Subject: Daily performance summary for LiveSalesman team for 27th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, tejendra singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Mon, 29 Mar 2021 05:32:10 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 27th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails(KSA) 	Emails(UAE) 	Grand Total 
Abdalhamid Mohamed 			1 				1 
Abdullah Ahemad 		1 	61 				62 
Adam musa yagoub yousif 		3 	50 				53 
Amer Kher Bek 					5 		5 
Amir Aziz 	17 	2 	10 		13 		42 
Amr Khalil 			4 		30 		34 
Hasan Nour 		2 	34 				36 
Ibrahem Mahmoud 			4 				4 
Jok Kuol 		6 	41 				47 
Manmoon Alsadig Haroon Adam 					3 		3 
Mohammed Ali 		1 	62 				63 
Mohd Adeel Akhter 	7 				22 		29 
Mosab Mohammed Abdalla Nasreldin 		2 	31 		1 		34 
Mustehsan Siddiqui 					16 		16 
Niren Dsouza 				7 	3 		10 
No Agent 	1 				22 	33 	56 
Rand abdelrahman sadeh 						1 	1 
raneen.baabaad Fakhr-ildeen Baabad 						1 	1 
Grand Total 	25 	17 	298 	7 	115 	35 	497 

    * Total Whatsapp chats : 

Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	63 	63 
adam yousif 	58 	58 
Amir Aziz 	22 	21 
Amr Khalil 	5 	5 
hasan nour 	39 	38 
Ibrahem Mahmoud 	17 	14 
JOK KUOL 	53 	53 
Mohammed ali 	69 	69 
mosab nasreldin 	47 	51 
Niren Dsouza 	0 	0 
Grand Total 	373 	372 

    * 
Whatsapp chat type: 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	5 
		Delayed Delivery (Furniture) 	3 
		Delayed Delivery (HH) 	1 
		Delivery Status 	89 
		Partial Delivery 	2 
		(blank) 	3 
	Delivery Related Total 		103 
	Product Complaint 	Complaint within Warranty 	11 
		(blank) 	2 
	Product Complaint Total 	13 
	Refunds and Cancelations 	Cancelation 	2 
		Refunds after Return 	5 
		Return item not received 	1 
		Return Request Initiation 	6 
		(blank) 	2 
	Refunds and Cancelations Total 	16 
	(blank) 	(blank) 	17 
	(blank) Total 		17 
Customer Services Total 			149 
Mattress Related 	Post-Sales 	Returns and Free Trial 	1 
	Post-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	21 
	No Answer Total 		21 
	(blank) 	(blank) 	8 
	(blank) Total 		8 
No Answer Total 			29 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	2 
		Store Availability 	22 
		Store Location 	7 
		Website/App Issues 	1 
		(blank) 	1 
	Other Enquiry Total 		34 
	Policy Related 	Delivery Cost 	11 
		Delivery Time 	4 
		Return Policy 	1 
	Policy Related Total 		16 
	Product Related 	Combo 	8 
		Pricing 	1 
		Product Specification 	90 
		(blank) 	2 
	Product Related Total 		101 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			153 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			332 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	1 	2 			1 	4 
Amir Aziz 	9 	5 		1 		15 
Mohd Adeel Akhter 	9 	5 	4 	1 	1 	20 
Saurav Chakraborty 				1 		1 
Grand Total 	19 	12 	4 	3 	2 	40 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	8 		3 	5 	1 		17 
Abu Sufian 		1 					1 
Adam musa yagoub yousif 	1 						1 
Alka Pandey 				1 		1 	2 
Amer Kher Bek 				2 	2 	3 	7 
Amir Aziz 				2 			2 
Amr Khalil 			1 	3 		3 	7 
Ankit Kumar 	4 	9 	2 				15 
Hasan Nour 	3 	2 		3 			8 
Ibrahem Mahmoud 	1 	1 	2 	2 	1 	3 	10 
Jok Kuol 	4 	8 					12 
Mohammed Ali 	2 	2 	1 				5 
Mosab Mohammed Abdalla Nasreldin 	1 	2 	1 	2 			6 
Niren Dsouza 				1 	1 	1 	3 
Ritesh Sharma 				1 			1 
Syed Ataullah 						2 	2 
Grand Total 	24 	25 	10 	22 	5 	13 	99 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	7-10 days 	+15 days 	Grand Total 
Niren Dsouza 		1 	1 
Saurav Chakraborty 	1 		1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amer Kher Bek 	5 	3 		3 	1 	2 	14 
Amir Aziz 	1 			1 			2 
Amr Khalil 	13 	2 	4 	8 			27 
Manmoon Alsadig Haroon Adam 	4 	4 	2 	1 			11 
Mohd Adeel Akhter 	14 		4 	1 		2 	21 
Niren Dsouza 	5 	1 	2 	1 		2 	11 
Syed Ataullah 	11 	2 	1 	7 	3 	5 	29 
Grand Total 	53 	12 	13 	22 	4 	11 	115 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 		8 	4 	2 	1 	1 	16 
Amir Aziz 		1 	1 		1 	1 	4 
Ankit Kumar 	3 					1 	4 
Hasan Nour 	1 	2 					3 
Manmoon Alsadig Haroon Adam 			4 				4 
Syed Ataullah 		2 					2 
Grand Total 	4 	13 	9 	2 	2 	3 	33 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]