Subject: Waiting on 3rd party list.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, radhika jawle <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 2 Apr 2021 09:19:09 -0700 (MST)

Hi Murtaza, 
Please find the list of tickets that are in the Waiting on 3rd Party status. 
Would appreciate your assistance in closing these tickets. 

1563147 	Neo Ceramic Table Lamp 	Waiting on Third Party 	Email 	Post Order Inquiry 	Alka Pandey 	HomeBox UAE 	07-10-2020 21:37 	9.61E+09 		Refund not processed for rug, escalated the same further to Radhika/Murtaza for refund approval at this time. 	Warehouse 	CONLOC - UAE 	Item Received - Refund not processed 	MOUZA J.ALBALOUSHI 	[email-masked] 	176.10 
2005229 	Returns 	Waiting on Third Party 	Portal 	Post Order Inquiry 	Ankit Kumar 	HomeBox UAE 	20-01-2021 22:12 	9.62E+09 		FF refund pending.Order :9618600095, CRM : 2362587 	Internal Dubai 	Furniture Warehouse 	Refund 	Samee Ansari 	[email-masked] 	71.07 
2168905 	Hi Thanks for your response. Here's my order number 9635035850. Appreciate if you can update me on t... 	Waiting on Third Party 	Facebook 	Complaints 	Alka Pandey 	HB LiveSalesman 	28-02-2021 18:28 	9.64E+09 	FP021321001749 	Order : 9635035850 Order not yet delivered. 	Courier 	LMG 	Delayed Delivery 	Teena Tolani 	Teena Tolani 	32.23 
2190090 	nostalgiat - order complaint 	Waiting on Third Party 	Phone 	Complaints 	Niren Dsouza 	HomeBox Instagram 	04-03-2021 20:28 	9.64E+09 	FP021321001773 	Cx order 9635036318 not yet delivered. Order placed on Feb 12th. 	Courier 	LMG 	Delayed Delivery 	Niren Dsouza 	[email-masked] 	28.15 
2216427 	Conversation with UmZayed& Joury 	Waiting on Third Party 	Chat 	Complaints 	Mohammed Ali 	HB-LSM-Followup 	09-03-2021 16:01 	9.64E+09 	FP022621001438 	Items with LMG not delivered to customer. Last update on 10MAR saying no response on Fareye 	Courier 	LMG 	Delayed Delivery 	UmZayed& Joury 	[email-masked] 	23.33 
2216912 	Conversation with Robyn 	Waiting on Third Party 	Chat 	Complaints 	Mohammed Ali 	HB-LSM-Followup 	09-03-2021 17:05 	9.63E+09 	RP021021001313 	RMA not yet collected. Order : 9633274590 AWB : RP021021001313 SINCE 15FEB. Raised to LMG again 	Courier 	LMG 	Return not Collected 	Robynburry 	[email-masked] 	23.29 
2223528 	Conversation with bhuvanaramesh 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ankit Kumar 	HB-LSM-Followup 	10-03-2021 17:22 	9.84E+09 		Refund not processed for WWD. Sent to Pukar Thapa 	Warehouse 	HB Warehouse - UAE 	Others 	bhuvanaramesh 	bhuvanaramesh 	22.28 
2231115 	Re: Damaged item 	Waiting on Third Party 	Email 	Complaints 	Alka Pandey 	HomeBox UAE 	11-03-2021 21:01 	2598104 		Refund for the pulled out item 	Internal Dubai 	Furniture Warehouse 	Refund 	Swathyharikumar09 	[email-masked] 	21.12 
2236728 	Conversation with Jho 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Amr Khalil 	HB-LSM-Followup 	13-03-2021 12:30 	9.64E+09 		Refund not received. Order shipped to customer partially. raised to furniture cancellation team at this time to process refund asap. 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Mohamed Ben abdeljelil 	[email-masked] 	19.48 
2239790 	Conversation with BibaSâ¤ï¸ 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Hasan Nour 	HB-LSM-Followup 	13-03-2021 20:34 	9.64E+09 	FP030621002741 	delay in delivery 	Courier 	LMG 	Delayed Delivery 	BibaSâ¤ï¸ 	BibaSâ¤ï¸ 	19.14 
2240607 	Ø±Ù‚Ù… Ø§Ù„Ø·Ù„Ø¨ 	Waiting on Third Party 	Facebook 	Complaints 	Amir Aziz 	HB LiveSalesman 	13-03-2021 23:09 	6.27E+09 						Aliens Shooter 	Aliens Shooter 	19.03 
2242840 	Conversation with MaiHegazy 	Waiting on Third Party 	Chat 	Complaints 	Ankit Kumar 	HB-LSM-Followup 	14-03-2021 14:10 	9.64E+09 		customer's refund is due. 	Warehouse 	CONLOC - UAE 	Item Received - Refund not processed 	Mai Hegazy 	[email-masked] 	18.41 
2258416 	Conversation with Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ 	Waiting on Third Party 	Chat 	Complaints 	Hasan Nour 	HB-LSM-Followup 	17-03-2021 00:00 	9.64E+09 	1E+12 	Cust is missing following Item code : 162647106 	Courier 	Emirates Post 	Missing Item - Partial Delivery 	Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ 	Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ 	16.00 
2259324 	Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒÙ… Ø­ØªÙŠ Ø§Ù„Ø§Ù† Ù„Ù… ÙŠØµÙ„Ù†ÙŠ Ø§ÙŠ Ù…Ù†Ø¯ÙˆØ¨ Ø²ÙŠØ§Ø¯Ø© Ø¹Ù† Ø´Ù‡Ø± Ù…Ù† Ø·Ù„Ø¨ Ø§Ù„Ø§Ø³ØªØ±Ø¬Ø§Ø¹ 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Saurav Chakraborty 	HB LiveSalesman 	17-03-2021 10:45 	4.64E+10 		Late collection for order: 6273088308 	Courier 	Aramex 	Return not Collected 	Talat Khater 	Talat Khater 	15.55 
2262469 	Conversation with Umra 	Waiting on Third Party 	Chat 	Complaints 	Hasan Nour 	HB-LSM-Followup 	17-03-2021 19:08 	9.62E+09 	FP111820001859 	Two Missing items from Nov 2020 	Courier 	LMG 	Missing Item - Partial Delivery 	Umra Khan 	[email-masked] 	15.20 
2267509 	change of order 	Waiting on Third Party 	Email 	Post Order Inquiry 	Amir Aziz 	HomeBox UAE 	18-03-2021 18:10 	9.64E+09 	1.23E+09 	order no:9642449111, order cancelled , refund not processed yet 	Internal Dubai 	Furniture Warehouse 	Refund 	Ben Stockton 	[email-masked] 	14.24 
2269063 	Conversation with Ishwar Singh Parmar 	Waiting on Third Party 	Chat 	Complaints 	Amir Aziz 	HB-LSM-Followup 	18-03-2021 23:23 	9.64E+09 	FP031721000687 	Wrong order received. Emailed to warehouse and courier teams 	Courier 	LMG 	Delayed Delivery 	Ishwar Singh Parmar 	[email-masked] 	14.03 
2274779 	Conversation with Sunny 	Waiting on Third Party 	Chat 	Complaints 	Amr Khalil 	HB-LSM-Followup 	20-03-2021 16:11 	9.64E+09 	1E+12 	Late delivery, Sent to emiratepost for order : 9642295799, checking with WH now as the courier confirmed not receiving the items. 	Warehouse 	HB Warehouse - UAE 	Pending - Not handed over to Courier 	Sunny Choudhary 	[email-masked] 	12.33 
2276791 	9.63E+09 	Waiting on Third Party 	Facebook 	Complaints 	Mohd Adeel Akhter 	HB LiveSalesman 	20-03-2021 21:29 	9.63E+09 	4.65E+10 	Refund for the returned item 	Warehouse 	CONLOC - UAE 	RMA Cancelled 	Syeeda Rizwan 	Syeeda Rizwan 	12.10 
2280397 	Conversation with Nashwa 	Waiting on Third Party 	Chat 	Complaints 	Hasan Nour 	HB-LSM-Followup 	21-03-2021 16:36 	9.64E+09 	9.64E+17 	order not ready for pick-up 	Internal Dubai 	Customer Care 	Others 	Nashwa Abbas 	[email-masked] 	11.31 
2281362 	Conversation with Corinthians 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Amr Khalil 	HomeBox UAE 	21-03-2021 19:14 	9.64E+09 		escalated for furniture refund 	Internal Dubai 	Customer Care 	Others 	Corinthians 	Corinthians 	11.20 
2283525 	Returns 	Waiting on Third Party 	Portal 	Post Order Inquiry 	Amir Aziz 	HomeBox UAE 	22-03-2021 08:12 	9.64E+09 	4.65E+10 	return items received, refund not processed. raised to conloc. 	Warehouse 	CONLOC - UAE 	Item Received - Refund not processed 	Joyzee Lampano 	[email-masked] 	10.66 
2285183 	Conversation with Cel ? 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Abdullah Ahemad 	HB-LSM-Followup 	22-03-2021 16:03 	9.64E+09 	1.8E+15 	Order 9642203253 not yet ready for pickup. Placed on March 14th 	Internal Dubai 	Customer Care 	Others 	Cel 	[email-masked] 	10.33 
2287672 	When will my order be delivered? Ù…ØªÙ‰ Ø³ÙŠØªÙ… ØªØ³Ù„ÙŠÙ… Ø·Ù„Ø¨ÙŠØŸ 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Mohd Adeel Akhter 	HB LiveSalesman 	22-03-2021 22:18 	6.28E+09 	FP0313210003877 	Cx is saying that no one has contacted him while the order status is showing rejected by cx. 	Courier 	LMG 	Delayed Delivery 	Sari Seduig 	Sari Seduig 	10.07 
2289415 	Conversation with Tanja 	Waiting on Third Party 	Chat 	Complaints 	Amir Aziz 	HB-LSM-Followup 	23-03-2021 12:17 	9.64E+09 	FP032121001038 	Missing item 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Tanja 	Tanja 	9.49 
2289594 	Conversation with Layla Suwaidan AlSuwaidi 	Waiting on Third Party 	Chat 	Complaints 	Ankit Kumar 	HB-LSM-Followup 	23-03-2021 13:00 	9.64E+09 	FP032121001064 	Cx missing item 162875797 from order : 9643901424 	Courier 	LMG 	Missing Item - Partial Delivery 	Layla Salem 	[email-masked] 	9.46 
2290804 	Conversation with Ayaz 	Waiting on Third Party 	Chat 	Complaints 	Ankit Kumar 	HB-LSM-Followup 	23-03-2021 16:18 	9.64E+09 	RP021821001321 	Customer's one product is damaged and she's product has been picked up but amount not refunded back. 	Warehouse 	CONLOC - UAE 	Item Received - Refund not processed 	MOHD AYAZ AKRAM 	[email-masked] 	9.32 
2291039 	Hello 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Mohd Adeel Akhter 	HB LiveSalesman 	23-03-2021 16:56 			Refund not processed WWD, item pulled out on 2nd of march 	Warehouse 	HB Warehouse - UAE 	Others 	Siba Fouad Hamsho 	Siba Fouad Hamsho 	9.29 
2295536 	Conversation with Sankalp JD 	Waiting on Third Party 	Chat 	Store Inquiries 	Ankit Kumar 	HB-LSM-Followup 	24-03-2021 14:32 	123456 	2655203 	customer is saying missing the assembly instructions sheet. CRM already raised 2655203 	Warehouse 	HB Warehouse - UAE 	Pictures of Damaged Furniture 	Sankalp JD 	[email-masked] 	8.39 
2295850 	Conversation with BibaSâ¤ï¸ 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ankit Kumar 	HB-LSM-Followup 	24-03-2021 15:22 	9.64E+09 	FP030621002741 	orde no 9640162077, Cust has not received the product from long time. 	Courier 	LMG 	Delayed Delivery 	BibaSâ¤ï¸ 	BibaSâ¤ï¸ 	8.36 
2297024 	My Account 	Waiting on Third Party 	Portal 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	24-03-2021 18:50 	6.28E+09 	6.28E+09 	Problem Statement: Missing Item, Missing item ID; 162817230 Order ID: 6281474602 Tracking ID: FC0308210004504 	Courier 	LMG 	Missing Item - Partial Delivery 	Ù†Ø§Ø¯ÙŠÙ‡ Ø­Ù…ÙŠØ¯ 	[email-masked] 	8.22 
2298278 	Re: Sorry, your order was cancelled 	Waiting on Third Party 	Email 	Post Order Inquiry 	Syed Ataullah 	HomeBox UAE 	24-03-2021 23:04 	9.64E+09 	1E+12 	Refund not processed due to inbound issue as per WH, raised to Radhika to assist further in getting the refund processed. 	Warehouse 	CONLOC - UAE 	Item Received - Refund not processed 	yesil domocmat 	[email-masked] 	8.04 
2300742 	ØµØ¨Ø§Ø­ Ø§Ù„Ø®ÙŠØ±Ø§Øª 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Mohd Adeel Akhter 	HB LiveSalesman 	25-03-2021 15:04 	6.28E+09 	4.64E+10 	Cx is claiming that the items has been picked up but the aramex website is not updated 	Courier 	Aramex 	Return not Collected 	Amal Yaser Alomary 	Amal Yaser Alomary 	7.37 
2301021 	Conversation with Talha 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ankit Kumar 	HB-LSM-Followup 	25-03-2021 15:49 	9.64E+09 	FC032321000819 	Customer has not received the one item. item : 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Talha 	Talha 	7.34 
2301396 	Conversation with Mohammed Ajmal 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ankit Kumar 	HB-LSM-Followup 	25-03-2021 16:47 	9.64E+09 	FP032321001063 	Missing item :Emily Adjustable Curtain Rod, sent to courier and warehouse 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Mohammed Ajmal 	[email-masked] 	7.30 
2302263 	2 only 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Mohd Adeel Akhter 	HB LiveSalesman 	25-03-2021 17:56 	6.28E+09 	4.64E+10 	13 pieces of the order are missing. SHipped in 3 boxes, 1 box not delivered 	Courier 	Aramex 	Missing Item - Partial Delivery 	Moydh O. Al Qarni 	Moydh O. Al Qarni 	7.25 
2302413 	Conversation with DrHana 	Waiting on Third Party 	Chat 	Complaints 	Mohammed Ali 	HB-LSM-Followup 	25-03-2021 18:25 	9.64E+09 	FC032121000241 	The customer is missing an item Order no :9643796853 AWP:FC03212100021 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	DrHana 	DrHana 	7.23 
2305358 	Re: Your products are on the way 	Waiting on Third Party 	Email 	Post Order Inquiry 	Ankit Kumar 	HomeBox UAE 	26-03-2021 07:51 	9.65E+09 	1E+12 	Delivery address to be updated 	Courier 	Emirates Post 	Contact Details Update 	Muhammad Arif 	[email-masked] 	6.67 
2305602 	Conversation with SG 	Waiting on Third Party 	Chat 	Complaints 	Mohammed Ali 	HB-LSM-Followup 	26-03-2021 12:02 	9.64E+09 	RP032021001112 	Pleas pick up the item from the customer. Order no :9642772013 AWP: RP03202100112 	Courier 	LMG 	Return not Collected 	SG 	[email-masked] 	6.50 
2307150 	Ø±Ø¯: Ù…Ø´ØªØ±ÙŠØ§ØªÙƒ ÙÙŠ Ø·Ø±ÙŠÙ‚Ù‡Ø§ Ø¥Ù„ÙŠÙƒ 6287046036 	Waiting on Third Party 	Email 	Complaints 	Manmoon Alsadig Haroon Adam 	HomeBox UAE 	26-03-2021 19:58 	6.29E+09 	FP0322210004596 	Problem Statement: Missing item Item ID; 162840125 . Order ID: 6287046036 Tracking ID: FP0322210004596 	Courier 	LMG 	Missing Item - Partial Delivery 	Ø§Ø­Ù…Ø¯ Ø§Ù„ØµØ§Ø¹Ø¯ÙŠ 	[email-masked] 	6.17 
2309811 	Conversation with mÄ—HÃ±Ã¥Ã‚z 	Waiting on Third Party 	Chat 	Complaints 	Hasan Nour 	HB-LSM-Followup 	27-03-2021 15:08 	9.64E+09 		order needs to waive off delivery charges, radhika raised this further for voucher approval. Waiting for the voucher details to be shared. 	Internal Dubai 	Concept Head 	Vouchers 	Mehnaaz Shadab 	[email-masked] 	5.37 
2310207 	Hi 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Amir Aziz 	HB LiveSalesman 	27-03-2021 16:11 	9.64E+09 	FC032321002153 	Order Date: Mar 23, 2021 Order ID: 9644525671 Tracking ID: FC032321002153 Courier boy took extra amount from the cx 	Courier 	LMG 	Others 	Seerat Jawad 	Seerat Jawad 	5.33 
2311593 	Conversation with Vale 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ankit Kumar 	HB-LSM-Followup 	27-03-2021 20:10 	9.65E+09 	WWD 	customer has request for the following details of the delivery guys 	Courier 	LMG 	Delayed Delivery 	Vale 	[email-masked] 	5.16 
2312904 	When will my order be delivered? Ù…ØªÙ‰ Ø³ÙŠØªÙ… ØªØ³Ù„ÙŠÙ… Ø·Ù„Ø¨ÙŠØŸ 	Waiting on Third Party 	Facebook 	Complaints 	Mohd Adeel Akhter 	HB LiveSalesman 	28-03-2021 01:34 	6.29E+09 	6.29E+17 	Cx is complaining about the late C&C 	Warehouse 	Warehouse - KSA 	Others 	Ahmed Yousry 	Ahmed Yousry 	4.93 
2313249 	Re: Ø§Ø³ØªÙ„Ù…Ù†Ø§ Ø·Ù„Ø¨Ùƒ Ù„Ù„Ø¥Ø±Ø¬Ø§Ø¹. 	Waiting on Third Party 	Email 	Post Order Inquiry 	Syed Ataullah 	HomeBox UAE 	28-03-2021 05:24 	6.28E+09 	RP0304210005491 	Problem Statement: Late collection Order ID: 6276417707 Tracking ID: RP0304210005491 	Courier 	LMG 	Return not Collected 	Ø£Ø«ÙŠØ± .. 	[email-masked] 	4.77 
2313448 	Re: Your refund is on its way 	Waiting on Third Party 	Email 	Post Order Inquiry 	Syed Ataullah 	HomeBox UAE 	28-03-2021 09:52 	9.64E+09 	RP032921000998 	Order ID: 9640768361 Tracking ID: RP032921000998 Assistance Required: Need to process the refund. 	Warehouse 	HB Warehouse - UAE 	Others 	Mehroo Hasnat 	[email-masked] 	4.59 
2315318 	Conversation with Mahenthi 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ankit Kumar 	HB-LSM-Followup 	28-03-2021 16:29 	9.65E+09 	1E+12 	customer has not received one product 	Courier 	Emirates Post 	Missing Item - Partial Delivery 	Mahenthi 	Mahenthi 	4.31 
2315634 	Conversation with Saj.jj? 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Abdullah Ahemad 	HB-LSM-Followup 	28-03-2021 17:20 	9.64E+09 	FP032421002179 	Order Number:9644823820 Item code no:156804177 missing item is sent to Jasim 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Saj.jj 	Saj.jj 	4.28 
2316485 	Conversation with Ghaya. 	Waiting on Third Party 	Chat 	Complaints 	Ankit Kumar 	HB-LSM-Followup 	28-03-2021 19:28 	0 		my credit money not usable 	Internal Dubai 	IT 	Others 	Ghaya. 	Ghaya. 	4.19 
2317171 	Conversation with durga Kumari 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	28-03-2021 21:41 	9.65E+09 	FP032721000080 	Late Delivery 	Courier 	LMG 	Others 	durga Kumari 	durga Kumari 	4.10 
2319193 		Waiting on Third Party 	Email 	Complaints 	Abu Sufian 	HomeBox UAE 	29-03-2021 12:42 	9.64E+09 	4.65E+10 	Customer reported delay in return collection, raised to aramex with customer's correct contact number. 	Courier 	Aramex 	Return not Collected 	Lolita.ll295 	[email-masked] 	3.47 
2319927 		Waiting on Third Party 	Email 	Post Order Inquiry 	Syed Ataullah 	HomeBox UAE 	29-03-2021 14:58 	9.64E+09 		Problem Statement: My Credit Refund Issue. Tracking ID: 9643183478 Assistance Required: Need to Raise Jira 	Internal Dubai 	Customer Care 	Others 	Ebtesam Abdulla 	[email-masked] 	3.38 
2322968 	Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒÙ… Ù„Ø¯ÙŠ Ø·Ù„Ø¨ Ùˆ ÙˆØµÙ„ØªÙ†ÙŠ Ø±Ø³Ø§Ù„Ø© Ø¨Ø§Ù„ØªÙˆØµÙŠÙ„ ÙŠÙˆÙ… Ø§Ù„Ø§Ø­Ø¯ Ùˆ Ù„ÙƒÙ† Ù„Ù… ÙŠØªÙ… Ø§Ù„ØªÙˆØµÙŠÙ„ Ùˆ Ù„Ù… ÙŠØªÙˆØ§ØµÙ„ Ù…Ø¹Ù†Ø§ Ø§Ø­Ø¯ 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Syed Ataullah 	HB LiveSalesman 	29-03-2021 22:58 	6.28E+09 	6.28E+09 	WWD item not delivered. WMS issue written on CRM. 	Warehouse 	Warehouse - KSA 	Others 	Maged Elfar 	Maged Elfar 	3.04 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]