Subject: RE: HB KSA CC Alignment *MOM*--update SOP
From: Deepak Devasia <[email-masked]>
To: Yahia Taha <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>, Baraa Abukhadra <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Saurabh Dadu <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Yahia Taha <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Tue, 23 Mar 2021 09:24:39 +0000

Hi Baraa / Niren,

Regarding the mandatory point on AWB number to be updated in Freshdesk in the specified AWB field, please update the relevant SOP and get it signed by Yahia for KSA & Murtuza for UAE.

Regards,
Deepak

From: Yahia Taha <[email-masked]>
Sent: Monday, March 22, 2021 3:54 PM
To: Niren HB LSM Dsouza <[email-masked]>; Baraa Abukhadra <[email-masked]>; Layan Shehadeh <[email-masked]>; Nada Hattar <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>; Saurabh Dadu <[email-masked]>; Deepak Devasia <[email-masked]>
Subject: FW: HB KSA CC Alignment *MOM*

Dear All,

Please check below points and attached work flow,  make sure we are following the same strictly, please call me for any clarification.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 22, 2021 1:22 PM
To: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Pawan Kaura <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Neeraj Bhanwariwal <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Subject: RE: HB KSA CC Alignment *MOM*

Dear Team

Please find the MOM below

*                     Agents to mandatorily ensure AWB # ; Only Parent ID to be created

*                     @Ramesh Gottimukkala<mailto:[email-masked]> to re-share the 3PL escalation matrix with HB teams

*                     IF Tickets are not attempted by 3PL with in 48 Hours @Ramesh Gottimukkala<mailto:[email-masked]> will follow up with partners to get the resolution

*                     As one time exercise, @Ramesh Gottimukkala<mailto:[email-masked]> will help with the shared AWB cases and help resolve with 3PLs

*                     @Yahia Taha<mailto:[email-masked]> to get in touch with @Jessie Caparas<mailto:[email-masked]> to understand the best practice on raising & follow-up with 3PLs

*                     Everyday, HB team can share open non-solved cases (not closed after follow-ups with 3PL) and share the dump with Ramesh. Ramesh and team to respond everyday

*                     Ramesh & Yahia to align on other points and share the way forward

*                     Mr Deepak will be arranging call along with KSA TLM for wrong item dispatch and refund process alignment

Please find the attached document which has SCM work flow and escalation matrix, Also we have added some suggestion in slides which may help @Yahia Taha<mailto:[email-masked]> and team to resolve with SCM Help

Thanks

-----Original Appointment-----
From: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 22, 2021 10:29 AM
To: Bhaskar Mandelia; Deepak Devasia; Pawan Kaura; Alexander Gomes; Ramesh Gottimukkala; Yahia Taha; Jessie Caparas; Mustehsan Siddiqui
Cc: Hasan Razakhan; Muralidharan Gunjur; Neeraj Bhanwariwal; ArishLaila
Subject: HB KSA CC Alignment
When: Monday, March 22, 2021 1:00 PM-1:30 PM (UTC+04:00) Abu Dhabi, Muscat.
Where:

Hi All,

Blocking time to discuss on issues and align on way forward. Please extend the invite to relevant team members.

Regards,
Bhaskar

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