Subject: Daily performance summary for LiveSalesman team for 25th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: Yahia Taha <[email-masked]>, deeksha <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, faizal maradeya <[email-masked]>
Date: Fri, 26 Mar 2021 10:29:56 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 25th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups. 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Emails KSA 	Emails UAE 	Grand Total 
Abdullah Ahemad 			107 			107 
Abu Sufian 		1 	39 			40 
Adam musa yagoub yousif 			22 		3 	25 
Alka Pandey 	5 	1 	11 	1 	24 	42 
Amer Kher Bek 				22 		22 
Amir Aziz 	5 	1 	20 	6 	12 	44 
Amr Khalil 		2 	1 	5 		8 
Ankit Kumar 		6 	49 			55 
Hasan Nour 		1 	47 		4 	52 
Jok Kuol 		8 	33 			41 
Manmoon Alsadig Haroon Adam 				9 		9 
Mohammed Ali 		1 	48 			49 
Mohd Adeel Akhter 	11 			37 	2 	50 
Mosab Mohammed Abdalla Nasreldin 		3 	42 			45 
Niren Dsouza 				3 		3 
No Agent 	2 			30 	5 	37 
Syed Ataullah 				14 		14 
Grand Total 	23 	24 	419 	127 	50 	643 

    * Total Whatsapp chats : 

Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	104 	107 
Abu sufian 	51 	46 
adam yousif 	24 	23 
Alka Pandey 	21 	21 
Amir Aziz 	34 	34 
Amr Khalil 	12 	8 
ankit KUMAR 	69 	57 
hasan nour 	52 	52 
Ibrahem Mahmoud 	4 	1 
JOK KUOL 	53 	52 
Mohammed ali 	63 	57 
mosab nasreldin 	59 	65 
Niren Dsouza 	1 	2 
Saurav Chakraborty 	2 	2 
syed Ataullah 	0 	2 
Grand Total 	549 	529 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	6 
		Delayed Delivery (Furniture) 	7 
		Delayed Delivery (HH) 	2 
		Delivery Status 	135 
		Partial Delivery 	4 
		Reschedule Delivery 	2 
		(blank) 	2 
	Delivery Related Total 		158 
	Product Complaint 	Complaint within Warranty 	21 
		(blank) 	2 
	Product Complaint Total 	23 
	Refunds and Cancelations 	Cancelation 	4 
		Refund for Other reason 	4 
		Refunds after Return 	4 
		Return item not received 	2 
		Return Request Initiation 	15 
		(blank) 	1 
	Refunds and Cancelations Total 	30 
	(blank) 	(blank) 	24 
	(blank) Total 		24 
Customer Services Total 			235 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	1 
		Product Complaints 	1 
	Post-Sales Total 		2 
	Pre-Sales 	Other PreSales 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	35 
	No Answer Total 		35 
	(blank) 	(blank) 	7 
	(blank) Total 		7 
No Answer Total 			42 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	14 
		Store Location 	4 
		Using Shukran Points 	2 
		(blank) 	4 
	Other Enquiry Total 		28 
	Policy Related 	Delivery Cost 	4 
		Delivery Time 	4 
		Return Policy 	3 
		(blank) 	4 
	Policy Related Total 		15 
	Product Related 	Combo 	15 
		Pricing 	2 
		Product Specification 	124 
		(blank) 	1 
	Product Related Total 		142 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
PreSales Total 			189 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			470 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	3 					1 	4 
Amir Aziz 	7 			1 	1 		9 
Mohd Adeel Akhter 	9 	2 	1 	1 			13 
Saurav Chakraborty 				2 			2 
Grand Total 	19 	2 	1 	4 	1 	1 	28 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	4 	3 	2 	4 			13 
Abu Sufian 	1 						1 
Alka Pandey 				1 		1 	2 
Amer Kher Bek 				3 	1 	2 	6 
Amir Aziz 	2 			1 			3 
Amr Khalil 	1 	3 	1 	1 	1 	1 	8 
Ankit Kumar 	12 						12 
Hasan Nour 	3 	3 					6 
Ibrahem Mahmoud 	3 			4 		3 	10 
Jok Kuol 	9 						9 
Mohammed Ali 	5 						5 
Mosab Mohammed Abdalla Nasreldin 	3 	3 					6 
Niren Dsouza 				2 		1 	3 
Ritesh Sharma 			1 				1 
Syed Ataullah 						2 	2 
Grand Total 	43 	12 	4 	16 	2 	10 	87 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	7-10 days 	+15 days 	Grand Total 
Niren Dsouza 		1 	1 
Saurav Chakraborty 	1 		1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 				4 		3 	7 
Amer Kher Bek 	20 	6 	12 	6 	1 	7 	52 
Amir Aziz 	1 	2 	1 	11 		1 	16 
Amr Khalil 	18 	38 	3 	12 			71 
Manmoon Alsadig Haroon Adam 	69 	6 	1 	29 		5 	110 
Mohd Adeel Akhter 	37 	1 	4 	31 		5 	78 
Niren Dsouza 	4 	1 	1 	22 			28 
Syed Ataullah 	26 	9 		1 	1 	3 	40 
Grand Total 	175 	63 	22 	116 	2 	24 	402 

    * Total count of ageing for emails( UAE) : 

Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	16 	3 	1 	1 		21 
Amir Aziz 	4 	3 	1 	1 	1 	10 
Amr Khalil 		1 				1 
Ankit Kumar 	3 				1 	4 
Hasan Nour 	8 					8 
Manmoon Alsadig Haroon Adam 	1 	2 	1 			4 
Syed Ataullah 	1 					1 
Grand Total 	33 	9 	3 	2 	2 	49 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]