Subject: Re: LSM meeting MOM
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: Yahia Taha <[email-masked]>, saurabh <[email-masked]>, Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>
Date: Wed, 24 Mar 2021 06:02:39 -0700 (MST)

Hi Deepak, 

Have disseminated the information to all the team and will ensure compliance. 

THanks and regards 
Niren. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "deepak devasia" <[email-masked]> 
To: "Yahia Taha" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "Muralidharan Gunjur" <[email-masked]> 
Sent: Wednesday, March 24, 2021 10:25:11 AM 
Subject: RE: LSM meeting MOM 

Plz note AWB has to inputted in all cases as applicable (and not just Third Party) in the specific field / drop down identified “AWB field”. 

From: Yahia Taha <[email-masked]> 
Sent: Tuesday, March 23, 2021 6:53 PM 
To: Niren Dsouza <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Deepak Devasia <[email-masked]>; Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]> 
Subject: LSM meeting MOM 

Dear Niren, 

Thanks for attending the meeting, below are the MOM points. 

    1. Third party ticket creation process (AWB mandatory ), refresh training session to be arranged for tickets creation guidelines. 
    2. Last updated escalation matrix to share with all team members. 
    3. Ramadan timing update (24\7) as confirmed by Niren. 
    4. What’s app update, as confirmed Saurabh to arrange a call tomorrow to discuss the process. 
    5. Daily excel sheet for open tickets related to Shipa to share with Yahia and he will take care to get them closed as agreed with Shipa manager. 
    6. Yahia to check the expiry date for IT license expiry and renew to avoid any issue. 
    7. Niren to share report for all open tickets greater than 4 days two separate reports one for courier after adding the AWB and other for WH child tickets , and Yahia 

Will arrange to get them closed. 

    1. Yahia to share area names and related WH for more clarification. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CDeepak.Devasia%40landmarkgroup.com%7C5d498a0e8cc04cf53b5f08d8ee0b67ab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521080034189428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0F3DmNXTz98qeErkKIxVuIS%2Fo%2FoY8SxWBrzXDjI4icc%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CDeepak.Devasia%40landmarkgroup.com%7C5d498a0e8cc04cf53b5f08d8ee0b67ab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521080034194419%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R9EoHgbqLw1oNkZHvL6xrFLdMltIiQ5ptjLnOYpZ%2BZk%3D&reserved=0 | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com