Subject: Daily performance summary for LiveSalesman team for April 1st 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, faizal maradeya <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>
Date: Fri, 2 Apr 2021 09:11:22 -0700 (MST)

Good evening. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for April 1st, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abu Sufian 			23 			1 	24 
Adam musa yagoub yousif 		1 	18 			1 	20 
Amer Kher Bek 					36 		36 
Amir Aziz 	24 						24 
Amr Khalil 			3 		43 	1 	47 
Ankit Kumar 		3 	40 		1 	4 	48 
Hasan Nour 					15 		15 
Ibrahem Mahmoud 			34 				34 
Manmoon Alsadig Haroon Adam 					14 		14 
Mosab Mohammed Abdalla Nasreldin 		7 	40 				47 
Niren Dsouza 			6 	4 	2 	14 	26 
No Agent 	2 				46 	11 	59 
Sreelal.t CT 						2 	2 
Syed Ataullah 					22 		22 
Grand Total 	26 	11 	164 	4 	179 	34 	418 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	42 	38 
adam yousif 	46 	46 
Amr Khalil 	5 	5 
ankit KUMAR 	62 	54 
hasan nour 	1 	0 
Ibrahem Mahmoud 	72 	71 
Mohammed ali 	58 	56 
mosab nasreldin 	75 	77 
Niren Dsouza 	6 	7 
Grand Total 	367 	354 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
		Delayed Delivery (Furniture) 	6 
		Delayed Delivery (HH) 	7 
		Delivery Status 	94 
		Partial Delivery 	6 
	Delivery Related Total 		116 
	Product Complaint 	Complaint outside Warranty 	2 
		Complaint within Warranty 	5 
		(blank) 	5 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	3 
		Refunds after Return 	5 
		Return item not received 	2 
		Return Request Initiation 	10 
	Refunds and Cancelations Total 	23 
	(blank) 	(blank) 	31 
	(blank) Total 		31 
Customer Services Total 			182 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	1 
		Product Complaints 	1 
	Post-Sales Total 		2 
	Pre-Sales 	Product Query - Size/Material Etc. 	1 
		Question about Free Trial 	1 
	Pre-Sales Total 		2 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	19 
	No Answer Total 		19 
No Answer Total 			19 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	6 
		Store Location 	2 
		Website/App Issues 	1 
	Other Enquiry Total 		12 
	Policy Related 	Delivery Cost 	3 
		Return Policy 	1 
	Policy Related Total 		4 
	Product Related 	Product Specification 	51 
	Product Related Total 		51 
PreSales Total 			67 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			272 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 					1 	1 
Amir Aziz 	46 	1 	1 	1 	1 	50 
Mohd Adeel Akhter 	7 	3 		7 		17 
No Agent 	6 					6 
Saurav Chakraborty 					1 	1 
Syed Ataullah 	1 	1 				2 
Grand Total 	60 	5 	1 	8 	3 	77 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	2 	1 		1 			4 
Abu Sufian 	1 						1 
Adam musa yagoub yousif 	1 						1 
Amer Kher Bek 						1 	1 
Amir Aziz 				1 	1 		2 
Amr Khalil 				1 		1 	2 
Ankit Kumar 	2 	2 	1 	7 		2 	14 
Hasan Nour 	1 	1 	1 	2 		4 	9 
Ibrahem Mahmoud 	1 	2 		1 			4 
Jok Kuol 	7 	2 		1 			10 
Mohammed Ali 	1 		1 	3 	1 	2 	8 
Mosab Mohammed Abdalla Nasreldin 	5 	1 					6 
Grand Total 	21 	9 	3 	17 	2 	10 	62 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	3-4 days 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 	2 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amer Kher Bek 	17 		3 	2 		1 	23 
Amir Aziz 		1 	1 				2 
Amr Khalil 	19 	2 	2 	14 	2 	5 	44 
Hasan Nour 	27 						27 
Manmoon Alsadig Haroon Adam 	14 	8 		3 		1 	26 
Mohd Adeel Akhter 	9 	1 	4 	2 	1 	4 	21 
Niren Dsouza 	2 						2 
No Agent 	12 						12 
Syed Ataullah 	34 	1 		3 		2 	40 
Grand Total 	134 	13 	10 	24 	3 	13 	197 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	2 	1 					3 
Alka Pandey 						2 	2 
Amir Aziz 				1 	1 		2 
Amr Khalil 	1 	2 	1 	1 			5 
Ankit Kumar 	1 		1 			1 	3 
Hasan Nour 				1 			1 
Jok Kuol 	1 						1 
Manmoon Alsadig Haroon Adam 			1 				1 
Mosab Mohammed Abdalla Nasreldin 	3 						3 
Niren Dsouza 	8 						8 
No Agent 	1 						1 
Syed Ataullah 	2 	3 		1 			6 
Grand Total 	19 	6 	3 	4 	1 	3 	36 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]