Subject: Daily performance summary for LiveSalesman team for 22nd March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Ankit Arora <[email-masked]>
Date: Tue, 23 Mar 2021 10:03:04 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 22nd, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Emails KSA 	Emails UAE 	Grand Total 
Abdullah Ahemad 		3 	35 			38 
Adam musa yagoub yousif 		1 	64 			65 
Alka Pandey 	5 		13 			18 
Amer Kher Bek 				9 	30 	39 
Amir Aziz 	1 		7 		10 	18 
Amjad R Sirriyeh 				2 		2 
Amr Khalil 		7 	18 			25 
Hasan Nour 		3 	43 			46 
Ibrahem Mahmoud 		20 	14 			34 
Mohd Adeel Akhter 	18 				27 	45 
Mosab Mohammed Abdalla Nasreldin 			32 			32 
Mustehsan Siddiqui 			2 	22 		24 
Niren Dsouza 			1 	73 		74 
No Agent 	5 		4 	33 		42 
Ritesh Sharma 			44 			44 
Rozan hani Abdelraziq 				1 		1 
Sumir Khana 					5 	5 
Grand Total 	29 	34 	277 	140 	72 	552 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	39 	38 
Abu sufian 	2 	2 
adam yousif 	69 	69 
Alka Pandey 	40 	38 
Amir Aziz 	25 	24 
Amr Khalil 	37 	37 
ankit KUMAR 	5 	0 
hasan nour 	55 	53 
Ibrahem Mahmoud 	121 	122 
JOK KUOL 	21 	7 
Khaled Hegazy 	0 	0 
Mohammed ali 	5 	1 
mosab nasreldin 	62 	63 
Niren Dsouza 	2 	1 
Ritesh sharma 	51 	50 
Saurav Chakraborty 	0 	2 
Grand Total 	534 	507 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	4 
		Delayed Delivery (Furniture) 	2 
		Delayed Delivery (HH) 	3 
		Delivery Status 	34 
		Partial Delivery 	1 
		Reschedule Delivery 	1 
	Delivery Related Total 		45 
	Product Complaint 	Complaint within Warranty 	8 
	Product Complaint Total 	8 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	7 
		Refunds after Return 	12 
		Return Request Initiation 	10 
		(blank) 	1 
	Refunds and Cancelations Total 	35 
	(blank) 	(blank) 	36 
	(blank) Total 		36 
Customer Services Total 			124 
No Answer 	No Answer 	No Answer 	37 
		(blank) 	1 
	No Answer Total 		38 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
No Answer Total 			42 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	7 
		Promo Code 	1 
		Store Availability 	11 
		Store Location 	6 
		Website/App Issues 	6 
	Other Enquiry Total 		35 
	Policy Related 	Delivery Cost 	9 
		Delivery Time 	7 
		(blank) 	2 
	Policy Related Total 		18 
	Product Related 	Combo 	1 
		Pricing 	4 
		Product Specification 	152 
		(blank) 	3 
	Product Related Total 		160 
PreSales Total 			213 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			379 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	10 	7 		6 		1 	24 
Amir Aziz 	17 	2 		1 			20 
Mohd Adeel Akhter 	25 	2 	8 	5 	1 	1 	42 
Niren Dsouza 			1 				1 
Saurav Chakraborty 	4 	3 	16 				23 
Grand Total 	56 	14 	25 	12 	1 	2 	110 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	5 	1 	2 	1 			9 
Adam musa yagoub yousif 	1 						1 
Alka Pandey 		4 				2 	6 
Amer Kher Bek 	6 		3 	3 	2 	1 	15 
Amir Aziz 	4 	2 					6 
Amr Khalil 	12 	4 	4 	2 	1 		23 
Ankit Kumar 	3 						3 
Hasan Nour 	7 	1 					8 
Ibrahem Mahmoud 	22 	1 		1 		5 	29 
Jok Kuol 	2 						2 
Mohammed Ali 	2 						2 
Mosab Mohammed Abdalla Nasreldin 	6 		2 				8 
Niren Dsouza 		1 		1 		1 	3 
Ritesh Sharma 	2 						2 
Grand Total 	72 	14 	11 	8 	3 	9 	117 

    * Count of ageing for Instagram: 
Instsagram 	Ageing 		
Agents 	+15 days 	3-4 days 	Grand Total 
Niren Dsouza 	1 		1 
Saurav Chakraborty 		1 	1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( KSA) : 

Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 		2 	2 	10 		7 	21 
Amer Kher Bek 	10 	26 	17 	5 			58 
Amir Aziz 		1 	11 	8 	1 	9 	30 
Amr Khalil 			4 				4 
Apoorv Joshi 				1 			1 
Ibrahem Mahmoud 			1 	45 		2 	48 
Manmoon Alsadig Haroon Adam 	2 	2 	7 	29 			40 
Mohd Adeel Akhter 	1 	8 		2 	2 	5 	18 
Niren Dsouza 	292 	44 	50 	11 			397 
Grand Total 	305 	83 	92 	111 	3 	23 	617 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 		2 	1 	1 	2 	6 
Amer Kher Bek 	42 	4 	1 			47 
Amir Aziz 	3 	1 				4 
Ankit Kumar 					1 	1 
Ibrahem Mahmoud 	5 			2 	1 	8 
Manmoon Alsadig Haroon Adam 	9 	4 		1 	3 	17 
Mohd Adeel Akhter 	13 	1 			1 	15 
Sumir Khana 	3 					3 
Grand Total 	75 	12 	2 	4 	8 	101 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]