Subject: Re: Free shipping voucher of HH item Order # 9636844248 FW: [#2181925] - Conversation with ?Bannota dallo3a ??????
From: Niren Dsouza <[email-masked]>
To: Mohammed Ahmed <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, Namrita Kanjani <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, faizal maradeya <[email-masked]>, radhika jawle <[email-masked]>
Date: Mon, 29 Mar 2021 05:58:13 -0700 (MST)

Hi Team, 

Please find the requested info highlighted in blue. 

THanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Mohammed Ahmed" <[email-masked]> 
To: "murtaza kutiyanawala" <[email-masked]>, "Namrita Kanjani" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "radhika jawle" <[email-masked]> 
Sent: Monday, March 29, 2021 4:09:09 PM 
Subject: Re: Free shipping voucher of HH item Order # 9636844248 FW: [#2181925] - Conversation with ?Bannota dallo3a ?????? 

Hi [ mailto:[email-masked] | 
@Murtaza ] , 

Can you please share the following details as well:- 

    * Order ID : 9636844248 
    * Voucher Value : 10 
    * Order Threshold : 11 
    * Valid until : 30th April 
    * Territory : UAE 

Regards, 

Mohammed Zeeshan Ahmed 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Murtaza Kutiyanawala <[email-masked]> 
Date: Monday, March 29, 2021 at 1:51 PM 
To: Mohammed Ahmed <[email-masked]>, Namrita Kanjani <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>, Faizal Maradeya <[email-masked]>, Niren Dsouza <[email-masked]>, Radhika Jawle <[email-masked]> 
Subject: RE: Free shipping voucher of HH item Order # 9636844248 FW: [#2181925] - Conversation with ?Bannota dallo3a ?????? 

Approved 

Hi Team, 

Please create a free shipping GV 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMohammed.Ahmed%40landmarkgroup.com%7C6e950c669ff749a060fb08d8f2983ffd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637526083023987530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1jZRVYxtfkBgzLE81wFHyNt8Q0aSXx2cdBJkYdMUCp4%3D&reserved=0 | www.homeboxstores.com ] 

From: Radhika Jawle <[email-masked]> 
Sent: Monday, March 29, 2021 1:23 PM 
To: Murtaza Kutiyanawala <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Faizal Maradeya <[email-masked]>; Niren Dsouza <[email-masked]> 
Subject: RE: Free shipping voucher of HH item Order # 9636844248 FW: [#2181925] - Conversation with ?Bannota dallo3a ?????? 

Hi, 

Please approve Free shipping voucher of HH items. 

Thanks & Regards, 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 27, 2021 1:17 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Free shipping voucher of HH item Order # 9636844248 FW: [#2181925] - Conversation with ?Bannota dallo3a ?????? 

Hi, 

Please approve the Free shipping voucher of HH items. 

AED 10, TH – AED11 and validity till 30 th April 2021. 

Thanks & Regards, 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 22, 2021 4:27 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Free shipping voucher of HH item Order # 9636844248 FW: [#2181925] - Conversation with ?Bannota dallo3a ?????? 

Dear [ mailto:[email-masked] | 
@Murtaza Kutiyanawala ] , 

Customer received the wrong item, return request raised for the same. Now customer wants to place an order again for the product but not ready to pay the delivery charges again. 

Please approve to issue the free shipping charges of AED 10, TH – AED11 and validity till 30 th April 2021. 

Thanks & Regards, 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 22, 2021 11:35 AM 
To: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2181925] - Conversation with ?Bannota dallo3a ?????? 

External email sender, please take precaution. 

Hi Team, Cust was delivered an incorrect item. 

Has agreed to place a fresh order for the correct item. 

Insisting on having the delivery charges refunded. Kindly issue a voucher for the same. 

Order : 9636844248 

Voucher value : AED 10 Minimum 

order value : AED 11 

Validity : 1 month 

On Wed, 3 Mar at 1:44 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2181925&data=04%7C01%7CMohammed.Ahmed%40landmarkgroup.com%7C6e950c669ff749a060fb08d8f2983ffd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637526083023987530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xYZZghDCdKURPWhpaoy8y2Qg2igx8zCYdI%2BU6OH%2BsXs%3D&reserved=0 | 
#2181925 ] raised by (). 

Hi Team, Cust was delivered an incorrect item. 

Has agreed to place a fresh order for the correct item. 

Insisting on having the delivery charges refunded. Kindly issue a voucher for the same. 

Order : 9636844248 

Voucher value : AED 10 Minimum 

order value : AED 11 

Validity : 1 month 

BQ_BEGIN

On Wed, 3 Mar at 1:38 PM , <> wrote: 

 Bannota dallo3a  

Waiting for that 

12:43 PM, 03rd Mar 

	

 Bannota dallo3a  

! 

12:43 PM, 03rd Mar 

	

Issa 

Could you please share your order number so that I can assist you further? 

01:19 PM, 03rd Mar 

	

 Bannota dallo3a  

9636844248 

01:20 PM, 03rd Mar 

	

Issa 

i will contact my team now and we will arrange a refund for you 

01:23 PM, 03rd Mar 

	

Issa 

Is there anything else I can assist you with today? 

01:23 PM, 03rd Mar 

	

 Bannota dallo3a  

No , just the 15 Derhams for the wiper and 10 derhams for delivery 
That's it 

01:24 PM, 03rd Mar 

	

Issa 

It was a pleasure to assist you. Thank you for shopping with us. 

Have a wonderful day. 

01:26 PM, 03rd Mar 

	

View conversation in [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F456669868938189&data=04%7C01%7CMohammed.Ahmed%40landmarkgroup.com%7C6e950c669ff749a060fb08d8f2983ffd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637526083023997523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=erownqi87RDgo0OiPYsq8rnZjlTtfh%2F5j9%2B%2Fdu6vCsU%3D&reserved=0 | 
Freshchat ] 

BQ_END

2181925:1125156 
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