Subject: RE: Fresh desk HB ticket status 22 march 2021
From: Srimal Kurera <[email-masked]>
To: Yahia Taha <[email-masked]>, HB.CCCKSA <[email-masked]>, Baraa Abukhadra <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, Karim Asklany <[email-masked]>, ArishLaila <[email-masked]>, Ibrahim Ganil Padarathtoppu <[email-masked]>, Shibu John <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Wed, 24 Mar 2021 09:56:06 +0000

Dear Arish/ Last mile team,

Kind request to you, could you please go through HB reply and come to final conclusions, if there no reply from HB RDC. Because nearly all cases have been responded. Please refer attached mails, if you miss it.

Also 5 out of 6 cases, relates to currier. Currier has collected the shipments from RDC. Please check with curriers and sort the missing cases.

Dear Ibrahim, please check case# 2240356 and reply asap.

Ticket ID
Ops remarks
Subject
RDC Remarks
2197968
Waiting reply from HB Fulfillment
6266867038 missing items
Updated already, missing one full container from Currier
2205000
Waiting reply from HB Fulfillment
Missing item - 6278048043
Updated already, missing one full container from Currier
2209558
Waiting reply from HB Fulfillment
Missing item / 6270490559
Updated already, missing one full container from Currier
2216436
Waiting reply from HB Fulfillment
missing item
Updated already, missing one full container from Currier
2240356
Waiting reply from HB Fulfillment
missing part
Ibrahim, will update
2245323
Waiting reply from HB Fulfillment
missing item
Missing one container from Currier

From: Yahia Taha [email-masked]<mailto:[email-masked]>
Sent: Wednesday, March 24, 2021 11:00 AM
To: HB.CCCKSA <[email-masked]>; Baraa Abukhadra <[email-masked]>; Layan Shehadeh <[email-masked]>; Nada Hattar <[email-masked]>; Niren Dsouza <[email-masked]>; Saurav Chakraborty <[email-masked]>
Cc: Srimal Kurera <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Karim Asklany <[email-masked]>; ArishLaila <[email-masked]>; Ibrahim Ganil Padarathtoppu <[email-masked]>
Subject: RE: Fresh desk HB ticket status 22 march 2021

Dear team,

FYI & A .

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cf4e93279823648a7ab9f08d8ee9acd63%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521696840123526%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aH9JsWqlMzb4SJ%2Fr3V7My9PYhBMDjQGT73SEreVuLDs%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cf4e93279823648a7ab9f08d8ee9acd63%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521696840133482%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GSw%2BFXfkUvOZyha6wLJasHGzdyUpiW4Naz7aPYgsLQE%3D&reserved=0>
[lg][hb]

From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 8:51 PM
To: Ibrahim Ganil Padarathtoppu <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Subject: Fresh desk HB ticket status 22 march 2021

Dear @Ibrahim Ganil Padarathtoppu<mailto:[email-masked]>- Kindly update below tickets on urgent basis. Also need a response from CS mail.

Ticket ID
Ops remarks
Subject
2197968
Waiting reply from HB Fulfillment
6266867038 missing items
2205000
Waiting reply from HB Fulfillment
Missing item - 6278048043
2209558
Waiting reply from HB Fulfillment
Missing item / 6270490559
2216436
Waiting reply from HB Fulfillment
missing item
2240356
Waiting reply from HB Fulfillment
missing part
2245323
Waiting reply from HB Fulfillment
missing item

Total Open HB tickets as on 22 March

Dear Yahia - please discuss with your team , don't combined old cases and new .
Below points need to update

  *   Always check courier portal and hybris for clear update
  *   Some cases already updated , if item found in fulfillment,get concept approval proceed refund .

Regards
Arish
Extn-3725

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2197968] - 6266867038 missing items
From: Ibrahim Ganil Padarathtoppu <[email-masked]>
To: Landmark Group <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Riyadh ECOM <[email-masked]>, Nazam Hussain <[email-masked]>, Srimal Kurera <[email-masked]>
Date: Fri, 12 Mar 2021 03:59:45 +0000

Dear Karim,

Below mention missing items are separate container from our side already dispatched please find the attachment of POD/ also please find the below screenshot.

Thanks,

Ibrahim

From: Landmark Group <[email-masked]>
Sent: Thursday, March 11, 2021 2:55 PM
To: Ibrahim Ganil Padarathtoppu <[email-masked]>; HomeBox Riyadh ECOM [email-masked]<mailto:[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; [email-masked]
Subject: Fwd: [#2197968] - 6266867038 missing items

External email sender, please take precaution.

Dear Ibrahim,

​please update dispatch status #6266867038​.

Below items miss shipping

161929221 - - Caprice Meta

162009943 - - Basic Solid P

Best Regards

Karim Asklany

Landmark Group

Customer Service Executive-Supply Chain

Ext: 3702

   On Sat, 6 Mar at 3:49 PM , Rozan hani Abdelraziq <[email-masked]<mailto:[email-masked]>> wrote:

   dear team,

   customer haven't received there two items:

   161929221 - - Caprice Meta  162009943 - - Basic Solid P

   please check and advise,

   awb 46404094391

   regards,

   2197968:1125156

Subject: RE: [#2205000] - Missing item - 6278048043
From: Ibrahim Ganil Padarathtoppu <[email-masked]>
To: Landmark Group <[email-masked]>
Cc: Srimal Kurera <[email-masked]>, Nazam Hussain <[email-masked]>
Date: Wed, 24 Mar 2021 00:58:43 +0000

Dear Team,

In this case customer has two item in one container, the same item customer received was ordered by the customer please find the attachment of POD/screenshot.

From: Landmark Group <[email-masked]>
Sent: Tuesday, March 23, 2021 6:51 PM
To: Ibrahim Ganil Padarathtoppu <[email-masked]>
Subject: Fwd: [#2205000] - Missing item - 6278048043

External email sender, please take precaution.

Please take a look at ticket #2205000<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2205000&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7C25da9352bf3a4847b7ee08d8ee5ff88a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521443350213597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q5uhWVKmBbm6%2FsYUVaHkrCAifvHmthVA0FJtW9ROsM8%3D&reserved=0> raised by Rozan hani Abdelraziq ([email-masked]<mailto:[email-masked]>).

​as per courier received one container and delivered the same

@ ibrahim - please update container handed over details

@rozan - wait for fulfillment reply

   On Sun, 7 Mar at 5:42 PM , Rozan hani Abdelraziq <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team,

   Kindly confirm if the items below have been shipped form the WH as the customer confirmed that he did not receive them.

   Order number:
   6278048043

   AWB: 46412207446
   Items: she received two of this item

               162796089 - - Gizelle Ultrasonic Diffuser - 300 ml
               162796093 - - Gizelle Ultrasonic Leaves Design Diffuser - 300 ml(missing)

   Best Regards,

   2205000:1125156

Subject: RE: [#2209558] - Missing item / 6270490559
From: Ibrahim Ganil Padarathtoppu <[email-masked]>
To: Home Box <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, Srimal Kurera <[email-masked]>, HomeBox Riyadh ECOM <[email-masked]>, Nazam Hussain <[email-masked]>
Date: Wed, 24 Mar 2021 00:19:51 +0000

Dear Karim,

This customer has one container and three items in the box We have already dispatched please find the attachment of POD.

Thanks,

Ibrahim

From: Home Box <[email-masked]>
Sent: Tuesday, March 23, 2021 6:59 PM
To: Ibrahim Ganil Padarathtoppu <[email-masked]>; HomeBox Riyadh ECOM [email-masked]<mailto:[email-masked]>; Srimal Kurera <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>
Subject: Fwd: [#2209558] - Missing item / 6270490559

External email sender, please take precaution.

@srimal - please update the missing item status

   On Mon, 8 Mar at 7:07 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Ibrahim - please update dispatch status # 6270490559.

   ​

   ​

   Cust complain the items (Spectra 17-Piece Combo Set& Rolling Storage Box with Wheels and Lid - 15 L) has not been received

   Best Regards

   Karim Asklany

   Landmark Group

   Customer Service Executive-Supply Chain

   Ext: 3702

      On Mon, 8 Mar at 1:47 PM , Amir Aziz <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Order no : 6270490559
      AWB : 202102040664731

      Cust complain the items (Spectra 17-Piece Combo Set& Rolling Storage Box with Wheels and Lid - 15 L) has not been received. Upon checking the system it showing the pickup is complete. Kindly check and assist. Cust is continuously following up.

      Thanks & Regards,
      The Support Team.

      2209558:1125156

Subject: RE: [#2216436] - missing item
From: Ibrahim Ganil Padarathtoppu <[email-masked]>
To: Home Box <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, Srimal Kurera <[email-masked]>, Nazam Hussain <[email-masked]>, "Bickram Basnet" <[email-masked]>
Date: Tue, 23 Mar 2021 23:16:40 +0000

Dear Team,

Below mention missing item totally a separate container is missing we have already dispatched and hand over to Aramex team please find the attachment of POD

There was only one item in this missing container ECHB01510754 please find the below screenshot.

From: Home Box <[email-masked]>
Sent: Tuesday, March 23, 2021 7:13 PM
To: Ibrahim Ganil Padarathtoppu <[email-masked]>; [email-masked]
Cc: Ramesh Gottimukkala <[email-masked]>
Subject: Fwd: [#2216436] - missing item

External email sender, please take precaution.

Please take a look at ticket #2216436<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2216436&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7C261e4cb8cf6843aff60008d8ee51b76a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637521382048978479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8CDzc87BVbC9GyDYdLeYn0OBgF8F37PtNrkLakhdX5A%3D&reserved=0> raised by Rozan hani Abdelraziq ([email-masked]<mailto:[email-masked]>).

Dear ibrahim

​update order dispacth status with container qty

@abdul rahman - your portal showing partial delivered / update us how many container delivered to the customer

   On Tue, 9 Mar at 2:32 PM , Rozan hani Abdelraziq <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team,

   Kindly confirm if the order below has been delivered to the customer in full as the customer confirmed that he did not receive the item below.

   Order number:  6279703397

   AWB: 46413906361

   Items: 162798619

   Best Regards,

   2216436:1125156