2319193
Waiting on Third Party
Email
Complaints
Abu Sufian
HomeBox UAE
29-03-2021 12:42
9.64E+09
4.65E+10
Customer reported delay in return collection, raised to aramex with customer's correct contact number.
Courier
Aramex
Return not Collected
Lolita.ll295
[email-masked]<mailto:[email-masked]>
3.47
2319927
Waiting on Third Party
Email
Post Order Inquiry
Syed Ataullah
HomeBox UAE
29-03-2021 14:58
9.64E+09
Problem Statement: My Credit Refund Issue. Tracking ID: 9643183478 Assistance Required: Need to Raise Jira
Internal Dubai
Customer Care
Others
Ebtesam Abdulla
[email-masked]<mailto:[email-masked]>
3.38
2322968
Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒÙ… Ù„Ø¯ÙŠ Ø·Ù„Ø¨ Ùˆ ÙˆØµÙ„ØªÙ†ÙŠ Ø±Ø³Ø§Ù„Ø© Ø¨Ø§Ù„ØªÙˆØµÙŠÙ„ ÙŠÙˆÙ… Ø§Ù„Ø§Ø­Ø¯ Ùˆ Ù„ÙƒÙ† Ù„Ù… ÙŠØªÙ… Ø§Ù„ØªÙˆØµÙŠÙ„ Ùˆ Ù„Ù… ÙŠØªÙˆØ§ØµÙ„ Ù…Ø¹Ù†Ø§ Ø§Ø­Ø¯
Waiting on Third Party
Facebook
Post Order Inquiry
Syed Ataullah
HB LiveSalesman
29-03-2021 22:58
6.28E+09
6.28E+09
WWD item not delivered. WMS issue written on CRM.
Warehouse
Warehouse - KSA
Others
Maged Elfar
Maged Elfar
3.04

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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