Subject: Daily performance summary for LiveSalesman team for 24th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>
Date: Thu, 25 Mar 2021 10:22:35 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 24th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails KSA 	Emails UAE 	Grand Total 
Abdullah Ahemad 			5 				5 
Abu Sufian 			12 			2 	14 
Adam musa yagoub yousif 			47 				47 
Alka Pandey 	12 		11 	10 	2 	14 	49 
Amer Kher Bek 					34 	2 	36 
Amir Aziz 	3 				2 	3 	8 
Amr Khalil 			1 				1 
Ankit Kumar 		3 	44 				47 
Hasan Nour 		7 	38 				45 
Ibrahem Mahmoud 			36 				36 
Jok Kuol 		1 	17 			5 	23 
Mohammed Ali 		2 	43 				45 
Mohd Adeel Akhter 	9 				22 		31 
Mosab Mohammed Abdalla Nasreldin 		5 	36 				41 
Niren Dsouza 					7 		7 
No Agent 	2 				25 	6 	33 
Syed Ataullah 						4 	4 
Grand Total 	26 	18 	290 	10 	92 	36 	472 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	8 	5 
Abu sufian 	31 	20 
adam yousif 	49 	47 
Alka Pandey 	23 	23 
Amr Khalil 	4 	4 
ankit KUMAR 	56 	49 
hasan nour 	58 	56 
Ibrahem Mahmoud 	72 	75 
JOK KUOL 	34 	32 
Mohammed ali 	61 	57 
mosab nasreldin 	71 	72 
Niren Dsouza 	0 	2 
Seeta Kunwar 	0 	0 
Grand Total 	467 	442 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (Furniture) 	4 
		Delayed Delivery (HH) 	2 
		Delivery Status 	73 
		Partial Delivery 	2 
		(blank) 	1 
	Delivery Related Total 		84 
	Product Complaint 	Complaint within Warranty 	15 
	Product Complaint Total 	15 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	2 
		Refunds after Return 	2 
		Return Request Initiation 	13 
	Refunds and Cancelations Total 	20 
	(blank) 	(blank) 	15 
	(blank) Total 		15 
Customer Services Total 			134 
No Answer 	No Answer 	No Answer 	26 
		(blank) 	2 
	No Answer Total 		28 
No Answer Total 			28 
PreSales 	Other Enquiry 	Payment Methods 	1 
		Store Availability 	15 
		Store Location 	3 
		Using Shukran Points 	1 
		Website/App Issues 	4 
	Other Enquiry Total 		24 
	Policy Related 	Delivery Cost 	12 
		Delivery Time 	1 
		Return Policy 	1 
	Policy Related Total 		14 
	Product Related 	Combo 	7 
		Pricing 	2 
		Product Specification 	117 
	Product Related Total 		126 
PreSales Total 			164 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			326 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	7 	7 	7 	4 	2 	1 	28 
Amir Aziz 	23 		1 		1 		25 
Mohd Adeel Akhter 	24 	5 	2 	12 		2 	45 
Niren Dsouza 				1 			1 
Saurav Chakraborty 		4 	3 	16 			23 
Grand Total 	54 	16 	13 	33 	3 	3 	122 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	3 	2 	1 	3 			9 
Abu Sufian 	1 						1 
Alka Pandey 			1 			1 	2 
Amer Kher Bek 	1 	2 		5 	1 	3 	12 
Amir Aziz 	2 		2 				4 
Amr Khalil 	5 	7 	2 	3 	1 	1 	19 
Ankit Kumar 	12 						12 
Hasan Nour 	8 	1 					9 
Ibrahem Mahmoud 	2 		1 	4 	1 	2 	10 
Jok Kuol 	11 						11 
Mohammed Ali 	4 						4 
Mosab Mohammed Abdalla Nasreldin 	10 	2 					12 
Niren Dsouza 			1 	1 		1 	3 
Ritesh Sharma 		1 					1 
Grand Total 	59 	15 	8 	16 	3 	8 	109 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	+15 days 	5-6 days 	Grand Total 
Niren Dsouza 	1 		1 
Saurav Chakraborty 		1 	1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( KSA) : 
Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 				4 	2 	1 	7 
Amer Kher Bek 	21 	18 		7 	1 	8 	55 
Amir Aziz 	1 	4 	1 	9 			15 
Amr Khalil 	4 	32 		13 			49 
Apoorv Joshi 				1 			1 
Ibrahem Mahmoud 				9 	30 	2 	41 
Manmoon Alsadig Haroon Adam 	5 	1 	1 	28 	5 	1 	41 
Mohd Adeel Akhter 	34 	6 	20 	13 		7 	80 
Niren Dsouza 	110 	7 		22 		1 	140 
Syed Ataullah 	24 	1 		1 	1 	2 	29 
Grand Total 	199 	69 	22 	107 	39 	22 	458 

    * Total count of ageing for emails( UAE) : 

Emails UAE 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 						1 	1 
Adam musa yagoub yousif 	1 						1 
Alka Pandey 	26 	2 	1 		1 		30 
Amer Kher Bek 	1 						1 
Amir Aziz 	11 	2 	3 	3 	1 	3 	23 
Amr Khalil 		2 					2 
Ankit Kumar 						1 	1 
Ibrahem Mahmoud 					1 		1 
Jok Kuol 	1 						1 
Manmoon Alsadig Haroon Adam 	3 	1 					4 
Mohd Adeel Akhter 		1 					1 
Syed Ataullah 	1 						1 
Grand Total 	44 	8 	4 	3 	3 	5 	67 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]