Subject: Daily performance summary for LiveSalesman team for 21st March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>
Date: Mon, 22 Mar 2021 10:22:17 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 21st, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails KSA 	Emails UAE 	Grand Total 
Abdullah Ahemad 			34 				34 
Alka Pandey 	4 		3 	5 			12 
Amer Kher Bek 		3 	32 				35 
Amir Aziz 		5 	15 				20 
Amr Khalil 		5 	36 				41 
Hasan Nour 		3 	39 				42 
Ibrahem Mahmoud 					1 	46 	47 
Manmoon Alsadig Haroon Adam 			2 		3 	2 	7 
Mohd Adeel Akhter 	7 						7 
Mosab Mohammed Abdalla Nasreldin 		2 	32 				34 
Niren Dsouza 					94 		94 
No Agent 	1 				27 	31 	59 
Ritesh Sharma 		1 	51 				52 
Saurav Chakraborty 	7 						7 
Sumir Khana 						11 	11 
Grand Total 	19 	19 	244 	5 	125 	90 	502 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	42 	39 
Alka Pandey 	5 	7 
Amer Kher Bek 	56 	57 
Amir Aziz 	36 	36 
Amr Khalil 	61 	61 
hasan nour 	43 	43 
Ibrahem Mahmoud 	100 	102 
mamoon adam 	3 	2 
mosab nasreldin 	72 	70 
Ritesh sharma 	60 	54 
Grand Total 	478 	471 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (Furniture) 	7 
		Delayed Delivery (HH) 	1 
		Delivery Status 	51 
		Partial Delivery 	5 
		Reschedule Delivery 	4 
	Delivery Related Total 		69 
	Product Complaint 	Complaint within Warranty 	11 
		(blank) 	2 
	Product Complaint Total 	13 
	Refunds and Cancelations 	Cancelation 	11 
		Refund for Other reason 	4 
		Refunds after Return 	3 
		Return item not received 	2 
		Return Request Initiation 	14 
	Refunds and Cancelations Total 	34 
	(blank) 	(blank) 	31 
	(blank) Total 		31 
Customer Services Total 			147 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	1 
		(blank) 	1 
	Pre-Sales Total 		2 
Mattress Related Total 			3 
No Answer 	No Answer 	No Answer 	21 
		(blank) 	1 
	No Answer Total 		22 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
No Answer Total 			26 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	4 
		Store Availability 	21 
		Store Location 	2 
		Using Shukran Points 	2 
		Website/App Issues 	4 
	Other Enquiry Total 		34 
	Policy Related 	Delivery Cost 	16 
		Delivery Time 	1 
		Return Policy 	2 
		(blank) 	1 
	Policy Related Total 		20 
	Product Related 	Combo 	3 
		Pricing 	7 
		Product Specification 	93 
		(blank) 	7 
	Product Related Total 		110 
PreSales Total 			164 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			340 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	13 	3 	1 	5 	1 	23 
Amir Aziz 		2 		1 		3 
Mohd Adeel Akhter 	16 		9 	5 	2 	32 
Niren Dsouza 			1 			1 
Saurav Chakraborty 	4 	17 	2 			23 
Grand Total 	33 	22 	13 	11 	3 	82 

    * Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	5 	1 	3 				9 
Alka Pandey 		4 				2 	6 
Amer Kher Bek 	3 	2 	1 	4 		1 	11 
Amir Aziz 	5 	1 					6 
Amr Khalil 	18 	2 	3 	3 			26 
Hasan Nour 	8 						8 
Ibrahem Mahmoud 	1 	1 		1 	1 	4 	8 
Mosab Mohammed Abdalla Nasreldin 	2 	1 	1 				4 
Niren Dsouza 		1 	1 			1 	3 
Ritesh Sharma 	2 						2 
Grand Total 	44 	13 	9 	8 	1 	8 	83 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	3-4 days 	+15 days 	Grand Total 
Niren Dsouza 		1 	1 
Saurav Chakraborty 	1 		1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	1 	4 		1 	2 	8 
Amer Kher Bek 		3 	1 			4 
Amir Aziz 		1 				1 
Ankit Kumar 					1 	1 
Ibrahem Mahmoud 	90 			1 	1 	92 
Manmoon Alsadig Haroon Adam 	4 				1 	5 
Mohd Adeel Akhter 	4 				1 	5 
Niren Dsouza 					1 	1 
Sumir Khana 	7 					7 
Grand Total 	106 	8 	1 	2 	7 	124 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]