Subject: Undeliverable: Re: Maintenance request form //6266130460
From: <[email-masked]>
To: <[email-masked]>
Date: Fri, 2 Apr 2021 15:25:01 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
niren.dsouza    Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   4/2/2021 3:24:55 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Maintenance request form //6266130460

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM9PR09MB4658.eurprd09.prod.outlook.com

Message Hops
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3:24:55 PM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       4/2/2021
3:24:56 PM      mail.lsmindia.com       localhost       ESMTP   1 sec
3       4/2/2021
3:24:56 PM      localhost       mail.lsmindia.com       ESMTP   *
4       4/2/2021
3:24:56 PM      mail.lsmindia.com       localhost       ESMTP   *
5       4/2/2021
3:24:57 PM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       4/2/2021
3:24:59 PM      mail.lsmindia.com       VE1EUR03FT061.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
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3:25:00 PM      VE1EUR03FT061.eop-EUR03.prod.protection.outlook.com     AM6PR0202CA0067.outlook.office365.com   Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
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3:25:00 PM      AM6PR0202CA0067.eurprd02.prod.outlook.com       AM9PR09MB4658.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Fri, 2 Apr 2021 08:24:55 -0700 (MST)
From: Niren  Dsouza <[email-masked]>
To: Osama Idiabieh <[email-masked]>
CC: Yahia Taha <[email-masked]>,
        Crys_HBKSA <[email-masked]>,
        Layan Shehadeh <[email-masked]>,
        Nada Hattar <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Baraa Abukhadra <[email-masked]>
Subject: Re: Maintenance request form //6266130460
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Subject: Re: Maintenance request form //6266130460
From: Niren Dsouza <[email-masked]>
To: Osama Idiabieh <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Crys_HBKSA <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Baraa Abukhadra <[email-masked]>
Date: Fri, 2 Apr 2021 08:24:55 -0700 (MST)

External email sender, please take precaution.

Hi Yahia.
Cx needs refixing.

Customer Name:
 Shdha Ebraheem Almrwany
Store Name:
 Online
Invoice Number:
 6258369019<callto:6258369019>
Mobile number on the invoice:
 599960336
Invoice Amount:
2,499

Exception:
 Send inspection team
Issue detail:
 The drawer is damaged
Item Discretion:
  Ireland 5-Piece King Bedroom Set
Item Code:
 162778000
Delivery type:
 WWD
Total Invoices at HB:
 3,498
CRM Entry:
 2664112
Date of Delivery:
 1/5/21

Niren D'Souza
Team Manager
[email-masked]

________________________________
From: "Osama Idiabieh" <[email-masked]>
To: "Yahia Taha" <[email-masked]>, "Crys_HBKSA" <[email-masked]>, "Layan Shehadeh" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Niren Dsouza" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, "Baraa Abukhadra" <[email-masked]>
Sent: Wednesday, March 31, 2021 9:39:16 PM
Subject: RE: Maintenance request form //6266130460

hi team

this info of the cx need maintenance

Customer Name:
 Majd Ebraheem Almsnd
Store Name:
 online order
Invoice Number:
 6266130460
Mobile number on the invoice:
 559889258
Invoice Amount:
535
Exception:
 send inspection team
Issue detail:
 the drawers not close well
Item Discretion:
 Cooper 6-Drawers Master Dresser)
Item Code:
 161876361
Delivery type:
 WWD
Total Invoices at HB:
 1,469.55
CRM Entry:
 2657857
Date of Delivery:
 2-Feb-2012
 PLZ ADVISE
Regard
Osama

________________________________
From: Yahia Taha [[email-masked]]
Sent: Wednesday, March 31, 2021 12:29 PM
To: Crys_HBKSA; Layan Shehadeh; Nada Hattar; Niren Dsouza
Cc: HB.CCCKSA; Baraa Abukhadra
Subject: Maintenance request form

Dear team,

For any maintenance request please fill up below details and send to me for required approval, make sure to share photos and videos for issue in the product , this for

All invoices delivered from more 14 days if still within 14 days you can raise normal open request on GCRM.

Customer Name:
 Majd Ebraheem Almsnd
Store Name:
 online order
Invoice Number:
 6266130460
Mobile number on the invoice:
 559889258
Invoice Amount:
535
Exception:
 send inspection team
Issue detail:
 the drawers not close well
Item Discretion:
 Cooper 6-Drawers Master Dresser)
Item Code:
 161876361
Delivery type:
 WWD
Total Invoices at HB:
 1,469.55
CRM Entry:
 2657857
Date of Delivery:
 2-Feb-2012

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cd58a9f0068534dcca36a08d8f4277886%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637527797654800099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hg%2BzB3rmbcxXBSe06kVEKxs1AP4j9AT2gvwRYtKxFnw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cd58a9f0068534dcca36a08d8f4277886%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637527797654810059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZHiCF4%2FFc5gt4TMImrNd5BEFjs2kr1%2Fp2rcTvNQ0K1I%3D&reserved=0>
[lg][hb]