Subject: RE: Fresh desk HB ticket status 22 march 2021
From: ArishLaila <[email-masked]>
To: Srimal Kurera <[email-masked]>, Yahia Taha <[email-masked]>, HB.CCCKSA <[email-masked]>, Baraa Abukhadra <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, Karim Asklany <[email-masked]>, Ibrahim Ganil Padarathtoppu <[email-masked]>, Shibu John <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Wed, 24 Mar 2021 12:25:27 +0000

Dear Team

Last Mile Team  delivers as sealed boxes to our esteemed customer.

The complaints raised by customer with explicit message of receiving sealed carton boxes.

We verify with customers for partial shipments, those are validated with courier before sharing with Conloc.

Fulfillment update for missing item  -Ticket 2217051,

From: Srimal Kurera <[email-masked]>
Sent: Wednesday, March 24, 2021 12:56 PM
To: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; Baraa Abukhadra <[email-masked]>; Layan Shehadeh <[email-masked]>; Nada Hattar <[email-masked]>; Niren Dsouza <[email-masked]>; Saurav Chakraborty <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>; Karim Asklany <[email-masked]>; ArishLaila <[email-masked]>; Ibrahim Ganil Padarathtoppu <[email-masked]>; Shibu John <[email-masked]>; Alexander Gomes <[email-masked]>
Subject: RE: Fresh desk HB ticket status 22 march 2021

Dear Arish/ Last mile team,

Kind request to you, could you please go through HB reply and come to final conclusions, if there no reply from HB RDC. Because nearly all cases have been responded. Please refer attached mails, if you miss it.

Also 5 out of 6 cases, relates to currier. Currier has collected the shipments from RDC. Please check with curriers and sort the missing cases.

Dear Ibrahim, please check case# 2240356 and reply asap.

Ticket ID
Ops remarks
Subject
RDC Remarks
2197968
Waiting reply from HB Fulfillment
6266867038 missing items
Updated already, missing one full container from Currier
2205000
Waiting reply from HB Fulfillment
Missing item - 6278048043
Updated already, missing one full container from Currier
2209558
Waiting reply from HB Fulfillment
Missing item / 6270490559
Updated already, missing one full container from Currier
2216436
Waiting reply from HB Fulfillment
missing item
Updated already, missing one full container from Currier
2240356
Waiting reply from HB Fulfillment
missing part
Ibrahim, will update
2245323
Waiting reply from HB Fulfillment
missing item
Missing one container from Currier

From: Yahia Taha [email-masked]<mailto:[email-masked]>
Sent: Wednesday, March 24, 2021 11:00 AM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Saurav Chakraborty <[email-masked]<mailto:[email-masked]>>
Cc: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ibrahim Ganil Padarathtoppu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fresh desk HB ticket status 22 march 2021

Dear team,

FYI & A .

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CArish.Laila%40landmarkgroup.com%7C3a0f5dcf5b9149625fc808d8eeab0b6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521766831661677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=viPh%2Fy4P6a%2B6J0AGVthY9b76Is00%2F2OTqM8dyvleZUo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CArish.Laila%40landmarkgroup.com%7C3a0f5dcf5b9149625fc808d8eeab0b6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521766831671637%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=G%2B1wuSIzNmJ8DHxwRd8xtlvddjyr948gCV8PVMbLc%2Bc%3D&reserved=0>
[lg][hb]

From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 8:51 PM
To: Ibrahim Ganil Padarathtoppu <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Subject: Fresh desk HB ticket status 22 march 2021

Dear @Ibrahim Ganil Padarathtoppu<mailto:[email-masked]>- Kindly update below tickets on urgent basis. Also need a response from CS mail.

Ticket ID
Ops remarks
Subject
2197968
Waiting reply from HB Fulfillment
6266867038 missing items
2205000
Waiting reply from HB Fulfillment
Missing item - 6278048043
2209558
Waiting reply from HB Fulfillment
Missing item / 6270490559
2216436
Waiting reply from HB Fulfillment
missing item
2240356
Waiting reply from HB Fulfillment
missing part
2245323
Waiting reply from HB Fulfillment
missing item

Total Open HB tickets as on 22 March

Dear Yahia - please discuss with your team , don't combined old cases and new .
Below points need to update

  *   Always check courier portal and hybris for clear update
  *   Some cases already updated , if item found in fulfillment,get concept approval proceed refund .

Regards
Arish
Extn-3725

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