Subject: LSM meeting MOM
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Deepak Devasia <[email-masked]>, Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>
Date: Tue, 23 Mar 2021 14:53:21 +0000

Dear Niren,

Thanks for attending the meeting, below are the MOM points.

  1.  Third party ticket creation process (AWB mandatory ), refresh training session to be arranged for tickets creation guidelines.
  2.  Last updated escalation matrix to share with all team members.
  3.  Ramadan timing update (24\7) as confirmed by Niren.
  4.  What's app update, as confirmed Saurabh to arrange a call tomorrow to discuss the process.
  5.  Daily excel sheet for open tickets related to Shipa to share with Yahia and he will take care to get them closed as agreed with Shipa manager.
  6.  Yahia to check the expiry date for IT license expiry and renew to avoid any issue.
  7.  Niren to share report for all open tickets greater than 4 days two separate reports one for courier after adding the AWB and other for WH child tickets , and Yahia
Will arrange to get them closed.

  1.  Yahia to share area names and related WH for more clarification.
Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com